Available to hire
I am an IT Business Analyst and Software Developer with 20+ years of experience across Investment Banking, Financial Services, Health and Consultancy. I specialise in eliciting, analysing, designing, documenting and developing requirements to improve operational processing, reporting, and regulatory compliance. I enjoy acting as a bridge between IT and business teams, delivering practical, user-focused solutions and fostering a quick feedback loop between ideas and actualisation.
Outside work, I pursue hobbies in Ayurveda, Yoga, Astrology, Kung Fu, Music, Travel, Property and personal development. I’m a certified Agile BA with MSc in Business Systems Analysis & Design and have extensive hands-on experience in web design, full-stack development and Salesforce within agile environments.
Skills
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Experience Level
Expert
Expert
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Intermediate
Language
English
Fluent
Work Experience
Web Designer & Developer (Full Stack) - Voluntary at TechElevate
June 1, 2025 - PresentEnhancing the TechElevate website and creating websites for non-profits; Website Architecture Planning (front-end and back-end components, databases and deployment strategy); Web Design & Development; Utilised Next.js, Typescript, HTML5, CSS, Git/GitHub & Wireframing.
Web Developer (Front End) at Laxmiiapp (freelance)
May 1, 2025 - September 24, 2025Re-designed/developed Laxmii app website (FinTech start-up); Utilised Bootstrap Framework, HTML5, CSS, Javascript & Git/GitHub.
GLOSS SQL Developer / Analyst at Bank of America (contract)
December 1, 2024 - September 24, 2025AGILE software delivery for EBAR (Books & Records system); Requirements Gathering, Analysis, Functional/Technical Specification Writing, Coding (SQL), Testing, Production Release, GIT, Jira; completed 2 high-profile projects (dormant account balance extract and derivatives postings change); documented setup of Development environment and automation.
GLOSS SQL Developer / Analyst at Bank of America
December 1, 2024 - September 24, 2025AGILE software delivery of projects for the EBAR (Books & Records system). Key skills: Requirements Gathering, Analysis, Functional/Technical Specification Writing, Coding (SQL), Testing, Production Release, GIT, Bitbucket, JIRA. Successfully completed 2 high-profile projects (1) account balance extract for dormant accounts and (2) derivative payable/receivable account postings change affecting multiple systems; automated and documented the setup of EBAR Development environment.
Salesforce Business Analyst / Developer at Performa IT
September 30, 2023 - September 24, 2025AGILE requirements delivery for in-house projects on the Salesforce platform; eliciting, analysing, documenting, and delivering requirements; stakeholder management; transitioned AQP Billing to new platform; CRM Commercial Contract Lifecycle Management; bespoke requirements for Clinical Management Systems.
Salesforce Business Analyst / Developer at Performa IT
September 30, 2023 - September 24, 2025AGILE Requirements Delivery of in-house Projects to improve existing systems and build new systems on the Salesforce platform; eliciting, analysing, documenting and delivering requirements; stakeholder management; prioritised requirements list; user stories; acceptance criteria; JIT analysis/modelling & time-boxing; delivered the requirements for transitioning AQP Billing to Salesforce and CRM Commercial Contract Lifecycle Management.
Salesforce Business Analyst / Developer at Mental Health Concern
January 31, 2023 - September 24, 2025AGILE requirements delivery for transitioning systems (MS SQL, Visual Basic & Excel) to Salesforce; delivered requirements for CRM and clinical management initiatives; stakeholder engagement and UAT.
Salesforce Business Analyst / Developer at Mental Health Concern
January 31, 2023 - September 24, 2025AGILE Requirements Delivery of in-house Projects to improve existing systems and build new systems on the Salesforce platform; eliciting, analysing, documenting and delivering requirements, stakeholder management, prioritised requirements list, high-level and detailed user stories, acceptance criteria, JIT analysis/modeling & time-boxing; Delivered the functional and technical requirements for transitioning AQP Billing from the existing system to a new Salesforce platform; Delivered requirements for the in-house Clinical Management Systems.
Analyst at Buckinghamshire Healthcare NHS Trust (FTC)
August 31, 2021 - September 24, 2025Requirements capture and modelling (Entity Relationship, Data Flow, Process Flow, Data Dictionary); UAT and testing; training and mentoring; stakeholder management; focus on clinical/operational IT initiatives.
