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Hi, I’m Lauren Griffin. I’m a multifaceted professional blending hands-on automotive services management with creative content production and community building. I thrive on guiding teams to deliver outstanding customer experiences while developing engaging live content and coordinating cross-platform campaigns. Beyond the shop floor and the studio, I partner with industry peers, charities, and events to tell stories that resonate and build inclusive communities. I’m passionate about data-driven decision-making, continuous learning, and making complex products accessible through clear, friendly communication.…Hi, I’m Lauren Griffin. I’m a multifaceted professional blending hands-on automotive services management with creative content production and community building. I thrive on guiding teams to deliver outstanding customer experiences while developing engaging live content and coordinating cross-platform campaigns. Beyond the shop floor and the studio, I partner with industry peers, charities, and events to tell stories that resonate and build inclusive communities. I’m passionate about data-driven decision-making, continuous learning, and making complex products accessible through clear, friendly communication.

Lauren Griffin

Content Creator, Video Editor, Social Media Manager, +4

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Hi, I’m Lauren Griffin. I’m a multifaceted professional blending hands-on automotive services management with creative content production and community building. I thrive on guiding teams to deliver outstanding customer experiences while developing engaging live content and coordinating cross-platform campaigns. Beyond the shop floor and the studio, I partner with industry peers, charities, and events to tell stories that resonate and build inclusive communities. I’m passionate about data-driven decision-making, continuous learning, and making complex products accessible through clear, friendly communication.…Hi, I’m Lauren Griffin. I’m a multifaceted professional blending hands-on automotive services management with creative content production and community building. I thrive on guiding teams to deliver outstanding customer experiences while developing engaging live content and coordinating cross-platform campaigns. Beyond the shop floor and the studio, I partner with industry peers, charities, and events to tell stories that resonate and build inclusive communities. I’m passionate about data-driven decision-making, continuous learning, and making complex products accessible through clear, friendly communication.

Available to hire

Hi, I’m Lauren Griffin. I’m a multifaceted professional blending hands-on automotive services management with creative content production and community building. I thrive on guiding teams to deliver outstanding customer experiences while developing engaging live content and coordinating cross-platform campaigns.

Beyond the shop floor and the studio, I partner with industry peers, charities, and events to tell stories that resonate and build inclusive communities. I’m passionate about data-driven decision-making, continuous learning, and making complex products accessible through clear, friendly communication.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Automotive Services Manager at Halfords

April 1, 2025 - Present

Delivered expert face-to-face customer service on automotive products and services including MOTs, tyres, and general maintenance. Led and coached a team to exceed sales targets and improve customer satisfaction. Coordinated across Autocentres and Mobile Expert teams to ensure a seamless customer journey, driving service uptake through needs-based selling. Maintained high operational standards across workshop, retail, and mobile offerings. Assessed customer needs to identify tailored service solutions and managed workflow and resources for efficient delivery.

Automotive Services Manager at Halfords - Havant

April 1, 2025 - Present

Delivered excellent face-to-face customer service and expert guidance on MOTs, tyres, and maintenance. Led and coached a team to exceed sales targets, coordinating across Autocentres and Mobile Expert teams to ensure a seamless customer journey. Increased service uptake through needs-based selling, while maintaining high standards across workshop, retail, and mobile services. Leveraged motoring knowledge to tailor solutions and managed workflow and resources for efficient delivery.

Automotive Services Manager at Halfords - Havant

April 1, 2025 - Present

Delivered face-to-face customer service and expert guidance on MOTs, tyres, and maintenance; led and coached a team to exceed sales targets; collaborated across Autocentres and Mobile Expert teams to ensure a seamless customer journey; increased service uptake through needs-based selling and maintained high standards across workshop, retail, and mobile services.

Operations Fleet Associate and Vehicle Damage Assessor at KINTO UK

February 1, 2025 - September 27, 2025

Provide cross-departmental support to ensure operational efficiency and prevent manpower shortages. Carry out Vehicle Damage Assessments to BVRLA Standards. Liaise with Operations managers to uphold quality standards and coordinate staff training. Utilise multiple systems including Avaya, DVLA, Audatex, and Microsoft Office Tools. Acquired BVRLA certifications to enhance capabilities within the Cross-Sales Specialist programme.

Operations Fleet Associate and Vehicle Damage Assessor at KINTO UK

February 1, 2025 - September 27, 2025

Provide cross-departmental support to ensure operational efficiency and prevent manpower shortages. Conduct Vehicle Damage Assessments to BVRLA standards. Liaise with Operations managers to uphold quality standards and coordinate staff training. Proficient with Avaya, DVLA systems, Audatex, and Microsoft Office. Obtained BVRLA certifications to enhance cross-sales capabilities.

