Product Designer II at Kantata SX

Led the creation and implementation of a new hybrid Design System by integrating SLDS, Lightning Design, and Visualforce, delivering a cohesive client experience during a high-stakes product merger. Managed ongoing audit and evolution of Design Systems across Kantata SX and OX platforms, driving consistency, scalability, and adherence to design standards. Conducted extensive user research and usability testing in Beta cycles, ensuring a human-centered approach across product validation and iteration. Developed user journeys, workflows, and interaction flows to improve usability and align design strategy with product goals. Collaborated cross-functionally with Product, Engineering, and Customer Experience to ensure alignment and seamless design delivery. Facilitated live design sessions and workshops, using tools like Figma, FigJam, Framer, Jira, and Notion to guide ideation, feedback, and implementation. Built and optimized cross-team workflows to embed design thinking into product dev

Lead Instructional Designer at LiveView Technologies

Designed and authored instructional materials, from interactive software courses (SaaS) to hardware manuals, with a focus on clarity, usability, and user-centered learning. Built and maintained a structured knowledge base to support product adoption, reduce support tickets, and improve customer onboarding. Contributed to early product ideation by creating ad-hoc mockups and visual design assets, reinforcing cross-functional understanding of product intent and use.

Technical Writer & Designer at Entrata

Audited and restructured user-facing content to support clear, intuitive product interactions for property management software users. Collaborated with developers during sprints to understand product functionality and translated technical intent into user-friendly language and UI copy. Maintained and updated design and content assets in sync with product releases, improving interface clarity and documentation accuracy. Worked closely with product managers and trainers to ensure UX writing and documentation aligned with both product objectives and user expectations.

Product Designer II at Kantata SX

Led creation and implementation of a new hybrid Design System by integrating SLDS, Lightning Design, and Visualforce, delivering a cohesive client experience during a high-stakes product merger. Managed ongoing audit and evolution of Design Systems across Kantata SX and OX platforms, driving consistency, scalability, and adherence to design standards. Conducted extensive user research and usability testing in Beta cycles, ensuring a human-centered approach across product validation and iteration. Developed user journeys, workflows, and interaction flows to improve usability and align design strategy with product goals. Collaborated cross-functionally with Product, Engineering, and Customer Experience to ensure alignment and seamless design delivery. Facilitated live design sessions and workshops, using tools like Figma, FigJam, Framer, Jira, and Notion to guide ideation, feedback, and implementation. Built and optimized cross-team workflows to embed design thinking into product develop

Lead Instructional Designer at LiveView Technologies

Designed and authored instructional materials, from interactive software courses (SaaS) to hardware manuals, with a focus on clarity, usability, and user-centered learning. Built and maintained a structured knowledge base to support product adoption, reduce support tickets, and improve customer onboarding. Contributed to early product ideation by creating ad-hoc mockups and visual design assets, reinforcing cross-functional understanding of product intent and use.

Technical Writer & Designer at Entrata

Audited and restructured user-facing content to support clear, intuitive product interactions for property management software users. Collaborated with developers during sprints to understand product functionality and translated technical intent into user-friendly language and UI copy. Maintained and updated design and content assets in sync with product releases, improving interface clarity and documentation accuracy. Worked closely with product managers and trainers to ensure UX writing and documentation aligned with both product objectives and user expectations.

Product Designer II at Kantata SX

Led creation and implementation of a hybrid Design System integrating SLDS, Lightning Design, and Visualforce during a major product merger; audited and evolved Design Systems across SX and OX platforms; conducted user research and beta usability testing; developed user journeys and interaction flows; facilitated live workshops and collaborative design sessions; built cross-team workflows embedding design thinking into product development.

Product Designer / Technical Writer at LiveView Technologies

Designed and authored interactive software courses and hardware manuals; built and maintained a structured knowledge base to improve onboarding and reduce support tickets; partnered with Product and Engineering teams to create ad-hoc mockups and visual assets clarifying product intent and user flows.

Technical Writer / UX Designer at Entrata

Audited and restructured user-facing content to create clearer, more intuitive product interactions within property management software; collaborated with developers in agile sprints to translate complex functionality into user-friendly UI copy and flows; updated documentation and design assets in sync with releases; worked with Product Managers to align UX writing and documentation with broader product goals.