Analyst at Buckinghamshire Healthcare NHS Trust (FTC)
August 31, 2021 - September 24, 2025Requirements capture; Business, Functional and Technical Requirements Definition; modelling (ER, Data Flow, Process Flow, Data Dictionary); Testing (UAT, System/Unit); Training & Mentoring; Stakeholder Management; AGILE Change Management for AIS Decommissioning; Project management and governance for healthcare IT.
Web Designer & Developer (Full Stack) - Voluntary at TechElevate
June 1, 2020 - PresentEnhancing the TechElevate website and creating websites for non-profits; website architecture planning (front-end and back-end components, databases and deployment strategy); web design & development; utilised Next.js, TypeScript, HTML5, CSS, Git/GitHub, and wireframing.
Programme Manager - Voluntary at The Intrapreneurs Club
December 31, 2019 - September 24, 2025Co-managed accelerator program operations, coordinating activities and stakeholders.
Programme Manager - Voluntary at The Intrapreneurs Club
December 1, 2019 - September 24, 2025Co-managed the Accelerator Programme, specifically in charge of operations.
GLOSS Consultant at Sionic Advisors (contract)
August 31, 2018 - September 24, 2025C CODE for CSD Regulation research; development of analytics tools and training materials; contributed to settlement discipline analytics.
Consultant at Sionic Advisors (contract)
August 1, 2018 - September 24, 2025Centrally-focused regulatory research and study for end-client Broadridge; delivered information and training sheets, and a settlement discipline analytics tool for calculating cash penalties (Visual Basic & Excel).
GLOSS Business Analyst Lead at Sionic Advisors (contract)
April 30, 2017 - September 24, 2025Led reconciliation gap analysis between trade/position and accounts data on Broadridge GPTM system for JP Morgan; requirements definition and stakeholder coordination.
Business Analyst Lead at Sionic Advisors (contract)
April 1, 2017 - September 24, 2025Analysed gaps and defined the business requirements for implementing reconciliation between trade/position and accounts data on the Broadridge GPTM system for end-client JP Morgan.
Business Analyst Lead / Project Manager at Santander Bank (contract)
September 30, 2016 - September 24, 2025Defined functional requirements for Banking Reform compliance of Position Management; managed work streams, produced specifications and led UAT support.
Business Analyst Lead / Project Manager at Santander Bank (contract)
September 1, 2016 - September 24, 2025Defined the requirements specification for implementing Banking Reform compliance of the Position Management system; stakeholder management, specification walkthroughs, and project governance.
Senior Systems Analyst at Prudential (contract)
July 31, 2015 - September 24, 2025Defined technical solutions design for a 3rd party case tool; data dictionary and data flow mapping for multi-channel customer services project; desktop upgrade impact assessment.
Senior Systems Analyst at Prudential (contract)
July 1, 2015 - September 24, 2025Defined Technical Solutions Design for a 3rd party case tool; defined the data dictionary, mapping data flow across front-end, providers and back-end; Windows 7 desktop upgrade impact assessment.
Web Developer (Front End) at Laxmiiapp (freelance)
May 1, 2015 - September 24, 2025Redesigned/developed Laxmiiapp website (FinTech startup); utilised Bootstrap, HTML5, CSS, JavaScript & Git/GitHub.
Senior Business Analyst at Financial Software Limited
September 30, 2014 - September 24, 2025Gained requirements and defined functional specifications for bespoke CGT management enhancements; conducted systems testing; contributed to regulatory tax requirements and client engagements (JP Morgan, HSBC, etc.).
Senior Business Analyst at Financial Software Limited
September 1, 2014 - September 24, 2025Gained requirements and defined functional specifications for Capital Gains Tax Management enhancements; system testing; training and issue resolution; client exposure to major financial institutions.
Business Analyst Lead at Penson Financial Services (contract)
May 1, 2011 - September 24, 2025Managing projects from request through estimation, build and implementation; requirements gathering; MIS risk and management reporting; transition of clients; defined functional requirements for online client interface and reconciliations.
GLOSS Technical Business Analyst at Broadridge Financial Solutions (contract)
July 31, 2008 - September 24, 2025Defined RBC Confirmations workflow, static data configuration, and testing for GLOSSHV V5; led client enhancements and mentoring.
GLOSS Technical Business Analyst at Broadridge Financial Solutions (contract)
July 1, 2008 - September 24, 2025Defined specification for RBC Confirmations; implemented GLOSSHV V5 enhancements for BoA and Jefferies; mentored graduates; GLOSSHV integration work and testing.