Operations Fleet Associate and Vehicle Damage Assessor at KINTO UK

February 1, 2025 - September 27, 2025

Provided cross-departmental support to maintain operational efficiency; carried out Vehicle Damage Assessments to BVRLA standards; liaised with Operations managers to uphold quality and coordinate staff training; utilised Avaya, DVLA systems, Audatex, and Microsoft Office; pursued and secured BVRLA certifications to enhance cross-sales capabilities.

Checkatrade Vendor & Marketing Consultant at CHECKATR ADE

July 1, 2021 - September 27, 2025

Managed vendor relationships and marketing strategies. Leveraged Power BI to enhance data-driven sales to returning customers. Facilitated the implementation of updated DE&I policies within the organisation.

Commercial & Marketing Roles at CHECKATRADE

July 1, 2021 - September 27, 2025

Managed vendor relationships and marketing strategies. Leveraged PowerBI to drive data-driven sales to returning customers. Facilitated implementation of updated DE&I policies within the organisation.

Cross-Sales Specialist at CHECKATRADE

July 1, 2021 - September 27, 2025

Managed vendor relationships and marketing strategies; leveraged PowerBI to enhance data-driven sales to returning customers; facilitated the implementation of updated DE&I policies within the organisation.

Covid-19 Response Call Handler at SITEL UK

February 1, 2021 - September 27, 2025

Utilisation of CTAS & Synergy programs to connect with people who had been listed as Exposed to Covid-19 and advise on government regulations.

Covid-19 Response Call Handler at SITEL UK

February 1, 2021 - September 27, 2025

Utilised CTAS & Synergy to contact individuals exposed to Covid-19 and advise on government regulations.

Covid-19 Response Call Handler at SITEL UK

February 1, 2021 - September 27, 2025

Utilised CTAS & Synergy to contact individuals exposed to Covid-19 and advise on government regulations.

Merchandiser at RUSDENE SERVICES

November 1, 2020 - September 27, 2025

Efficient use of POS systems to provide fast and comprehensive service. Ensured stock rotations and regular maintenance and cleaning as per schedule. Provided expert advice to customers seeking to quit smoking cigarettes and switch to vaping based on individual circumstances.

Merchandiser at RUSDENE SERVICES

November 1, 2020 - September 27, 2025

Efficient use of POS systems to provide fast service, ensure stock rotations and routine maintenance and cleaning. Provided expert advice to customers considering quitting smoking and switching to vaping based on personal circumstances.

Merchandiser at RUSDENE SERVICES

November 1, 2020 - September 27, 2025

Efficient use of POS systems to provide fast service; managed stock rotations and maintenance; provided expert guidance to customers considering switching to vaping based on personal circumstances.

Content Creator & Community Manager at LGYT19

January 1, 2019 - Present

Produce and host engaging live content, specialising in variety and FPS streaming, building a Twitch community of 500+ followers. Partnered with PC Gamer, Summer Games Fest, and The Game Awards to deliver live coverage and interactive commentary. Collaborated with Stack Up on fundraising campaigns to support veterans and mental health. Skilled video editor producing long-form content, highlight reels, and promotional assets for YouTube and social platforms. Manage a multi-platform presence across Twitch, X, and Instagram with consistent branding and active engagement. Build an inclusive community through moderation and responsive interaction. Proficient in streaming software (OBS) and editing tools; collaborate with industry partners to deliver co-branded content. Maintains reliability in scheduling while balancing external commitments with content delivery.

Content Creator & Community Manager at LGYT19

January 1, 2019 - Present

Produce and host engaging live content, specialising in variety and FPS streaming, growing a Twitch community with 500+ followers. Partnered with PC Gamer, Summer Games Fest, and The Game Awards for live coverage and interactive commentary. Collaborated with Stack Up on fundraising and veteran/mental health initiatives. Skilled video editor producing long-form content, highlight reels, and promotional assets for YouTube and social platforms. Manage multi-platform presence across Twitch, X/Instagram (400+ followers), ensuring consistent branding and inclusive community engagement.

Content Creator & Community Manager at LGYT19

January 1, 2019 - Present

Produced and hosted engaging live content focusing on variety and FPS streaming; grew a Twitch community of 500+ followers; partnered with PC Gamer, Summer Games Fest, and The Game Awards for co-streams and live coverage; collaborated with Stack Up on fundraising and veteran/mental health initiatives; skilled video editor producing long-form content, highlight reels, and promotional assets; managed multi-platform presence with consistent branding and inclusive community management.