Available to hire
Hello! I’m a passionate Social Media Specialist with ten years of experience in social media moderation, community management, and engagement. I’ve built and moderated online communities across gaming, health, and enterprise clients, helping brands listen, respond, and grow. I pride myself on thoughtful moderation, data-informed decision making, and clear, friendly communication that helps communities thrive.
I’m proficient with tools like Hootsuite, Khoros, Salesforce, and Adobe Creative Suite, and I regularly work with data in Excel, SQL, Python, and GIS. I enjoy turning insights into actionable engagement strategies and creative assets, and I’m excited to continue growing and delivering value for teams and communities I care about.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Social Media Engagement Specialist Moderator at The Social Element
November 1, 2023 - PresentModerated social media communities and video game chats; analyzed audio chats to identify moderation violations and media/gaming issues.
Freelance Artist & Sculptor — Social Media Moderator at Freelance
November 1, 2023 - September 30, 2025Freelance artist in sculpting, freehand painting, ad production, illustration, digital photography, social media community management, and moderation.
Social Media Moderator at Social Factor
February 1, 2023 - September 30, 2025Moderated social media communities in Sprinklr; analyzed AI sentiment, monitored sentiment trends, documented activities, and flagged critical issues for clients; provided rapid moderation for YouTube livestreams; protected creators from hate speech and trolls; managed inbound conversations per workflow guidelines and KPIs; engaged with the community and trained new moderators; created training documents.
Senior Monitoring & Moderation Analyst at EVERSANA INTOUCH
July 1, 2022 - September 30, 2025Led and performed social media analysis; analyzed AI definitions and sentiment in Sprinklr for accuracy; conducted social listening to track brand mentions and consumer feedback; produced daily client reports; identified trends; provided community engagement, crisis prevention, and escalation for global pharmaceutical clients.
Community Manager at Lady Boss
January 1, 2021 - September 30, 2025Community engagement, product marketing, and moderation of five social media pages; interacted with members to assist with weight loss and positive growth; reviewed join requests; provided customer support within Salesforce.
Client Services Associate at Full Creative
May 1, 2020 - September 30, 2025Provided answering services and live chat support with roles ranging from Emergency Dispatch, Technical Support, Appointment Setting, to customer service and administrative tasks.
Community Manager / Content Specialist at ICUC
June 1, 2019 - September 30, 2025Monitored major brands across multiple platforms to ensure safety and brand voice; engaged with communities to encourage participation; moderated user-generated content; identified issues and escalated as needed.
Customer Support Agent at Alpine Access/ Sykes
July 1, 2016 - September 30, 2025Assisted customers with orders, account login information, and account issues via calls and email; reviewed live data to escalate orders; data input in Excel.
Various Freelance and micro-task roles at Appen, Clickworker, Amazon Mechanical Turk, Teletech
October 1, 2015 - September 30, 2025Engaged in search engine marketing, ad evaluation, crowdsourcing, and data entry across multiple freelance platforms.
GIS Analyst at Genesis Energy LLC
April 1, 2013 - September 30, 2025Converted demographic and topographic data into maps and charts; acquired shapefile data; created pipeline maps and property ownership maps for numerous counties; produced large-format maps for engineering staff.
Social Media Engagement Specialist Moderator at The Social Element
November 1, 2023 - PresentModerated social media communities and video game chats; analyzed audio chats to identify media and gaming violations and maintain a positive community environment.
Social Media Moderator at Freelance Artist & Sculptor
November 30, 2023 - September 30, 2025Freelance artist and social media moderator providing sculpting, freehand painting, ad production, illustration, digital photography, and social media community management and moderation.
Social Media Moderator at Social Factor
February 28, 2023 - September 30, 2025Moderated social media communities in Sprinklr; analyzed AI sentiment, monitored sentiment trends, documented activities, and flagged critical issues to clients; provided rapid moderation for YouTube livestreams; protected creators from hate speech and trolls; managed inbound conversations and trained new moderators, creating training documents.
Senior Monitoring & Moderation Analyst at EVERSANA INTOUCH
July 31, 2022 - September 30, 2025Led and served as a senior social media analyst; analyzed AI sentiment in Sprinklr for accuracy; conducted social listening to track brand mentions and consumer feedback; produced daily client reports; categorized and coded activity; provided community engagement, crisis prevention, and escalation for global pharmaceutical clients.
Community Manager at Lady Boss
January 31, 2021 - September 30, 2025Managed community engagement, product marketing, and moderation across five social media pages; assisted members with weight loss journey; reviewed join requests according to guidelines; provided Salesforce-based customer support.
Client Services Associate at Full Creative
May 31, 2020 - September 30, 2025Provided answering services and live chat support with roles ranging fromEmergency Dispatch and Technical Support to Appointment Setting, receptionist, customer service, and legal intake.
