Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
German
Fluent
English
Fluent
Bulgarian
Fluent
Work Experience
Customer Support at TTEC
May 1, 2025 - September 20, 2025Remote client communication, problem solving, technical support, troubleshooting, documentation, tracking, data entry & reporting, and Excel-based record keeping.
Customer Support at Concentrix
November 1, 2024 - September 20, 2025B2B and B2C communications via phone, email or chat; logistics solutions; documenting cases and tracking progress; coordinating with partners; customer follow-ups.
Warehouse Operator at BMW GmbH
September 1, 2023 - September 20, 2025Assembling components; operating and monitoring production machinery; ensuring safety and production standards; maintaining tools and the work area.
Workshop Manager at Totiauto
November 1, 2022 - September 20, 2025Sales, scheduling appointments, ordering and managing inventory, budget management, quality checks, keeping records of repairs and service history, handling customer complaints and providing solutions.
Order Fulfillment Manager at Schall und Rauch GmbH
May 1, 2021 - September 20, 2025Performing quality control checks, packing and preparing customer orders, managing inventory counts and maintaining stock for the online shop.
Warehouse Worker at ISS, OBI and I. K. Hoffmann
April 1, 2021 - September 20, 2025Assisting with quality checks, packing and organizing customer orders, help with inventory counts and keeping stock organized.
Customer Support Specialist at TTEC
May 2, 2025 - September 20, 2025Client communication, problems solving, technical support, troubleshooting, documenting, tracking, crypto handling, process optimization, data entry & reporting, Excel & record keeping.
Customer Support at Concentrix
November 1, 2024 - September 20, 2025B2B and B2C communication via phone, email, or chat, logistics solutions, documenting cases and tracking progress, coordinating with partners, customer follow-ups
Assembly Worker at BMW GmbH
September 1, 2023 - September 20, 2025Assembling components, operating and monitoring production machinery, ensuring safety and production standards, maintaining tools and the workspace
Workshop Manager at TO TI AUTO
November 1, 2022 - September 20, 2025Sales, scheduling appointments, ordering and managing inventory, budget management, quality checks, keeping records of repairs, maintenance, and service history, handling customer complaints and providing solutions
Order Fulfillment Manager at Schall und Rauch GmbH
May 1, 2021 - September 20, 2025Performing quality control checks, packing and preparing customer orders, managing inventory counts and maintaining stock for the online shop
Warehouse Worker at ISS, OBI and I. K Hoffmann
April 1, 2021 - September 20, 2025Assisting with quality checks, packing and organizing customer orders, helping with inventory counts and keeping stock organized
Education
Social Year at Productionschule Next Level
January 1, 2016 - January 1, 2017Secondary School at Otto Glockel Schule
September 1, 2010 - June 1, 2015Next Level program at Productionsschule
February 1, 2016 - February 1, 2017Secondary School at Otto Gloeckel Schule
September 1, 2010 - June 1, 2015Qualifications
Industry Experience
Media & Entertainment, Professional Services, Transportation & Logistics, Manufacturing, Retail
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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