Available to hire
I’m Relja Šurdić, an enthusiastic and dedicated team member with a positive attitude and strong front desk communication skills. My experience overseas has made me adaptable to new surroundings and clients of diverse cultural backgrounds, expectations and habits.
My background spans hospitality, video editing, and sales and marketing coordination, which has sharpened my organizational, multitasking, and problem-solving abilities. I thrive in team settings and look forward to contributing to welcoming guest experiences and creative projects.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
Serbian
Fluent
English
Fluent
Work Experience
Video Creator & Editor at BLOCK CREATIVE
May 1, 2021 - PresentCreated and edited videos for social networks (Instagram, Facebook, YouTube); input music, dialogues, motion graphics and effects; performed color correction and grading; collaborated with stakeholders from production through post-production to ensure deliverables met brief and timelines.
Sales and Marketing Coordinator at NetTV PLUS GERMANY
May 1, 2021 - September 29, 2025Built and maintained relationships with partners; provided feedback from the field to HQ; discovered new market opportunities and sales channels for the German market; managed outdoor media partnerships, ad buys and sponsored content; planned budgets for in-store projects and marketing collateral; tracked competitor activities.
Receptionist at Hilton Belgrade
November 1, 2019 - September 29, 2025Welcomed guests according to Hilton brand standards; managed check-in/check-out ensuring proper charges and updates; assisted with guest requests and complaints; supervised daily shift process in the supervisor/manager's absence.
Front Desk Agent / Supervisor at The Westin Crystal City
November 1, 2017 - September 29, 2025Supervised daily front office shift; resolved issues to maintain high customer satisfaction; provided supervision to Front Desk staff and collaborated with other hotel departments; responded to guest requests and ensured follow-up.
Front Desk Agent / Concierge at Crowne Plaza Belgrade
October 1, 2016 - September 29, 2025Greeted and assisted guests on arrival; assisted guests with car, taxi, limo or bus service; supported other departments as required with a cooperative attitude; arranged events, excursions and transportation upon residents' requests.
Tour Representative at Travel Expert Tourist Agency
October 31, 2013 - September 29, 2025Met and welcomed guests at the airport and escorted them to their accommodation; established and maintained relationships with local hoteliers, apartment owners, excursion agents and travel companies; sold and organized excursions and other activities; accompanied customers on excursions as guide.
Sales Advisor at VIP Mobile DOO
April 1, 2009 - September 29, 2025Assessed customers' needs and provided information on product features; ensured high levels of customer satisfaction through sales service; achieved department sales goals; maintained in-stock and presentable condition; handled returns; collaborated with co-workers to ensure proper customer service.
Video Creator & Editor at Block Creative
May 1, 2021 - PresentCreate and edit videos for social networks (Instagram, Facebook, Youtube); input music, dialogues, motion graphics and effects; color correction and color grading; consult with stakeholders from production to post-production process.
Sales and Marketing Coordinator at NetTV Plus Germany
May 1, 2021 - September 29, 2025Building and maintaining efficient relationships with partners; providing valuable feedback from the field to HQ; discovering new market opportunities and sales channels for the German market; manage outdoor media partnerships, ad buys, sponsored content opportunities; planning budgets for in-store projects, signage and marketing collateral; tracking and monitoring competitor activities.
Receptionist at Hilton Belgrade
November 1, 2019 - September 29, 2025Welcome and acknowledge all guests according to Hilton brand standards; responsible for check-in and check-out, ensuring all charges, comments, alerts and updates are set correctly; assist and follow up with the supervisor and manager on duty regarding guests' requests and complaints; supervise daily shift process to ensure SOP adherence during manager's absence.
Front Desk Agent / Supervisor at The Westin Crystal City, Washington DC
November 1, 2017 - September 29, 2025Supervise daily shift process ensuring all team members adhere to standard operating procedures; resolve issues and complaints, maintaining high customer satisfaction; provide supervision to Front Desk staff and report to Front Office Manager; coordinate with other Front Office sections and hotel departments; respond to guest requests and ensure follow-up.
Front Desk Agent / Concierge at Crowne Plaza Belgrade
October 1, 2016 - September 29, 2025Greet guests on arrival and assist with departure; assist guests arriving by car, taxi, limo or bus; support other departments with a cooperative attitude; arrange events, excursions and transportation upon request from residents.
Tour Representative in Turkey at Travel Expert Tourist Agency
October 1, 2013 - September 29, 2025Meet and welcome guests at the airport and escort them to their accommodation; establish relationships with hoteliers, apartment owners and travel companies; sell and organize excursions and other activities; accompany customers on excursions and act as a guide.
