Available to hire
I am a Senior Systems Engineer with extensive experience in system integration, automation, and process optimization. I’ve designed secure, API-driven workflows and led critical migrations across enterprise platforms, delivering reliable, scalable technology solutions.
My work centers on optimizing data pipelines, maintaining compliance and data integrity, and aligning technical initiatives with diverse stakeholders. I enjoy turning complex challenges into practical, measurable improvements that boost efficiency and resilience.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Owner-Operator at Eagle One Tech Services
January 1, 2014 - PresentFounded and operated a smart technology installation and maintenance business serving 400+ residential and commercial properties in Calgary, focusing on system reliability, proactive maintenance, and customized network solutions. Responsibilities included managing maintenance schedules, client support, project coordination, and education on energy-efficient technology. Built strong client relationships through consultations and proactive follow-up, driving referrals and ensuring high uptime.
IT Support Specialist (Contract) at MEG Energy
August 1, 2012 - September 26, 2025Enhanced IT support response times, troubleshooted and managed tickets, and administered Active Directory to maintain secure access. Provided desktop support, resolved hardware/software issues, and supported on-site operations at Christina Lake SAGD facility; documented issues and solutions to bolster the knowledge base.
Vulnerability Analyst at Symantec
August 1, 2005 - September 26, 2025Conducted vulnerability assessments, analyzed software and network risks, and collaborated with developers and IT teams to mitigate threats, strengthening defense against exploits.
UNIX System Administrator at Symantec
August 1, 2004 - September 26, 2025Supported migration of UNIX and Windows servers into Symantec’s IT environment, documented configurations and security procedures, and assisted with integration during acquisition.
UNIX System Administrator/IT Specialist at SecurityFocus
August 1, 2005 - September 26, 2025Designed and managed UNIX and Windows server infrastructure, including mail, DNS, SSH bastion hosts, and load-balanced web servers, administered Active Directory and Windows mail, and led 24/7 IT support at a high-security colocation site.
Owner-Operator at Eagle One Tech Services
January 1, 2014 - PresentEstablished a reputable brand through exceptional service and referrals while leveraging cloud integration practices, including AWS deployment, for scalable monitoring of smart home solutions. Founded and operated a successful smart technology installation business, serving over 400 residential and commercial properties in Calgary. Installed and configured home automation systems—including smart thermostats, lighting, security cameras, and networking solutions—tailoring installations to client needs and incorporating modern cloud-based management practices. Managed multiple projects by streamlining processes to optimize system performance, ensuring project timelines and operational efficiency were met. Cultivated client relationships through detailed consultations, continuous support, and education on energy-efficient and cloud-integrated technologies. Promoted services via social media, local partnerships, and community events to drive referrals and foster repeat business.
IT Support Specialist (Contract) at MEG Energy
August 1, 2012 - September 26, 2025Enhanced IT support efficiency by improving ticket response times through effective troubleshooting protocols. Administered Active Directory to manage user accounts, groups, and permissions, ensuring secure and efficient access in line with network engineering best practices. Provided first- and second-level support for Windows desktops by diagnosing hardware and software issues to minimize downtime. Delivered on-site IT support at the Christina Lake SAGD facility, collaborating with technical teams to resolve issues and maintain system stability. Documented technical issues, solutions, and procedures to expand the IT knowledge base and ensure consistent service delivery.
Vulnerability Analyst at Symantec
August 1, 2005 - September 26, 2025Conducted vulnerability assessments, analyzing and documenting software and network risks for Symantec’s products and client environments. Collaborated with developers and IT teams to mitigate security threats, strengthening defenses against potential exploits. Leveraged expertise in server management and network security to enhance Symantec’s security posture.
UNIX System Administrator at Symantec
August 1, 2004 - September 26, 2025Supported the migration of UNIX and Windows servers (web, mail, DNS) into Symantec’s IT environment, ensuring alignment with security protocols. Documented system configurations, workflows, and security procedures, creating guides for ongoing maintenance. Ensured seamless integration and operational continuity during the acquisition transition.
