Anthony Gonzalez

Efficiently manage inbound calls, assist customers with mail and package retrieval through desk to pan and mobile apps, and resolve issues professionally to maintain high satisfaction levels. Coordinate communication between customers and mail center operators and collaborate with team members to enhance the overall customer experience.

Tech Support & Customer Service Representative at Telus International

Provided troubleshooting support and exceptional customer service for Google Fi customers; built rapport and professional relationships; met established performance targets; coordinated communication between customers and mail center operators; collaborated with team to enhance overall customer experience.

Insurance Agent & Customer Service Representative at Sitel

Handled high volume inbound calls, assisted U.S. A members with auto policies, and answered property and casualty questions including billing; built interpersonal relationships and contributed to meeting individual performance targets.

Inbound Receiver at Promo-Motion Distributing

Scanned inbound items, organized items for pickers; assisted in packing and shipping department; assigned miscellaneous duties.

Warehouse Associate at Amazon Fulfillment Center

Stored items received from inbound into robotic bins in a fast-paced environment; maintained awareness of time-sensitive deliveries under pressure and executed quality service.

Art Teacher at American Preparatory Academy

Constructed and developed curriculum for the school year 2018-2019 for six through twelve grade students, successfully fulfilled all lessons; educated and implemented character development lessons and guided students in achieving benchmarks.

Graphic Designer / Video Editor at American Keys Supply

Film edited, edited, and produced an advertisement for the Auto Pro Pad product; designed posters, flyers, and brochures for the sales department; assisted in the warehouse facility.