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I am a professional with a background in Communication Technologies and over ten years of experience in IT and technical support, combined with a solid expertise in audiovisual production. Trained as an Audiovisual Technician for Multimedia Scenography, I worked as director, editor, and screenwriter of the 45-minute documentary “Longside – The Italian Dubmentary”, and I create visual content for live events using Resolume and TouchDesigner. I also manage digital projects such as vitadafurese.it, where I oversee both the technical and creative aspects of online content. I combine creativity with technical expertise, delivering content that is engaging, visually polished, and optimized for multiple platforms (social media, web, events). Used to working under tight deadlines, I manage clear workflows, iterative feedback, and fast delivery.…I am a professional with a background in Communication Technologies and over ten years of experience in IT and technical support, combined with a solid expertise in audiovisual production. Trained as an Audiovisual Technician for Multimedia Scenography, I worked as director, editor, and screenwriter of the 45-minute documentary “Longside – The Italian Dubmentary”, and I create visual content for live events using Resolume and TouchDesigner. I also manage digital projects such as vitadafurese.it, where I oversee both the technical and creative aspects of online content. I combine creativity with technical expertise, delivering content that is engaging, visually polished, and optimized for multiple platforms (social media, web, events). Used to working under tight deadlines, I manage clear workflows, iterative feedback, and fast delivery.

Federico Romanello

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I am a professional with a background in Communication Technologies and over ten years of experience in IT and technical support, combined with a solid expertise in audiovisual production. Trained as an Audiovisual Technician for Multimedia Scenography, I worked as director, editor, and screenwriter of the 45-minute documentary “Longside – The Italian Dubmentary”, and I create visual content for live events using Resolume and TouchDesigner. I also manage digital projects such as vitadafurese.it, where I oversee both the technical and creative aspects of online content. I combine creativity with technical expertise, delivering content that is engaging, visually polished, and optimized for multiple platforms (social media, web, events). Used to working under tight deadlines, I manage clear workflows, iterative feedback, and fast delivery.…I am a professional with a background in Communication Technologies and over ten years of experience in IT and technical support, combined with a solid expertise in audiovisual production. Trained as an Audiovisual Technician for Multimedia Scenography, I worked as director, editor, and screenwriter of the 45-minute documentary “Longside – The Italian Dubmentary”, and I create visual content for live events using Resolume and TouchDesigner. I also manage digital projects such as vitadafurese.it, where I oversee both the technical and creative aspects of online content. I combine creativity with technical expertise, delivering content that is engaging, visually polished, and optimized for multiple platforms (social media, web, events). Used to working under tight deadlines, I manage clear workflows, iterative feedback, and fast delivery.

Available to hire

I am a professional with a background in Communication Technologies and over ten years of experience in IT and technical support, combined with a solid expertise in audiovisual production.
Trained as an Audiovisual Technician for Multimedia Scenography, I worked as director, editor, and screenwriter of the 45-minute documentary “Longside – The Italian Dubmentary”, and I create visual content for live events using Resolume and TouchDesigner. I also manage digital projects such as vitadafurese.it, where I oversee both the technical and creative aspects of online content.

I combine creativity with technical expertise, delivering content that is engaging, visually polished, and optimized for multiple platforms (social media, web, events). Used to working under tight deadlines, I manage clear workflows, iterative feedback, and fast delivery.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Advanced

Work Experience

Technical Support Specialist at NinjaOne RMM

December 1, 2023 - Present

First-level technical support for MSP clients using NinjaOne RMM; diagnose and resolve issues, communicate status updates to clients; collaborate with second-level support for complex problems; leverage NinjaOne APIs to develop tailored monitoring and management solutions; maintain up-to-date knowledge of Linux systems (Ubuntu/Debian) and API functionalities.

Technical Support Specialist at NinjaOne RMM

December 1, 2023 - Present

First-Level Technical Support Engineer for MSP clients using NinjaOne's RMM system. Diagnoses and resolves issues, communicates with clients about resolution progress, collaborates with second-level teams for complex problems, leverages NinjaOne APIs to tailor monitoring and management solutions, and pursues continuous professional development with focus on Linux systems and API functionalities.

IT Support Help Desk at Kuehne-Nagel

November 30, 2023 - October 2, 2025

Provided first-level technical support to employees at Italian and Irish branches; documented interactions in trouble ticketing system; manage user accounts and shared resources; contributed to migration to Intune and Microsoft 365; managed routine IT tasks including printers and shared folders; collaborated with second-level support and development teams.

IT Support Help Desk at Kuehne-Nagel

November 30, 2023 - October 2, 2025

Provided first-level technical support to employees at Italian and Irish branches, documented interactions in trouble tickets, Administered user accounts and shared network resources, participated in migration to Intune and Microsoft 365, managed routine IT tasks (shared folders, printers), and collaborated with second-level support and development teams to resolve issues.

Application management IT consultant at NTT Data / Telecom Italia

May 31, 2022 - October 2, 2025

Production environment management for Telecom Italia Wholesale Portal; Google Cloud Platform with Kubernetes; troubleshooting Kubernetes containers and events; active monitoring and deployment activities; Docker image creation; creation, verification and tuning of alarms on Google Stackdriver Monitoring; first-level hardening and application security activities.

Application management IT consultant at NTT Data / Telecom Italia

May 31, 2022 - October 2, 2025

Managed production environment for Telecom Italia's Wholesale portal using Google Cloud technologies with Agile methodology. WordPress application on Google Cloud Platform with Kubernetes infrastructure: Google Kubernetes Engine management; Kubernetes troubleshooting; active monitoring and deployment activities; Docker image creation; alarm creation and tuning on Google Stackdriver Monitoring; initial security hardening.

Linux System Admin / IT consultant at Various Clients (IBM/Trenitalia, TIM, Ericsson, BNL)

May 1, 2020 - October 2, 2025

Application deployment; infrastructure monitoring; trouble ticket management (Remedy ITSM); flow monitoring; device verification; backup execution; updating technical procedures; proximity (1st level) support.

Linux System Admin on enterprise project IT consultant at IBM/Trenitalia - TIM - Ericsson – BNL

May 1, 2020 - October 2, 2025

Application deployment, infrastructure monitoring and first intervention, Trouble Tickets Management (Remedy ITSM), flow monitoring, device verification, backup execution, updating of technical procedures, and first-level proximity (help desk) support.