Available to hire
I am a dynamic and versatile professional with a strong background in social media strategy, event planning, customer engagement, and luxury brand retail.
I am adaptable, creative, and proactive, with a passion for continuous learning and development. I am fluent in Portuguese and English, with working knowledge of Spanish.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Portuguese
Fluent
English
Fluent
Spanish; Castilian
Beginner
Work Experience
Student Services Coordinator at EF Education First
September 1, 2024 - PresentMain point of contact for students, ensuring smooth daily operations and exceptional service. Planned and organized themed activities and events, fostering an inclusive campus environment. Resolved student inquiries and issues, achieving a 95% satisfaction rating.
Social Media Coordinator at EF Education First
September 20, 2024 - September 30, 2025Developed and implemented social media strategies to boost brand visibility, engagement, and web traffic. Created impactful content aligned with EF’s brand voice, increasing engagement by 25% (from 16K to 20K in 6 months). Monitored analytics, reported KPIs, and refined strategies for maximum impact. Collaborated cross-functionally with marketing and events teams for integrated campaigns.
Activities & Events Coordinator at EF Education First
September 1, 2024 - September 30, 2025Planned and delivered events for 100+ students, boosting engagement and community spirit. Coordinated student arrivals and created a welcoming atmosphere. Resolved student issues efficiently, ensuring a positive experience.
Activity Leader at EF Education First
June 1, 2024 - September 30, 2025Led engaging on-campus activities and excursions for diverse student groups. Enhanced communication and leadership skills while supporting a multicultural community. Promoted events and activities, driving participation and excitement.
Visual Merchandiser at ZARA, Cambridge
July 1, 2023 - September 30, 2025Designed and implemented visual merchandising strategies to showcase products and maximise sales. Created eye-catching displays and floor plans, contributing to increased foot traffic. Supported promotions and campaigns through visual storytelling, exceeding sales targets.
Sales Assistant at ZARA, Cambridge
February 1, 2023 - September 30, 2025Delivered exceptional customer service in a high-volume retail environment. Assisted with stock management, fitting rooms, and store presentation. Consistently exceeded sales targets and contributed to store KPIs.
Sales Assistant at By Rory
September 1, 2016 - September 30, 2025Provided personalised service to clients purchasing high-end resort wear and luxury jewellery, enhancing the customer experience. Represented the brand’s ethos of timeless elegance and global traveler spirit, contributing to client loyalty and satisfaction. Supported luxury sales by building relationships with international clientele in a prestigious retail environment.
Sales Assistant at ZARA Cambridge
September 1, 2021 - February 1, 2023Delivered exceptional customer service in a high-volume retail environment. Assisted with stock management, fitting rooms, and store presentation. Consistently exceeded sales targets and contributed to store KPIs.
Visual Merchandiser at ZARA Cambridge
February 1, 2023 - July 1, 2023Designed and implemented visual merchandising strategies to showcase products and maximise sales. Created eye-catching displays and floor plans, contributing to increased foot traffic. Supported promotions and special campaigns through visual storytelling, exceeding sales targets. Consistently exceeded sales targets and contributed to store KPIs.
Activity Leader at EF Education First
July 1, 2023 - June 1, 2024Led engaging on-campus activities and excursions for diverse student groups. Enhanced communication and leadership skills while supporting a multicultural community. Promoted events and activities, driving participation and excitement.
Social Media Coordinator at EF Education First
December 1, 2023 - September 1, 2024Developed and implemented social media strategies to boost brand visibility, engagement, and web traffic. Created impactful content aligned with EF's brand voice, increasing engagement by 25% (from 16K to 20K in 6 months). Monitored analytics, reported KPIs, and refined strategies for maximum impact. Collaborated cross-functionally with marketing and events teams for integrated campaigns.
Education
BSc (Hons) Brand Management at Anglia Ruskin University, Cambridge
September 1, 2022 - September 1, 2023BA (Hons) Criminology at Anglia Ruskin University, Cambridge
September 1, 2019 - May 1, 2022BSc (Hons) Brand Management at Anglia Ruskin University, Cambridge
September 1, 2022 - September 1, 2023BA (Hons) Criminology at Anglia Ruskin University, Cambridge
September 1, 2019 - May 1, 2022BSc (Hons) Brand Management at Anglia Ruskin University, Cambridge
September 1, 2022 - September 1, 2023BA (Hons) Criminology at Anglia Ruskin University, Cambridge
September 1, 2019 - May 1, 2022BSc (Hons) Brand Management at Anglia Ruskin University, Cambridge
September 1, 2022 - September 1, 2023BA (Hons) Criminology at Anglia Ruskin University, Cambridge
September 1, 2019 - May 1, 2022BSc (Hons) Brand Management at Anglia Ruskin University, Cambridge
September 1, 2022 - September 1, 2023BA (Hons) Criminology at Anglia Ruskin University, Cambridge
September 1, 2019 - May 1, 2022BSc (Hons) Brand Management at Anglia Ruskin University, Cambridge
September 1, 2022 - September 1, 2023BA (Hons) Criminology at Anglia Ruskin University, Cambridge
September 1, 2019 - May 1, 2022BSc (Hons) Brand Management at Anglia Ruskin University, Cambridge
September 1, 2022 - September 1, 2023BA (Hons) Criminology at Anglia Ruskin University, Cambridge
September 1, 2019 - May 1, 2022BSc (Hons) Brand Management at Anglia Ruskin University, Cambridge
September 1, 2022 - September 1, 2023BA (Hons) Criminology at Anglia Ruskin University, Cambridge
September 1, 2019 - May 1, 2022Qualifications
Salesforce Marketing Course
January 11, 2030 - September 30, 2025EF Education First IELTS Exam
January 11, 2030 - September 30, 2025Salesforce Marketing Course
January 11, 2030 - September 30, 2025EF Education First IELTS Exam
January 11, 2030 - September 30, 2025Scuba Diving, Achilleon Diving Center
January 11, 2030 - September 30, 2025Salesforce Marketing Course
January 11, 2030 - September 30, 2025IELTS Exam
January 11, 2030 - September 30, 2025Discover Scuba Diving
January 11, 2030 - September 30, 2025Salesforce Marketing Course
January 11, 2030 - September 30, 2025IELTS Exam
January 11, 2030 - September 30, 2025Scuba Diving Certification
January 11, 2030 - September 30, 2025Salesforce Marketing Course
January 11, 2030 - September 30, 2025IELTS Exam
January 11, 2030 - September 30, 2025OK Estudante Discover Scuba Diving
January 11, 2030 - September 30, 2025Salesforce Marketing Course
January 11, 2030 - September 30, 2025IELTS Exam
January 11, 2030 - September 30, 2025Discover Scuba Diving
January 11, 2030 - September 30, 2025Diving Certification
January 11, 2030 - September 30, 2025Salesforce Marketing Course
January 11, 2030 - January 7, 2026IELTS Exam
January 11, 2030 - January 7, 2026Discover Scuba Diving
January 11, 2030 - January 7, 2026Salesforce Marketing Course
January 11, 2030 - January 8, 2026IELTS Exam
January 11, 2030 - January 8, 2026Discover Scuba Diving
January 11, 2030 - January 8, 2026Industry Experience
Education, Retail, Media & Entertainment, Professional Services, Travel & Hospitality, Software & Internet, Consumer Goods
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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