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I am a highly motivated IT professional with 17 years of international experience across APAC, EMEA, the US, Canada and the Middle East. I specialize in project management, implementation, IT service management, integration, incident management, application support, testing, and IT operations. I excel at collaborating with business stakeholders, customers, vendors, project managers, designers, and programmers. I bring strong communication and presentation skills and a deep understanding of the full project lifecycle. I have led global teams, defined objectives, allocated resources, and delivered customized IT solutions aligned with business priorities.…I am a highly motivated IT professional with 17 years of international experience across APAC, EMEA, the US, Canada and the Middle East. I specialize in project management, implementation, IT service management, integration, incident management, application support, testing, and IT operations. I excel at collaborating with business stakeholders, customers, vendors, project managers, designers, and programmers. I bring strong communication and presentation skills and a deep understanding of the full project lifecycle. I have led global teams, defined objectives, allocated resources, and delivered customized IT solutions aligned with business priorities.

Muhammad Wasim Abbas

Project Manager, Web Developer, Full Stack Developer, +2

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I am a highly motivated IT professional with 17 years of international experience across APAC, EMEA, the US, Canada and the Middle East. I specialize in project management, implementation, IT service management, integration, incident management, application support, testing, and IT operations. I excel at collaborating with business stakeholders, customers, vendors, project managers, designers, and programmers. I bring strong communication and presentation skills and a deep understanding of the full project lifecycle. I have led global teams, defined objectives, allocated resources, and delivered customized IT solutions aligned with business priorities.…I am a highly motivated IT professional with 17 years of international experience across APAC, EMEA, the US, Canada and the Middle East. I specialize in project management, implementation, IT service management, integration, incident management, application support, testing, and IT operations. I excel at collaborating with business stakeholders, customers, vendors, project managers, designers, and programmers. I bring strong communication and presentation skills and a deep understanding of the full project lifecycle. I have led global teams, defined objectives, allocated resources, and delivered customized IT solutions aligned with business priorities.

Available to hire

I am a highly motivated IT professional with 17 years of international experience across APAC, EMEA, the US, Canada and the Middle East. I specialize in project management, implementation, IT service management, integration, incident management, application support, testing, and IT operations.

I excel at collaborating with business stakeholders, customers, vendors, project managers, designers, and programmers. I bring strong communication and presentation skills and a deep understanding of the full project lifecycle. I have led global teams, defined objectives, allocated resources, and delivered customized IT solutions aligned with business priorities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Urdu

Fluent

Hindi

Fluent

German

Intermediate

Work Experience

Sr. IT Manager at Business Excellence Pvt Ltd

June 1, 2021 - Present

Defined project objectives, scope and roles; led development teams to implement innovative tools; managed internal and third-party resources; tracked project status and reported to stakeholders; handled customer escalations and problem management; documented queries and resolutions; collaborated with cross-functional teams to identify opportunities and deliver customized IT solutions; mentored team members; ensured client solution documentation and training materials; stayed updated on IT infrastructure and security developments; developed IT policies and procedures.

Sr. IT Manager at Business Excellence Pvt Ltd

June 1, 2021 - Present

Defining project objectives, scope, roles & responsibilities; Leading development teams to implement innovative tools; Managing internal and third-party resources; Tracking projects and providing regular status reports to stakeholders; Handling customer escalation and problem management; Documenting queries and resolutions; Collaborating with cross-functional teams to identify business opportunities and deliver customized solutions; Outlining business priorities with customers and understanding decision criteria; Coaching and mentoring team members; Documenting client solutions (functional/technical designs, test scripts, user training materials); Keeping updated on IT infrastructure and security developments and recommending upgrades; Developing and implementing IT policies and procedures to ensure efficient operations.

IT Application Lead, Global at Worley Engineering

December 31, 2020 - September 26, 2025

Led global application support for corporate apps; ensured availability of mission-critical applications including Oracle E-Business Suite and Concur; prepared project scopes and implementation schedules; managed application lifecycle; served as Functional Lead and Solution Architect for expense management and document management systems; managed the service queue and created knowledge base; followed up on major issues until resolution; acted as focal point for financial systems apps.

