Patrick Mallari

IT Administrator at Dawson Company

Primary point of contact for technical support across 100+ users, maintaining a 24-hour average ticket resolution time. Administers Active Directory accounts, permissions, and Group Policies to enforce enterprise-wide IT standards. Oversees hardware (laptops, printers, routers) and software (Office 365, antivirus, proprietary tools) maintenance and deployment. Coordinates with nationwide IT teams to implement security patches, system updates, and software rollouts with zero downtime incidents. Reduced recurring IT issues by 15% through proactive monitoring and preventative maintenance.

Web Developer / Web Applications Designer at The Arising Co

Developed and maintained responsive, mobile-friendly websites using HTML, CSS, and JavaScript, improving load times by up to 40%. Integrated third-party APIs to enhance interactivity, increasing client user engagement metrics. Collaborated with senior developers and stakeholders to improve UI/UX, leading to a 20% boost in average session duration. Managed front-end and back-end development tasks in agile workflows.

IT Administrator at Dawson Company

Primary point of contact for technical support across 100+ users; administer Active Directory accounts, permissions, and Group Policies; oversee hardware and software maintenance; coordinate security patches and software rollouts with zero downtime; reduced recurring IT issues by 15% through proactive monitoring and preventative maintenance.