Available to hire
I am Cristina Staicu, a process-focused professional with a track record of guiding knowledge transfer, SOP updates, and cross-functional collaboration in fast-paced tech environments. I thrive in designing onboarding, training programs, and continuous improvement initiatives across regional teams in Romania, the UK, and the Netherlands, ensuring operational accuracy and top-tier customer experiences.
I enjoy partnering with Operations Managers and Team Leaders to translate complex business needs into scalable, practical training solutions. My experience leading multi-site initiatives, mentoring new hires, and driving process improvements has consistently boosted readiness, performance, and customer satisfaction.
Experience Level
Expert
Expert
Language
English
Advanced
Spanish; Castilian
Advanced
Work Experience
Process Lead at Amazon Development Center, Bucharest
August 20, 2024 - September 28, 2025Acted as process lead and subject matter expert for the Romanian team, guiding knowledge transfer, SOP updates, and process optimization. Led team of 7 in Performance Testing (Fire TV), ensuring operational accuracy and process compliance. Primary point of contact for complex cases regarding Content Policy and Customer Experience. Facilitated knowledge-sharing and continuous improvement initiatives, including training sessions and audits. Drove stakeholder communication and reporting to local and global management teams.
Regional Training Lead at Amazon Development Center, Bucharest
September 1, 2024 - PresentLed the regional training strategy across VCS Romania, UK, and Netherlands, ensuring alignment with business objectives and operational excellence. Designed, delivered, and continuously optimized onboarding, refreshers, and upskilling programs, accelerating employee readiness and knowledge retention. Primary learning partner for stakeholders (Operations Managers, Team Leaders); translated business needs into scalable training solutions. Drove process improvement and innovation in training delivery and materials; oversaw onboarding, refreshers, and upskilling programs; accelerated employee readiness and knowledge retention. Oversaw training planning, demand management, and reporting; ensured measurable impact on performance, quality, and customer satisfaction.
Subject Matter Expert at Amazon Development Center, Bucharest
June 1, 2023 - September 28, 2025Acted as liaison between Romania and Bangalore teams, ensuring accurate reporting, knowledge sharing, and alignment on best practices. Conducted process quality checks, contributed to SOP development and updates, and mentored new joiners to strengthen team capabilities.
Subject Matter Expert (Operations Department) at LeasePlan Service Center, Bucharest
July 1, 2021 - September 28, 2025Acted as process owner for Spain team processes (a total of 30) and updates. Conducted process quality checks, contributed to SOP development and updates, and mentored new joiners to strengthen team capabilities.
Fleet Back Office Agent at Genpact, Bucharest
September 1, 2018 - September 28, 2025Managed fleet contracts and billing processes for Spanish clients. Executed back-office processes and supported monthly closing activities; ensured data accuracy and timely delivery.
Fleet Back Office Agent at Goodyear Dunlop Operations, Bucharest
April 1, 2017 - September 28, 2025Transferred process knowledge between Spain and India teams during transition. Executed cash applications, reconciliations, and collection processes for Spanish client accounts. Supported month-end closing activities and ensured data accuracy.
Process Lead (Appstore Selection Quality Services) at Amazon Development Center, Bucharest
August 20, 2024 - September 28, 2025Acted as process lead and subject matter expert for the Romanian team, guiding knowledge transfer, SOP updates, and process optimization. Led a team of 7 in Performance Testing (Fire TV), ensured operational accuracy and process compliance. Primary contact for complex cases regarding Content Policy and Customer Experience. Facilitated knowledge-sharing and continuous improvement initiatives, including training sessions and audits. Drove stakeholder communication and reporting to local and global management teams.
Subject Matter Expert (Appstore Selection Quality Services) at Amazon Development Center, Bucharest
June 20, 2023 - September 28, 2025Delivered process expertise on Performance Testing (Fire TV), providing training, supervision, and support for testers. Liaised between Romania and Bangalore teams, ensuring accurate reporting, knowledge sharing, and alignment on best practices. Conducted process quality checks, contributed to SOP development and updates, and mentored new hires to strengthen team capabilities.
Regional Training Lead at Amazon Development Center, Bucharest
September 1, 2024 - PresentOwn and drive the regional training strategy across VCS Romania, UK, and Netherlands, ensuring alignment with business objectives and operational excellence. Lead the design, delivery, and continuous optimization of onboarding, refreshers, and upskilling programs, accelerating employee readiness and knowledge retention. Act as primary learning partner for stakeholders (Operations Managers, Team Leaders), translating business needs into scalable training solutions. Drive process improvement and innovation in training delivery and materials, embedding best practices and enhancing efficiency across sites. Oversight training planning, demand management, and reporting, ensuring measurable impact on performance, quality, and customer satisfaction.
Education
Bachelor's Degree at National School of Political and Administrative Studies, Bucharest
October 1, 2012 - July 1, 2015Master's Degree at National School of Political and Administrative Studies, Bucharest
October 1, 2016 - July 1, 2018Bachelor's Degree in Management at National School of Political and Administrative Studies, Bucharest
October 1, 2012 - July 1, 2015Master's Degree in Project Management at National School of Political and Administrative Studies, Bucharest
October 1, 2016 - July 1, 2018Qualifications
Industry Experience
Software & Internet, Media & Entertainment, Professional Services, Other
Experience Level
Expert
Expert
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