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I'm a dynamic retail manager with a proven track record in driving sales growth, operational excellence, and delivering exceptional customer service in fast-paced environments. I excel at managing inventory and financials, coaching staff, and ensuring compliance with company standards. I'm passionate about the beauty industry and dedicated to creating an inclusive, engaging store atmosphere. In my role at Michaels Craft Store in Mansfield, I led teams, improved customer satisfaction from 50% to 90-100%, doubled credit card application goals, and implemented store processes such as planograms and lifecycle inventory management to boost profitability.…I'm a dynamic retail manager with a proven track record in driving sales growth, operational excellence, and delivering exceptional customer service in fast-paced environments. I excel at managing inventory and financials, coaching staff, and ensuring compliance with company standards. I'm passionate about the beauty industry and dedicated to creating an inclusive, engaging store atmosphere. In my role at Michaels Craft Store in Mansfield, I led teams, improved customer satisfaction from 50% to 90-100%, doubled credit card application goals, and implemented store processes such as planograms and lifecycle inventory management to boost profitability.

Kerri Barton

Designer, Brand Designer, Graphic Designer, +2

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I'm a dynamic retail manager with a proven track record in driving sales growth, operational excellence, and delivering exceptional customer service in fast-paced environments. I excel at managing inventory and financials, coaching staff, and ensuring compliance with company standards. I'm passionate about the beauty industry and dedicated to creating an inclusive, engaging store atmosphere. In my role at Michaels Craft Store in Mansfield, I led teams, improved customer satisfaction from 50% to 90-100%, doubled credit card application goals, and implemented store processes such as planograms and lifecycle inventory management to boost profitability.…I'm a dynamic retail manager with a proven track record in driving sales growth, operational excellence, and delivering exceptional customer service in fast-paced environments. I excel at managing inventory and financials, coaching staff, and ensuring compliance with company standards. I'm passionate about the beauty industry and dedicated to creating an inclusive, engaging store atmosphere. In my role at Michaels Craft Store in Mansfield, I led teams, improved customer satisfaction from 50% to 90-100%, doubled credit card application goals, and implemented store processes such as planograms and lifecycle inventory management to boost profitability.

Available to hire

I’m a dynamic retail manager with a proven track record in driving sales growth, operational excellence, and delivering exceptional customer service in fast-paced environments.

I excel at managing inventory and financials, coaching staff, and ensuring compliance with company standards. I’m passionate about the beauty industry and dedicated to creating an inclusive, engaging store atmosphere. In my role at Michaels Craft Store in Mansfield, I led teams, improved customer satisfaction from 50% to 90-100%, doubled credit card application goals, and implemented store processes such as planograms and lifecycle inventory management to boost profitability.

Skills

Microsoft Office

POS

Experience Level

Microsoft Office

Expert

POS

Expert

Work Experience

Customer Experience Manager (Full-Time) at Michael's Craft Store

August 1, 2024 - October 1, 2025

Led a team of associates, driving top-line sales growth through operational excellence and exceptional customer service. Trained staff on private-label credit cards, protection plans, rewards accounts, and customer survey reporting. Secured deposits, counted registers, and completed closing paperwork and duties. Significantly improved overall customer satisfaction from 50% to 90-100%. Doubled the goal for credit card applications and contributed to store profitability. Implemented store processes including planograms, realignments, and inventory lifecycle management. Supervised a diverse team, maintaining high levels of engagement and performance.

Custom Framer (Part-Time) at Michael's Craft Store

August 1, 2024 - October 1, 2025

Assisted the framing department in designing and building custom frames; trained in selling, designing, and building custom frames for art, documents, and memorabilia.

Teacher and Assistant Teacher at Board and Brush Creative Studio

August 1, 2024 - October 1, 2025

Conducted weekly art workshops in home decor, increasing customer engagement by 40%. Collaborated with fellow instructors to integrate new templated art projects into the curriculum. Created a monthly calendar mural on the studio’s wall, promoting teamwork and social interaction among students and customers. Mentored junior teachers, resulting in a noticeable improvement in classroom management and customer satisfaction.