Hi, I’m Barun Pratap Shah, a growth-minded marketer with 5.5+ years of experience driving user acquisition, activation, and retention across fintech, hospitality, and tech. I love turning data into action, building automated onboarding flows, and orchestrating campaigns that move the needle for both users and merchants. I’m comfortable leading cross-functional teams and partnering with design, product, and support to execute scalable growth programs. Beyond marketing, I’ve led large-scale events, built merchant success programs, and expanded market presence in Nepal with Khalti and OYO Nepal. I’m now seeking opportunities in the UAE/Gulf where I can contribute strategic thinking, customer success, and partnerships to drive global impact.

Barun Pratap Shah

Hi, I’m Barun Pratap Shah, a growth-minded marketer with 5.5+ years of experience driving user acquisition, activation, and retention across fintech, hospitality, and tech. I love turning data into action, building automated onboarding flows, and orchestrating campaigns that move the needle for both users and merchants. I’m comfortable leading cross-functional teams and partnering with design, product, and support to execute scalable growth programs. Beyond marketing, I’ve led large-scale events, built merchant success programs, and expanded market presence in Nepal with Khalti and OYO Nepal. I’m now seeking opportunities in the UAE/Gulf where I can contribute strategic thinking, customer success, and partnerships to drive global impact.

Available to hire

Hi, I’m Barun Pratap Shah, a growth-minded marketer with 5.5+ years of experience driving user acquisition, activation, and retention across fintech, hospitality, and tech. I love turning data into action, building automated onboarding flows, and orchestrating campaigns that move the needle for both users and merchants. I’m comfortable leading cross-functional teams and partnering with design, product, and support to execute scalable growth programs.

Beyond marketing, I’ve led large-scale events, built merchant success programs, and expanded market presence in Nepal with Khalti and OYO Nepal. I’m now seeking opportunities in the UAE/Gulf where I can contribute strategic thinking, customer success, and partnerships to drive global impact.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Advanced
Nepali
Advanced
Hindi
Advanced
Arabic
Beginner

Work Experience

Senior Marketing & Customer Success Officer at Khalti Pvt Ltd
January 1, 2022 - Present
Led 25+ digital campaigns to improve activation and retention; designed automated onboarding flows reducing drop-off within first 7 days by 28%; managed 15+ large-scale B2C concerts & partnerships; improved customer engagement and reduced service resolution time by 18%; coordinated cross-functional teams to ensure campaign success; maintained merchant accounts and drove 15% YoY transaction growth.
Business Development Manager at OYO Rooms
May 31, 2020 - September 24, 2025
Achieved 70% occupancy in under 7 months by optimizing pricing and operations; trained 50+ property managers on pricing and guest experience; built scalable B2B vendor and tourism partnerships increasing regional visibility by 35%; implemented guest feedback to improve satisfaction scores by 20%.
Operation Executive at Bhudipuran Prakashan
February 28, 2019 - September 24, 2025
Supported digital campaigns and influencer outreach; contributed to 20% follower growth; coordinated events and optimized ad spend reporting improving ROI tracking efficiency.
Intern at Thai Castor Oil Industries Company
May 31, 2018 - September 24, 2025
International Logistics Intern; Bangkok. Cut shipment delays by 2–3 days by resolving cross-border logistics issues; handled import/export documentation & compliance, streamlining global operations.

Education

MBA at Jain University, India
January 1, 2021 - December 31, 2023
BBA (Marketing) at Siam University, Thailand
January 1, 2014 - December 31, 2018

Qualifications

AI in Business
January 11, 2030 - September 24, 2025
Canva for Marketing / Work
January 11, 2030 - September 24, 2025
Digital Marketing Specialization (Google Skillshop)
January 11, 2030 - September 24, 2025
Financial Market & Investing (Groww / Zerodha Varsity)
January 11, 2030 - September 24, 2025

Industry Experience

Financial Services, Software & Internet, Travel & Hospitality, Media & Entertainment