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Work Experience

Housekeeping Supervisor at Hotel Sacher Salzburg
November 1, 2024 - Present
Oversees daily housekeeping operations to ensure luxury standards are met. Manages and motivates a team of room attendants, implements sustainability initiatives such as reducing plastic use, conducts quality inspections, enhances turndown service, and provides regular training sessions. Conducts performance evaluations, maintains clear communication within the team, and upholds a positive work environment to support staff retention and consistently deliver exceptional guest experiences. Monitors housekeeping expenses, works within budgets, and identifies cost-effective solutions to maintain high standards. Ensures compliance with health and safety regulations, including handling of cleaning chemicals and fire safety protocols, and trains staff on safe practices.
Room Attendant (Part-time) at Hotel Sacher Salzburg
October 1, 2023 - Present
Independently cleaned rooms during morning and late shifts. Assisted with the laundry (cleaned and ironed guest laundry, distributed and organized hotel linens, issued and cleaned hotel uniforms). Supported all sub-departments within Living department (engineering, Housekeeping Office, Public Areas, maintenance). Adhered to The Leading Hotels of the World standards and maintained friendly, professional guest interactions.
Housekeeping Intern at Hotel Sacher Salzburg
September 1, 2023 - September 27, 2025
Assisted Room Attendants with daily tasks and partially independently cleaned rooms during morning and late shifts. Helped with laundry (cleaned and ironed guest laundry, distributed and organized linens, issued and cleaned uniforms). Assisted all sub-departments within Living department (engineering, housekeeping office, Public Areas, maintenance). Worked in accordance to The Leading Hotels of the World standards and contributed to increased rooms sold and guest satisfaction.
Food and Beverage Server at Petit St. Vincent Resort / Private Island, St. Vincent and the Grenadines
July 1, 2022 - September 27, 2025
Took and relayed food and beverage orders; served food and beverages to guests; checked guest satisfaction; handled complaints and concerns; provided food and beverage product knowledge; used proper serving techniques; practiced responsible alcohol service; increased guest satisfaction and sales; improved team communication.
Housekeeping Supervisor at Hotel Sacher Salzburg
November 1, 2024 - Present
Oversees daily housekeeping operations to ensure luxury standards are met. Manages and motivates a team of room attendants, implements sustainability initiatives (reducing plastic use), conducts quality inspections, enhances turndown service, and provides regular training sessions. Conducts performance evaluations, maintains clear communication within the team, and upholds a positive work environment to support staff retention and consistently deliver exceptional guest experiences. Monitors housekeeping expenses, works within budgets, and identifies cost-effective solutions to maintain high standards without unnecessary spending. Ensures all housekeeping operations adhere to health and safety regulations, including handling of cleaning chemicals, fire safety protocols, and staff training on safe practices.
Room Attendant (Part-time) at Hotel Sacher Salzburg
October 1, 2023 - Present
Independently cleaned rooms during the morning and late shifts. Assisted with the laundry (cleaned and ironed guest laundry, distributed and organised hotel linens, issued and cleaned hotel uniforms). Learned and assisted all sub-departments within the Living department (engineering, Housekeeping office, Public Area, maintenance). Worked according to the standards of The Leading Hotels of the World, and maintained friendly interaction with guests following those standards.
Housekeeping Intern at Hotel Sacher Salzburg
September 1, 2023 - September 27, 2025
Assisted Room Attendants with daily tasks. Partially independently cleaned rooms during the morning and late shifts. Assisted with the laundry (cleaned and ironed guest laundry, distributed and organised hotel linens, issued and cleaned hotel uniforms). Learned and assisted all sub-departments within Living department (engineering, Housekeeping office, Public Area, maintenance). Worked in accordance with The Leading Hotels of the World standards. Maintained a friendly and polite interaction with hotel guests.
Food and Beverage Server at Petit St. Vincent Resort / Private Island, St. Vincent and the Grenadines
July 1, 2022 - September 27, 2025
Took and relayed food and beverage orders. Served food and beverages to guests. Checked on guest satisfaction. Handled complaints and concerns of customers. Provided food and beverage product knowledge. Used proper serving techniques. Practiced responsible alcohol service. Increased guest satisfaction. Increased sales of house wines during dinner. Enhanced team communication practices.

Education

Bachelor of Innovation and Management in Tourism at Fachhochschule Salzburg GmbH (FH Salzburg)
October 1, 2023 - September 27, 2025
Hospitality Management Diploma and Entrepreneurship at Institute of Tourism and Hotel Management, Tourism Schools Klesshiem GmbH (ITH Klesshiem)
January 1, 2022 - January 1, 2023
Associate of Applied Science Degree - Tourism Studies at St. Vincent and the Grenadines Community College: Division of Technical and Vocational Education
January 1, 2020 - January 1, 2022
Bachelors Innovation and Management in Tourism at Fachhochschule Salzburg GmbH (FH Salzburg)
October 1, 2023 - September 27, 2025
Hospitality Management Diploma and Entrepreneurship at Institute of Tourism and Hotel Management, Tourism Schools Klesshiem GmbH (ITH Klesshiem)
January 1, 2022 - January 1, 2023
Associate of Applied Science Degree - Tourism Studies at St. Vincent and the Grenadines Community College: Division of Technical and Vocational Education
January 1, 2020 - January 1, 2022

Qualifications

Scholarship for Developing Countries by the Austrian Development Agency
January 1, 2022 - December 31, 2022
Scholarship for Developing Countries by the Austrian Development Agency (1 Year)
January 1, 2022 - January 1, 2023
St. Vincent and the Grenadines Teachers´ Cooperative Credit Union Limited Scholarship (7 Years)
January 1, 2015 - January 1, 2022

Industry Experience

Travel & Hospitality

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