Available to hire
Hi, I’m Ratiba Ouzlifi, a bilingual Web Developer based in Toronto, Canada. I enjoy turning complex requirements into intuitive, accessible web experiences and collaborating with teams to solve problems under pressure.\n\nI hold a Master’s in Computer Science and have 2+ years of experience delivering responsive, SEO-optimized, and user-friendly websites, with strong skills in HTML5, CSS3, JavaScript, PHP, WordPress, Elementor, and CMS workflows. I’m excited to continue expanding into software engineering and cloud technologies.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
French
Fluent
English
Fluent
Arabic
Fluent
Work Experience
Client Care Advisor at Scotia Bank
October 1, 2024 - PresentCommunicate with clients in English and French, ensuring clarity, empathy, and resolution under pressure. Collaborate with internal teams to resolve client issues and improve customer satisfaction. Maintain consistent and accurate customer data using CRM systems, similar to CMS workflows. Deliver excellent customer experiences while adhering to strict financial and security policies.
Web Developer at Web Rocket Url (Algeria)
January 1, 2024 - September 29, 2025Developed and launched 30+ custom WordPress websites and B2B platforms using Elementor and WooCommerce. Resolved over 50 technical issues, improved performance, and reduced downtime through structured debugging. Tested site functionality before launch and documented CMS workflows to support future development and scalability.
Project Manager at Web Rocket Url (Algeria)
January 1, 2022 - September 29, 2025Gained experience in graphic design, content creation, and strategic planning aligned with QA and brand guidelines; cut data collection/entry time by 50%, improving project timelines and delivery. Managed end-to-end WordPress website projects, from planning and client communication to development and QA; managed scope changes across multiple concurrent projects, ensuring timely delivery. Tracked project timelines and deliverables using spreadsheets and collaboration tools; applied SEO best practices and QA testing.
Android Mobile App Developer (Intern) at ETUSA (Algeria)
June 1, 2018 - September 29, 2025Conducted market research to support strategic app design decisions; integrated Firebase, Google Maps, and SQLite APIs to enhance mobile functionality. Developed front-end and back-end using Java and PHP for an intuitive user experience; embedded interactive digital media elements to improve engagement.
Bilingual Client Care Advisor at Scotiabank
October 1, 2024 - PresentCommunicate with clients in English and French, ensuring clarity, empathy, and resolution under pressure. Collaborate with internal teams to resolve client issues and improve customer satisfaction. Maintain consistent and accurate customer data using CRM systems, similar to CMS workflows. Deliver excellent customer experiences while adhering to strict financial and security policies.
Web Developer at Web Rocket URL
January 1, 2024 - September 29, 2025Developed and launched 30+ custom WordPress websites and B2B platforms using Elementor and WooCommerce. Resolved over 50 technical issues, improved performance, and tested site functionality before launch to ensure QA readiness. Boosted conversion rates by optimizing user journeys, CTAs, and implementing CRO techniques. Documented CMS workflows and website structures to support future development and scalability.
Web Developer - Project Manager (Internship) at Web Rocket URL
January 1, 2022 - September 29, 2025Gained experience in graphic design, content creation, and strategic planning aligned with QA and brand guidelines. Cut data collection/entry time by 50%, improving project timelines and delivery. Managed end-to-end WordPress website projects, from planning and client communication to development and QA. Managed changes in scope and multiple concurrent projects, ensuring timely delivery under shifting priorities. Tracked project timelines and deliverables using spreadsheets and collaboration tools. Applied SEO best practices and QA testing to ensure high-quality web content.
Android Mobile App Developer (Internship) at ETUSA (Algeria)
June 1, 2018 - September 29, 2025Conducted market research to support strategic app design decisions. Integrated Firebase, Google Maps, and SQLite APIs to enhance mobile functionality. Developed front-end and back-end using Java and PHP for an intuitive user experience. Embedded interactive digital media elements to improve engagement.
Education
Master's in Computer Science, Major in Information Technologies at University of M'Hamed Bougara, Algeria
January 1, 2020 - September 29, 2025Bachelor's in Computer Science, Major in Computer Systems at University of Algiers 1, Algeria
January 11, 2030 - January 1, 2018Master’s in Computer Science at University of M’hamed Bougara, Algeria
January 11, 2030 - January 1, 2020Bachelor’s in Computer Science, Major in Computer Systems at University of Algiers 1, Algeria
January 11, 2030 - January 1, 2018Google Data Analytics Specialization at Coursera / Google
January 1, 2022 - September 29, 2025Social Media Marketing Campaign at University of Leeds x The Institute of Coding (Online)
January 1, 2021 - September 29, 2025Qualifications
Google Data Analytics Specialization
January 1, 2022 - September 29, 2025Create a social media marketing campaign
January 1, 2021 - September 29, 2025Institute of Coding (Online) - University of Leeds
January 1, 2021 - September 29, 2025Google Data Analytics Specialization
January 1, 2022 - September 29, 2025Social Media Marketing Campaign
January 1, 2021 - September 29, 2025Industry Experience
Software & Internet, Media & Entertainment, Computers & Electronics, Education, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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