IT Application Lead, Global / Singapore at WORLEY ENGINEERING

December 1, 2020 - September 26, 2025

Led the global application support team for corporate applications; Ensured availability of mission-critical apps including Oracle E-Business Suite and Concur; Prepared project scopes and implementation schedules; Managed application lifecycle; Acted as functional lead and solution architect for expense management and document management systems; Managed daily service queue and assigned tasks; Created knowledge base and followed up on major issues with users and vendors; Served as focal point for financial systems applications; Collaborated with cross-functional teams to deliver optimized solutions.

Lead IT Support Solutions at JACOBS ENGINEERING

March 31, 2018 - September 26, 2025

Handled customer escalations and problem management; ensured SLA/KPI adherence with service providers and software vendors; provided 2nd/3rd line support for financial systems including Oracle-based processes; designed, tested and implemented new applications; led project deployments onsite or remotely; documented configurations and created progress dashboards; served as single point of contact for Concur globally; administered HP ALM and UFT/LoadRunner licenses; mentored team members and supported career progression; contributed to Concur implementations (merger/demerger) and Java deployments.

Lead IT Support Solutions, APAC / Singapore at JACOBS ENGINEERING

March 1, 2018 - September 26, 2025

Responsible for customer handling, escalation and problem management; Ensured SLAs and KPIs with service providers and software vendors; Provided 2nd & 3rd level support for financial systems (Oracle), expense management, invoices, payroll; Provided technical expertise for customer projects and deployments; Led design, development, testing and deployment of new applications; Produced documentation and maintained configurations; Prepared progress reports and dashboards; Managed service support queue; Global single point of contact for Concur (30k users); HP ALM administration and UFT/LoadRunner licensing; Deployed applications for acquisitions; Analyzed Concur data imports and resolved data issues via SQL; Coordinated with Concur and internal SOA/JEDI/ODI/OHR teams; Mentored and trained team members; Supported career progression.

Sr IT Executive at JACOBS ENGINEERING

December 31, 2013 - September 26, 2025

Document Management Systems and Finance & Corporate application support; engineering data and vendor management; training; offshore/onshore coordination; ProjectWise & SharePoint administration; server management; stakeholder facilitation; served as single point of contact for DMS & Finance apps; international travel for deployments; led documentation handovers.

Sr IT Executive, APAC / Singapore at JACOBS ENGINEERING

December 1, 2013 - September 26, 2025

Document Management Systems, Finance & Corporate application support; Engineering data, vendor management, transmittals & correspondence; Web and thick client support; Conducted training and authored manuals; Led offshore and onshore teams; ProjectWise & SharePoint administration; Server management; Travel to overseas offices for deployments and testing; Single Point of Contact for DMS & Finance apps; Recognized for smooth project handover.

Application Support & Test Analyst – Global at JACOBS ENGINEERING

January 31, 2010 - September 26, 2025

DMS support (Lotus, ProjectWise & SharePoint); designed and implemented document management policies; created end-user guides; performed unit, integration and UAT testing; debugging and root cause analysis; led onshore/offshore teams; full SDLC involvement; traveled for deployments and testing.

Application Support & Test Analyst – Global at JACOBS ENGINEERING

January 31, 2010 - September 26, 2025

Document Management System support (Lotus, ProjectWise & SharePoint); System administration and policy development for DMS; End-user guides; Unit/Integration/UAT testing; Debugged configurations; Travel for deployments and support; On-site single point of contact for DMS & Finance apps.

IT Administrator at WORLD CALL

March 31, 2007 - September 26, 2025

Server, network and end-user administration; established IT infrastructure for new Lahore office including servers and networks; ensured IT readiness for new location.

IT Administrator at WORLD CALL

March 1, 2007 - September 26, 2025

Server, network and end-user administration; Setup of Lahore office IT infrastructure including servers, networks, and computers; Ongoing IT requirements support.