IT Support Officer at University Of Buckingham
March 31, 2005 - September 24, 2025Linux administration, web server setup, mail administration, shell scripting, hardware issues; part-time role while studying.
IT Support Officer at University Of Buckingham (part-time)
March 1, 2005 - September 24, 2025Linux (Red Hat) administration; web server setup; mail administration; shell scripting; RH133 training.
Analyst Programmer at Royal Bank of Scotland (contract)
November 30, 2001 - September 24, 2025Developed in-house fixed income trading enhancements; created tools for trade/position reconciliation and live issue support.
Analyst Programmer at Royal Bank of Scotland (contract)
November 1, 2001 - September 24, 2025Bespoke developments for GTE in-house Fixed Income Trading System; reconciliations between Bloomberg and GTE; production/live issue support.
Analyst Programmer at Merrill Lynch (contract)
May 31, 2001 - September 24, 2025Developed GLOSSHV-related modules; built data reconciliation tooling; contributed to GUI trade input screens.
GLOSS Analyst Programmer at Merrill Lynch (contract)
May 1, 2001 - September 24, 2025Shell scripting, SQL, and UNIX; reconciliations and interfaces for GLOSSHV; development of GUI screens for GLOSS.
Analyst Programmer at Commerzbank (contract)
June 1, 2000 - September 24, 2025Delivered enhancements and testing for GLOSSHV/GLOSSPack interfaces; supported deployment.
GLOSS Analyst Programmer at Commerzbank (contract)
June 1, 2000 - September 24, 2025Reconciliations between GLOSS and Computron; enhancements, testing and deployments for GLOSSHV.
GLOSS Analyst Programmer at Banque Paribas (contract)
November 1, 1999 - September 24, 2025Enhancements, test scenarios and support for GLOSSPack; key interface and processing improvements.
Analyst Programmer at Sakura Finance International (contract)
February 28, 1999 - September 24, 2025Delivered risk rating reporting and audit logging utilities; defined specs for GLOSSPack EMU compliance.
GLOSS Analyst Programmer at Sakura Finance International (contract)
February 1, 1999 - September 24, 2025Developed risk and audit utilities for GLOSSHV; contributed to shell scripting and UNIX-based support.
Analyst Programmer at Nikko Europe
July 31, 1998 - September 24, 2025MS SQL, requirements capture, analysis and design; delivered Y2K compliance specs for in-house REPO trading system.
GLOSS Analyst Programmer at Nikko Europe
July 1, 1998 - September 24, 2025Reporting and testing for GLOSS interface; support and issue management.
Developer at Wilco International Ltd
October 31, 1997 - September 24, 2025GLOSSHV enhancements; development of data entry screens; training in GLOSSHV and UNIX tooling.
Developer at Wilco International Ltd
October 1, 1997 - September 24, 2025GLOSSHV front-line support and bespoke developments; data-entry screen work and client deployments.
Education
MSc in Business Systems Analysis & Design (Pass) at City University, London
October 1, 1994 - September 30, 1995BSc in Computer Science (2:1) at Kingston University, Kingston upon Thames
September 1, 1990 - July 31, 1994MSc in Business Systems Analysis & Design (Pass) at City University, London
October 1, 1994 - September 1, 1995BSc in Computer Science (2:1) at Kingston University, Kingston upon Thames
September 1, 1990 - July 1, 1994BA (Hons) Ayurvedic Studies at London
October 1, 2002 - June 1, 2006BA Ayurvedic Studies Clinical Internship at India
August 1, 2008 - January 1, 2010Qualifications
Salesforce Certified Associate
January 1, 2022 - September 24, 2025AgileBA Practitioner - APMG
January 1, 2022 - September 24, 2025PRINCE2 Practitioner - APMG
January 1, 2013 - September 24, 2025SFA Securities Representative
January 1, 1997 - September 24, 2025Salesforce Certified Associate
January 1, 2022 - September 24, 2025AGILE BA Practitioner - APMG
January 1, 2022 - September 24, 2025PRINCE2 Practitioner - APMG
January 1, 2013 - September 24, 2025SFA Securities Representative
January 1, 1997 - September 24, 2025Industry Experience
Financial Services, Software & Internet, Healthcare, Professional Services, Non-Profit Organization, Education
Skills
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Expert
Expert
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Expert
Expert
Expert
Expert
Intermediate
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