I’m a passionate individual with a rich background in customer service and human resources. With experience in handling diverse customer inquiries and managing operations, I thrive in collaborative settings where I can contribute to team success and improve service delivery. I take pride in my commitment to providing excellent support and building positive relationships. In my previous roles, I have developed skills in recruitment, customer service, and collaboration with various stakeholders. I enjoy facing challenges head-on and continuously seek opportunities for professional growth and learning. My journey has equipped me with a well-rounded perspective that I bring to my work every day.

IBRAHIM SHAYAL

I’m a passionate individual with a rich background in customer service and human resources. With experience in handling diverse customer inquiries and managing operations, I thrive in collaborative settings where I can contribute to team success and improve service delivery. I take pride in my commitment to providing excellent support and building positive relationships. In my previous roles, I have developed skills in recruitment, customer service, and collaboration with various stakeholders. I enjoy facing challenges head-on and continuously seek opportunities for professional growth and learning. My journey has equipped me with a well-rounded perspective that I bring to my work every day.

Available to hire

I’m a passionate individual with a rich background in customer service and human resources. With experience in handling diverse customer inquiries and managing operations, I thrive in collaborative settings where I can contribute to team success and improve service delivery. I take pride in my commitment to providing excellent support and building positive relationships.

In my previous roles, I have developed skills in recruitment, customer service, and collaboration with various stakeholders. I enjoy facing challenges head-on and continuously seek opportunities for professional growth and learning. My journey has equipped me with a well-rounded perspective that I bring to my work every day.

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Language

Arabic
Fluent
English
Intermediate
German
Intermediate

Work Experience

Call Center at International new, Egypt-Giza
June 1, 2025 - September 24, 2025
Experience in the services sector gained from working as a call center agent. My previous experience as a call center agent (insurance contract) was during my work with International New Company. Responsibilities included communicating with customers through collaborative communication to understand our services.
Recruiter at International new, Egypt-Giza
June 1, 2023 - September 24, 2025
Responsible for increasing the number of new offers and services. I ensured recruitment aligned with the company's offerings. Also served as a Recruitment Officer in the Human Resources Department, focusing on the improvement of the hiring process and customer care.

Education

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Qualifications

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Industry Experience

Real Estate & Construction, Professional Services, Other