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I am a customer-focused and detail-oriented professional with 3+ years of remote experience across insurance, real estate, and e-commerce industries. I have a proven track record delivering excellent customer support, managing administrative tasks, and building strong client relationships in virtual environments. I bring strong communication, organizational, and multitasking skills, and I am passionate about providing efficient and empathetic service.…I am a customer-focused and detail-oriented professional with 3+ years of remote experience across insurance, real estate, and e-commerce industries. I have a proven track record delivering excellent customer support, managing administrative tasks, and building strong client relationships in virtual environments. I bring strong communication, organizational, and multitasking skills, and I am passionate about providing efficient and empathetic service.

Justine Achieng

Content Producer, Content Creator, Copywriter, +5

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I am a customer-focused and detail-oriented professional with 3+ years of remote experience across insurance, real estate, and e-commerce industries. I have a proven track record delivering excellent customer support, managing administrative tasks, and building strong client relationships in virtual environments. I bring strong communication, organizational, and multitasking skills, and I am passionate about providing efficient and empathetic service.…I am a customer-focused and detail-oriented professional with 3+ years of remote experience across insurance, real estate, and e-commerce industries. I have a proven track record delivering excellent customer support, managing administrative tasks, and building strong client relationships in virtual environments. I bring strong communication, organizational, and multitasking skills, and I am passionate about providing efficient and empathetic service.

Available to hire

I am a customer-focused and detail-oriented professional with 3+ years of remote experience across insurance, real estate, and e-commerce industries.

I have a proven track record delivering excellent customer support, managing administrative tasks, and building strong client relationships in virtual environments. I bring strong communication, organizational, and multitasking skills, and I am passionate about providing efficient and empathetic service.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Real Estate Agent (Remote Assistant Role) at Consumer Opportunity – USA (Remote)

January 1, 2023 - Present

Support buyers and renters through virtual tours, scheduling, and follow-up communications. Coordinate with agents and brokers to ensure up-to-date property information. Assist with digital documentation processes using DocuSign and CRM tools. Manage email communications and client inquiries across multiple channels. Assist with online marketing and property listing updates.

Real Estate Agent (Remote Assistant) at Consumer Opportunity – USA (Remote)

January 1, 2023 - Present

Call Agent at Life Insurance Company – Specialty Life Insurance (Canada) (Remote)

May 1, 2022 - September 27, 2025

Handled inbound calls related to policy information, claims, and billing inquiries. Explained life insurance products and guided clients through policy application and servicing. Maintained accurate and timely records using internal CRM systems. Displayed professionalism and empathy in handling sensitive customer concerns. Followed compliance protocols and confidentiality standards in all client interactions.

Call Agent at Specialty Life Insurance – Canada

May 1, 2022 - September 27, 2025

Virtual Administrative Assistant at HD Flagpoles – Denver, CO, USA (Remote)

February 1, 2021 - September 27, 2025

Respond to customer inquiries via email, chat, and phone, providing prompt and accurate information. Process online orders and coordinate shipping logistics with vendors. Update product listings and inventory on e-commerce platforms. Create invoices and manage customer documentation. Provide technical assistance and product guidance to customers.

Virtual Administrative Assistant at HD Flagpoles – Denver, CO, USA (Remote)

February 1, 2021 - September 27, 2025