UNIX System Administrator/IT Specialist at SecurityFocus
August 1, 2005 - September 26, 2025Designed and managed UNIX and Windows server infrastructure, including mail, DNS, SSH bastion hosts, and load-balanced web servers. Administered Active Directory and Windows-based mail servers, ensuring secure and reliable operations. Led 24/7 IT support for a high-security colocation site, supporting ~70 employees. Documented configurations and workflows, maintaining comprehensive operational records.
Owner-Operator at Eagle One Tech Services
January 1, 2014 - PresentFounded and operated a smart technology installation business, developing detailed installation procedures and technical documentation for smart home systems; served over 400 residential and commercial properties in Calgary; installed and configured home automation systems (thermostats, lighting, security cameras, networking) and tailored solutions to client needs; managed multiple projects, improved operational efficiency, and built strong client relationships through consultations, follow-up support, and energy-efficient technology education; promoted services via social media and local partnerships.
IT Support Specialist (Contract) at MEG Energy
August 1, 2012 - October 2, 2025Enhanced IT support ticket response times through efficient troubleshooting protocols and incident triage; strengthened IT infrastructure at the Christina Lake facility; administered Active Directory environments; provided first- and second-level Windows desktop support; on-site IT support at the Christina Lake SAGD facility; documented issues and procedures to maintain a knowledge base.
Vulnerability Analyst at Symantec
August 1, 2005 - October 2, 2025Conducted vulnerability assessments, analyzing software and network risks; collaborated with developers and IT teams to mitigate security threats; leveraged server management and network security expertise.
UNIX System Administrator at Symantec
August 1, 2004 - October 2, 2025Supported migration of UNIX and Windows servers (web, mail, DNS) into Symantec's IT environment; documented configurations, workflows, and security procedures; ensured seamless integration and operational continuity during acquisition transitions.
UNIX System Administrator/IT Specialist at Security Focus
August 1, 2005 - October 2, 2025Designed and managed UNIX and Windows server infrastructure (mail, DNS, SSH bastion hosts, load-balanced web servers); administered Active Directory and Windows-based mail servers; led 24/7 IT support for a high-security colocation site (~70 employees); documented configurations and workflows.
Owner-Operator at Eagle One Tech Services
January 1, 2014 - PresentDeveloped installation procedures and technical documentation for smart home systems; built a reputable brand through proactive client communication; installed and configured home automation systems and networking solutions; managed multiple projects and streamlined processes to improve efficiency and meet deadlines; fostered client relationships and educated customers on energy-efficient technologies.
IT Support Specialist (Contract) at MEG Energy
August 1, 2012 - October 2, 2025Improved IT support response times through efficient troubleshooting protocols and incident triage; administered Active Directory, provided on-site IT support at the Christina Lake facility, and documented issues to maintain a knowledge base; collaborated with engineers and camp staff to escalate technical issues as needed.
Vulnerability Analyst at Symantec
August 1, 2005 - October 2, 2025Conducted vulnerability assessments and documented software and network risks for product and client environments; collaborated with developers and IT teams to mitigate threats and strengthen security posture.
UNIX System Administrator at Symantec
August 1, 2004 - October 2, 2025Supported the migration of UNIX and Windows servers (web, mail, DNS) into Symantec's IT environment; documented system configurations and procedures; ensured seamless integration during the acquisition transition.
UNIX System Administrator/IT Specialist at Security Focus
August 1, 2005 - October 2, 2025Designed and managed UNIX and Windows server infrastructure (mail, DNS, SSH bastion hosts, load-balanced web servers); administered Active Directory and Windows-based mail servers; led 24/7 IT support for a high-security colocation site and maintained comprehensive operational documentation.
Owner-Operator at Eagle One Tech Services
January 1, 2014 - PresentFounded and operated a smart technology installation business serving 400+ residential and commercial properties in Calgary. Installed and configured home automation systems, tailoring installations to client needs. Managed multiple projects, streamlining processes to enhance efficiency and meet client deadlines. Built client relationships through consultations, follow-up support, and education on energy-efficient technologies. Promoted services via social media, local partnerships, and community events, driving referrals and repeat business.