Front Desk Agent / Supervisor at The Westin Crystal City
November 1, 2017 - September 29, 2025Supervise daily shift process ensuring all team members adhere to standard operating procedures. Resolve issues and complaints, maintaining a high level of customer satisfaction and quality service. Provides supervision to the Front Desk Personnel and reports directly to the Front Office Manager. Interacts and cooperates with other Front Office Sections and other hotel departments. Respond to all guest requests and ensures follow up is completed.
Front Desk Agent / Concierge at Crowne Plaza Belgrade
October 1, 2016 - September 29, 2025Greet every guest, welcoming them on arrival and bidding a good journey on departure. Assist all the guests arriving by car, taxi, limo or bus by operating the door and luggage assistance. Assist other departments when required, with a co-operative and pleasant attitude. Arrange events, excursions, transportation etc. upon request from hotel residents.
Tour Representative in Turkey at Travel Expert Tourist Agency
October 1, 2013 - September 29, 2025Meet and welcome guests at the airport and escorting them to their accomodation. Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies. Selling and organising excursions and other activitie. Accompanying customers on excursions and acting as a guide.
Front Desk Agent / Supervisor at The Westin Crystal City, Washington DC
November 1, 2017 - September 29, 2025Supervise daily shift processes ensuring adherence to standard operating procedures; resolve issues and guest complaints to maintain high customer satisfaction and quality service; supervise Front Desk staff and report to Front Office Manager; collaborate with other Front Office sections and hotel departments; respond to guest requests and ensure follow-up.
Front Desk Agent / Concierge at Crowne Plaza Belgrade
October 1, 2016 - September 29, 2025Greet guests on arrival and assist with luggage; aid guests arriving by car, taxi, limo or bus; support other departments with a cooperative attitude; arrange events, excursions, transportation, etc. upon request from hotel residents.
Tour Representative in Turkey at Travel Expert Touristic Agency
October 1, 2013 - September 29, 2025Meet and welcome guests at the airport and escort them to their accommodation; establish and maintain relationships with local hoteliers, apartment owners, excursion agents and travel companies; sell and organize excursions and activities; accompany customers on excursions and act as a guide.
Sales Advisor at VIP Mobile DOO
April 1, 2009 - September 29, 2025Assess customer needs and provide assistance and information on product features; ensure high levels of customer satisfaction through sales service; follow and achieve department sales goals; maintain in-stock and presentable condition of assigned areas; handle returns; collaborate with co-workers to ensure proper customer service.
Video Editor at Block Creative
May 1, 2021 - PresentCreate and edit videos for social networks (Instagram, Facebook, YouTube); input music, dialogues, motion graphics and effects; color correction and color grading; consult with stakeholders from production to post-production process.
Sales and Marketing Coordinator at NetTV Plus Germany
May 31, 2021 - October 13, 2025Building and maintaining efficient relationships with partners; providing valuable feedback from the field to HQ; discovering new market opportunities and sales channels for the German market; manage outdoor media partnerships, ad buys, sponsored content opportunities; planning budgets for in-store projects, signage and marketing collateral; tracking and monitoring competitor activities.
Receptionist at Hilton Belgrade
November 30, 2019 - October 13, 2025Welcome and acknowledge all guests according to Hilton brand standards; responsible for check-in and check-out the guests ensuring all charges, comments, alerts and updates are set correctly; assist and follow up with the supervisor and manager on duty regarding guests' requests and complaints; supervise daily shift process ensuring all team members adhere to standard operating procedures during manager's absence.
Front Desk Agent / Supervisor at The Westin Crystal City, Washington DC
November 30, 2017 - October 13, 2025Supervise daily shift process ensuring all team members adhere to standard operating procedures; resolve issues and complaints, maintaining a high level of customer satisfaction and quality service; provide supervision to the Front Desk Personnel and reports directly to the Front Office Manager; interact and cooperate with other Front Office Sections and other hotel departments; respond to all guest requests and ensure follow up is completed.
Front Desk Agent / Concierge at Crowne Plaza Belgrade
October 31, 2016 - October 13, 2025Greet every guest, welcoming them on arrival and bidding a good journey on departure; assist all guests arriving by car, taxi, limo or bus by operating the door and luggage assistance; assist other departments when required, with a cooperative and pleasant attitude; arrange events, excursions, transportation etc. upon request from hotel residents.
