Ma. Arlene Fe Sumalinog Hinautan (Archil
Available to hire
Hello! I’m Archilyn (Ma. Arlene Fe Sumalinog Hinautan), a General Virtual Assistant, Social Media Manager, Graphic Artist, and Safety Officer II based in San Jose del Monte, Bulacan. I help small businesses and teams stay organized, respond to customers with empathy, and elevate brand presence through thoughtful content and design.
With a background in engineering and experience across admin support, social media, and video/content creation, I bring strong problem-solving, multitasking, and attention to detail to every project. I’m passionate about turning ideas into polished outputs and building lasting partnerships with clients and teams.
Experience Level
Language
English
Fluent
Work Experience
Advisor I at Concentrix – Quezon City & Manila
November 30, 2022 - September 25, 2025Resolved inquiries for US healthcare insurance members, ensuring accuracy, empathy, and customer satisfaction while escalating complex concerns as needed.
Advisor I (US Auto & Property Insurance) at Concentrix – Quezon City & Manila
June 30, 2024 - September 25, 2025Handled quotations, policy updates, and discount guidance for US auto, home, and condo insurance. Delivered excellent customer service through active listening and quick issue resolution.
Floor-walk / Subject Matter Expert (US Auto & Property Insurance) at Concentrix – Quezon City & Manila
October 31, 2024 - September 25, 2025Supported advisors through coaching, training, and floor support. Applied strong product knowledge and data analysis to resolve issues and improve team performance. Assisted in training initiatives and project execution.
Employee Engagement POC at Concentrix – Quezon City & Manila
September 30, 2025 - September 25, 2025Led employee engagement programs from planning to execution, including events, internal campaigns, and creative content. Produced pubmats, videos, and same-day edits; acted as event lead, videographer, and graphic designer. Provided executive assistance to managers and directors.
Freelance Virtual Assistant / Graphic Designer at Self-Employed / SJDM, Bulacan
January 1, 2020 - PresentProvided administrative and creative support to local and international clients. Managed social media content, designed publication materials, and created marketing collaterals to help small businesses strengthen brand presence.
English & Math Tutor at Self-Employed / SJDM, Bulacan
May 31, 2021 - September 25, 2025Tutored students in English and Math, assisting with homework, developing study habits, and preparing for exams. Designed personalized learning plans to address weaknesses and improve overall performance.
Social Media & Brand Manager at SayBeauty (Local Makeup Brand)
February 28, 2022 - September 25, 2025Handled end-to-end brand management, including content creation, social media strategy, and campaign execution. Designed promotional materials, coordinated with influencers, and built online engagement that boosted brand awareness and customer loyalty. Oversaw marketing calendars and brand messaging to ensure consistency across all platforms.
Administrative Assistant – Remote at US-based e-commerce business (Remote)
December 31, 2021 - September 25, 2025Supported daily administrative operations, including email management, calendar scheduling, basic bookkeeping tasks, order tracking, customer communication, and vendor coordination. Created reports and maintained databases.
Advisor I (US Healthcare Insurance) at Concentrix
November 1, 2022 - September 26, 2025Resolved inquiries for US healthcare insurance members, ensuring accuracy, empathy, and customer satisfaction while escalating complex concerns as needed.
Advisor I (US Auto & Property Insurance) at Concentrix
June 1, 2024 - September 26, 2025Handled quotations, policy updates, and discount guidance for US auto, home, and condo insurance. Delivered excellent customer service through active listening and quick issue resolution.
Floor-walk / Subject Matter Expert (US Auto & Property Insurance) at Concentrix
October 1, 2024 - September 26, 2025Supported advisors through coaching, training, and floor support. Applied strong product knowledge and data analysis to resolve issues and improve team performance. Assisted in training initiatives and project execution.
Employee Engagement POC at Concentrix
September 1, 2025 - September 26, 2025Led employee engagement programs from planning to execution, including events, internal campaigns, and creative content. Produced pubmats, videos, and same-day edits; acted as event lead, videographer, and graphic designer. Provided executive assistance to managers and directors.
Freelance Virtual Assistant / Graphic Designer at Self-employed (SJDM, Bulacan)
January 1, 2020 - PresentProvided administrative and creative support to local and international clients. Managed social media content, designed publication materials, and created marketing collaterals to help small businesses strengthen brand presence. Skilled in multitasking, client coordination, and producing outputs under tight deadlines.
English & Math Tutor at Self-employed (SJDM, Bulacan)
May 1, 2021 - September 26, 2025Tutored students in English and Math, assisting with homework, developing study habits, and preparing for exams. Designed personalized learning plans to address weaknesses and improve overall performance.
Social Media & Brand Manager at SayBeauty
February 1, 2022 - September 26, 2025Handled end-to-end brand management, including content creation, social media strategy, and campaign execution. Designed promotional materials, coordinated with influencers, and built online engagement that boosted brand awareness and customer loyalty. Oversaw marketing calendars and brand messaging to ensure consistency across all platforms.
Administrative Assistant at Remote (US-based e-commerce business)
December 1, 2021 - September 26, 2025Supported a US-based e-commerce business with daily administrative operations. Handled email management, calendar scheduling, and basic bookkeeping tasks. Assisted in order tracking, customer communication, and vendor coordination. Created reports and maintained databases to ensure smooth business operations.
Education
Bachelor of Science in Manufacturing Engineering at University of the City of Manila (PLM)
January 1, 2024 - January 1, 2025Bachelor of Science in Civil Engineering at University of the City of Manila (PLM)
January 1, 2020 - January 1, 2024Senior High School – STEM Strand at First City Providential College
January 1, 2018 - January 1, 2020Bachelor of Science in Manufacturing Engineering at University of the City of Manila (PLM)
January 1, 2024 - January 1, 2025Bachelor of Science in Civil Engineering at University of the City of Manila (PLM)
January 1, 2020 - January 1, 2024Senior High School – STEM Strand at First City Providential College
January 1, 2018 - January 1, 2020Qualifications
Industry Experience
Media & Entertainment, Professional Services, Healthcare, Education, Manufacturing
Experience Level
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