IT Support Specialist (Contract) at MEG Energy
August 1, 2012 - October 2, 2025Improved IT support ticket response times through efficient troubleshooting protocols. Enhanced IT infrastructure at Christina Lake, boosting operational efficiency. Administered Active Directory, managing user accounts, groups, and permissions to ensure secure access. Provided first- and second-level support for Windows desktops, resolving hardware/software issues to minimize downtime. Delivered on-site IT support at the Christina Lake SAGD facility, collaborating with engineers and camp staff for extended deployments. Documented technical issues, solutions, and procedures, enhancing the IT knowledge base.
Vulnerability Analyst at Symantec
August 1, 2005 - October 2, 2025Conducted vulnerability assessments, analyzing and documenting software and network risks for Symantec’s products and client environments. Collaborated with developers and IT teams to mitigate security threats, strengthening defenses against potential exploits. Leveraged server management and network security expertise to enhance Symantec’s security posture.
UNIX System Administrator at Symantec
August 31, 2004 - October 2, 2025Supported the migration of UNIX and Windows servers (web, mail, DNS) into Symantec’s IT environment, ensuring alignment with security protocols. Documented system configurations, workflows, and security procedures, creating guides for ongoing maintenance. Ensured seamless integration and operational continuity during the acquisition transition.
UNIX System Administrator/IT Specialist at SecurityFocus
August 31, 2005 - October 2, 2025Designed and managed UNIX and Windows server infrastructure, including mail, DNS, SSH bastion hosts, and load-balanced web servers. Administered Active Directory and Windows-based mail servers, ensuring secure and reliable operations. Led 24/7 IT support for a high-security colocation site, supporting ~70 employees. Documented configurations and workflows, maintaining comprehensive operational records.
Volunteer Tech Tutor at Oceanside Building Learning Together (OBLT)
November 1, 2024 - October 2, 2025Assisted seniors and walk-in clients with technology needs, including troubleshooting devices and guiding users through tasks on phones, tablets, and computers. Provided patient, hands-on support to enhance clients’ confidence and technological literacy.
Owner-Operator at Eagle One Tech Services
January 1, 2014 - PresentFounded and operated a smart technology installation business, delivering over 400 residential and commercial installations. Led system integrations including home automation, networking, and security solutions; designed and documented API-driven workflows and automation sequences; managed multiple projects and streamlined operations through automation; built strong client relationships and provided thorough technical documentation.
IT Support Specialist (Contract) at MEG Energy
August 1, 2012 - October 2, 2025Provided on-site and remote IT support for enterprise infrastructure, administered Active Directory, and improved ticket response times through standardized troubleshooting protocols. Supported Windows desktops and facilities at SAGD site, documenting issues and solutions to support scalable automation and cross-team collaboration.
Vulnerability Analyst at Symantec
August 1, 2005 - October 2, 2025Conducted vulnerability assessments and collaborated with developers and IT teams to mitigate security risks across server and network environments.
UNIX System Administrator at Symantec
August 1, 2004 - October 2, 2025Supported migration of UNIX and Windows servers into the corporate IT environment, documented configurations and security procedures, and ensured continuity during acquisition integration.
UNIX System Administrator/IT Specialist at SecurityFocus
August 1, 2005 - October 2, 2025Designed and managed UNIX and Windows server infrastructure (mail, DNS, SSH bastion hosts, and load-balanced web servers), supported 24/7 IT operations at a high-security colocation site.
Education
Diploma of College Studies (DEC) at Vanier College
February 1, 1984 - September 1, 1988DEC at Vanier College
February 1, 1984 - September 1, 1988Diploma of College Studies (DEC) at Vanier College
February 1, 1984 - January 1, 1988Diploma of College Studies (DEC) at Vanier College
February 1, 1984 - January 1, 1988Diploma of College Studies (DEC), Pure and Applied Science at Vanier College
February 1, 1984 - September 1, 1988Diploma of College Studies (DEC), Pure and Applied Science at Vanier College
February 1, 1984 - September 1, 1988Qualifications
Brainbench PHP Master
January 1, 1993 - September 26, 2025Brainbench PHP Master
January 1, 1993 - October 2, 2025Brainbench PHP Master
January 1, 1993 - October 2, 2025Brainbench PHP Master
January 1, 1993 - October 2, 2025Brainbench PHP Master
January 1, 1993 - October 2, 2025Industry Experience
Software & Internet, Professional Services, Energy & Utilities, Computers & Electronics, Other
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