Tour Representative in Turkey at Travel Expert Tourist Agency
October 31, 2013 - October 13, 2025Meet and welcome guests at the airport and escort them to their accommodation; establish and maintain relationships with local hoteliers, apartment owners, excursion agents and travel companies; selling and organizing excursions and other activities; accompany customers on excursions and acting as a guide.
Sales Advisor at VIP Mobile DOO
April 30, 2009 - October 13, 2025Assess customers' needs and provide assistance and information on product features; ensure high levels of customer satisfaction through excellent sales service; follow and achieve department’s sales goals on a monthly, quarterly and yearly basis; maintain in-stock and presentable condition of assigned areas; handle returns of merchandise; team up with co-workers to ensure proper customer service.
Video Editor at Block Creative
May 1, 2021 - PresentCreate and edit videos for social networks; Input music, dialogues, motion graphics and effects; Color correction and color grading; Consult with stakeholders from production to post-production process
Sales and Marketing Coordinator at NETTV PLUS GERMANY
May 1, 2021 - October 13, 2025Building and maintaining efficient relationships with partners; Providing feedback from the field to HQ; Discovering new market opportunities and sales channels for the German market; Manage outdoor media partnerships, ad buys, sponsored content opportunities; Plan budgets for in-store projects, signage and marketing collateral; Track and monitor competitor activities
Receptionist at Hilton Belgrade
November 30, 2019 - October 13, 2025Welcome and acknowledge guests according to Hilton brand standards; Responsible for check-in and check-out ensuring charges, comments, alerts and updates are set correctly; Assist and follow up with supervisor on guest requests and complaints; Supervise daily shift processes
Front Desk Agent / Supervisor at The Westin Crystal City, Washington DC
November 30, 2017 - October 13, 2025Supervise daily shift processes; Resolve issues and complaints, maintaining high customer satisfaction; Provide supervision to Front Desk staff and report to Front Office Manager; Interact with other hotel departments; Respond to guest requests and ensure follow-up
Front Desk Agent / Concierge at Crowne Plaza Belgrade
October 31, 2016 - October 13, 2025Greet guests on arrival and assist with luggage; Help guests with transportation and excursions; Coordinate with other departments; Arrange events, excursions, transportation on request
Tour Representative in Turkey at Travel Expert Tourist Agency
October 31, 2013 - October 13, 2025Meet and welcome guests at the airport; Establish and maintain relationships with local hoteliers and travel partners; Sell and organize excursions and activities; Escort guests on excursions as guide
Education
Bachelor of Science in Economics at Singidunum Faculty of Tourism and Hospitality Management
January 1, 2013 - December 31, 2016High School Degree at Technical School “Petar Drapsin”
January 1, 2001 - December 31, 2005Bachelor Degree at Singidunum Faculty of Tourism and Hospitality Management
January 1, 2013 - January 1, 2016High School Diploma at Technical School “Petar Drapsin”
January 1, 2001 - January 1, 2005Bachelor Degree at Singidunum Faculty of Tourism and Hospitality Management
January 1, 2013 - December 31, 2016High School Degree at Technical School “Petar Drapsin”
January 1, 2001 - December 31, 2005Bachelor of Science in Economics at SINGIDUNUM FACULTY OF TOURISM AND HOSPITALITY MANAGEMENT
January 1, 2013 - December 31, 2016High School Diploma at TECHNICAL SCHOOL “PETAR DRAPSIN”
January 1, 2001 - December 31, 2005Bachelor of Science in Economics at Singidunum Faculty of Tourism and Hospitality Management
January 1, 2013 - December 31, 2016High School Diploma at Technical School 'Petar Drapsin'
January 1, 2001 - December 31, 2005Bachelor of Science in Economics at Singidunum Faculty of Tourism and Hospitality Management
January 1, 2013 - December 31, 2016High School Diploma at Technical School “Petar Drapsin”
January 1, 2001 - December 31, 2005Qualifications
IELTS Certificate - English Language Proficiency C1
January 11, 2030 - September 29, 2025IELTS Certificate (English Language Proficiency C1)
January 11, 2030 - September 29, 2025IELTS Certificate - English Language Proficiency C1
January 11, 2030 - September 29, 2025IELTS Certificate - English Language Proficiency (C1)
January 11, 2030 - September 29, 2025IELTS Certificate - English Language Proficiency C1
January 11, 2030 - October 13, 2025IELTS Certificate - English Language Proficiency C1
January 11, 2030 - October 13, 2025Industry Experience
Travel & Hospitality, Media & Entertainment, Professional Services, Retail, Education, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Hire a Video Editor
We have the best video editor experts on Twine. Hire a video editor in Beograd today.