Content Specialist / Community Manager at ICUC
June 30, 2019 - September 30, 2025Monitored multiple major brands across social platforms to ensure safety and brand voice; engaged with communities to encourage participation; moderated user-generated content; identified issues and escalated to clients.
Customer Support Agent at Alpine Access/ Sykes
July 31, 2016 - September 30, 2025Assisted customers with orders, account login, and various issues via calls and email; monitored live data of call agents and escalated orders; maintained data in Excel.
Various Freelance Roles at Appen, Clickworker, Amazon Mechanical Turk, Teletech
October 31, 2015 - September 30, 2025Engaged in crowdsourcing tasks including search engine marketing, ad evaluation, crowdsourcing, and data entry.
GIS Analyst at Genesis Energy LLC
April 30, 2013 - September 30, 2025Converted demographic and topographic data into maps, tables, and charts; obtained shapefile data for multiple counties; created pipeline and property ownership maps; prepared GIS outputs for engineering staff.
Social Media Engagement Specialist at The Social Element
November 1, 2023 - PresentModeration in social media communities and video game chats; analyzing audio chats to determine media and gaming violations; contributing to engagement initiatives and community health.
Social Media Moderator at Freelance Artist & Sculptor
November 30, 2023 - September 30, 2025Freelance artist in sculpting, freehand painting, ad production, illustration, digital photography, social media community management, and moderation.
Social Media Moderator at Social Factor
February 28, 2023 - September 30, 2025Moderated social media communities in Sprinklr; analyzed AI sentiment; monitored sentiment trends; provided rapid moderation for YouTube livestreams; protected creators from hate speech and trolls; managed inbound conversations; trained new moderators and created training documents.
Senior Monitoring & Moderation Analyst at EVERSANA INTOUCH
July 31, 2022 - September 30, 2025Lead and senior social media analyst; analyzed automatic AI definitions and sentiment in Sprinklr for accuracy; conducted social listening to track brand mentions and trends; produced daily client reports; provided community engagement, crisis prevention, and escalation for global pharmaceutical clients.
Community Manager at Lady Boss
January 31, 2021 - September 30, 2025Community engagement, product marketing, and moderation of multiple social media pages; engaged with members for positive growth and wellness; reviewed join requests; provided customer support within Salesforce.
Client Services Associate at Full Creative
May 31, 2020 - September 30, 2025Provided answering services and live chat support across varying roles including emergency dispatch, technical support, appointment setting, receptionist duties, customer service, and legal intake.
Community Manager / Content Specialist at ICUC
June 30, 2019 - September 30, 2025Monitored major brands and online communities across multiple platforms; ensured guidelines were followed; engaged with communities to encourage participation; moderated member-generated content; escalated issues to clients.
Customer Support Agent at Alpine Access/ Sykes
July 31, 2016 - September 30, 2025Assisted customers with orders and account issues via calls and email; monitored live data to escalate orders and input data in Excel.
Search Engine Marketing Specialist at Various Freelance and micro-task roles (Appen, Clickworker, Amazon Mechanical Turk, Teletech)
October 31, 2015 - September 30, 2025Performed ad evaluation, crowdsourcing, and data-related tasks; contributed to search engine marketing projects.
GIS Analyst at Genesis Energy LLC
April 30, 2013 - September 30, 2025Converted population demographics and topography into maps and charts; acquired shapefile data from city and county sources to create pipeline maps; produced property ownership maps across multiple counties.
Education
Associate of Science in Multimedia Design Technology at Pensacola Jr. College
January 1, 1999 - January 1, 2002Certification in Geographic Information Sciences / Geospatial analysis / GIS Programming at University of West Florida, Pensacola, FL
January 1, 2007 - January 1, 2009Bachelor of Science in Environmental Science / Geography at University of West Florida, Pensacola, FL
January 1, 2007 - January 1, 2010Associate of Science at Pensacola Jr. College
January 1, 1999 - December 31, 2002Certification in Geographic Information Sciences / Geospatial analysis / GIS Programming at University of West Florida, Pensacola
January 1, 2007 - December 31, 2009Bachelor of Science / Environmental Science / Geography at University of West Florida, Pensacola, FL
January 1, 2007 - December 31, 2010Associate of Science at Pensacola Jr. College
January 1, 1999 - December 31, 2002Certification in Geographic Information Sciences / Geospatial analysis / GIS Programming at University of West Florida
January 1, 2007 - December 31, 2009Bachelor of Science in Environmental Science / Geography at University of West Florida
January 1, 2007 - December 31, 2010Qualifications
Certification in Geographic Information Sciences / Geospatial analysis / GIS Programming
January 1, 2007 - January 1, 2009Certification in Geographic Information Sciences / Geospatial analysis / GIS Programming
January 1, 2007 - December 31, 2009Certification in Geographic Information Sciences / Geospatial analysis / GIS Programming
January 1, 2007 - December 31, 2009Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Gaming, Education, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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