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I am a multifaceted professional with extensive experience in technical support, operations, and management within the hotel sector, thriving in high-demand environments and coordinating multidisciplinary teams. I lead and optimize processes, document SOPs, and manage complex crises with clear communication and ethics. Since 2004 I have worked independently in IT and artificial intelligence, focusing on prompting, chatbots, and proprietary GPTs; and since 2007 in multimedia production for advertising, events, and branding. I am available for remote work across EU and LATAM, with strong teamwork and continuous improvement mindset.…I am a multifaceted professional with extensive experience in technical support, operations, and management within the hotel sector, thriving in high-demand environments and coordinating multidisciplinary teams. I lead and optimize processes, document SOPs, and manage complex crises with clear communication and ethics. Since 2004 I have worked independently in IT and artificial intelligence, focusing on prompting, chatbots, and proprietary GPTs; and since 2007 in multimedia production for advertising, events, and branding. I am available for remote work across EU and LATAM, with strong teamwork and continuous improvement mindset.

Emiliano Messina

AI Engineer, Data Scientist, Full Stack Developer, +2

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I am a multifaceted professional with extensive experience in technical support, operations, and management within the hotel sector, thriving in high-demand environments and coordinating multidisciplinary teams. I lead and optimize processes, document SOPs, and manage complex crises with clear communication and ethics. Since 2004 I have worked independently in IT and artificial intelligence, focusing on prompting, chatbots, and proprietary GPTs; and since 2007 in multimedia production for advertising, events, and branding. I am available for remote work across EU and LATAM, with strong teamwork and continuous improvement mindset.…I am a multifaceted professional with extensive experience in technical support, operations, and management within the hotel sector, thriving in high-demand environments and coordinating multidisciplinary teams. I lead and optimize processes, document SOPs, and manage complex crises with clear communication and ethics. Since 2004 I have worked independently in IT and artificial intelligence, focusing on prompting, chatbots, and proprietary GPTs; and since 2007 in multimedia production for advertising, events, and branding. I am available for remote work across EU and LATAM, with strong teamwork and continuous improvement mindset.

Available to hire

I am a multifaceted professional with extensive experience in technical support, operations, and management within the hotel sector, thriving in high-demand environments and coordinating multidisciplinary teams. I lead and optimize processes, document SOPs, and manage complex crises with clear communication and ethics.

Since 2004 I have worked independently in IT and artificial intelligence, focusing on prompting, chatbots, and proprietary GPTs; and since 2007 in multimedia production for advertising, events, and branding. I am available for remote work across EU and LATAM, with strong teamwork and continuous improvement mindset.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Italian

Advanced

Portuguese

Beginner

Work Experience

IT & AI CONSULTANT at Freelance

January 1, 2024 - Present

Micro-IT (HW/SW) and networking support; documentation for end users. Technical & administrative Virtual Assistant. Generative AI advisory (prompting, chatbots/agents, custom GPTs); ongoing learning in LLM/ML.

Technical Support Coordinator at Nivel Uno Servicios

November 30, 2010 - October 3, 2025

LAPOS Project: Coordinated 10 field technicians and 5 call center agents. Routing and technical support, tracking, and documentation. Managed operational checklists (daily/weekly/monthly) and reported to management. Cablevisión Project (NOC/Night Operations): Nightly monitoring of services and servers, verification of backups. Performed SQL queries, reviewed logs, and executed runbooks. Escalated issues to development/systems; conducted daily handovers with alarms and actions taken.

Technical Support Coordinator at Asignet

November 30, 2007 - October 3, 2025

Daily and weekly coordination of 3 technicians. Supervised tasks, delegated responsibilities, and planned activities. Developed checklists and reports for management. Morning triage and afternoon on-site work for critical incidents. Improved processes and documented SOPs. Provided multi-country remote support using TeamViewer, AnyDesk, and RDP. Maintained constant communication with clients.

Hotel Manager (Interim) at Old Town B&B

April 30, 2023 - October 3, 2025

Comprehensive management of two B&Bs, including opening and setup of the second location. Customer service and reservation management (direct and OTAs like Booking.com). Administration and payment management. Liaison with suppliers; coordinated housekeeping and specific maintenance tasks. Prepared reports for the government on tourist origins. On-call for incidents (e.g., theft or gender-based violence) in collaboration with the police.

Receptionist / Front Desk Manager / Operations Manager at Hostel Suites

May 31, 2020 - October 3, 2025

Check-in/check-out and guest services. Night audits and report preparation. Tour sales and basic housekeeping coordination.

Night Auditor / Receptionist at Hostel Suites Palermo

April 30, 2017 - October 3, 2025

Check-in/check-out and guest services. Night audits and report preparation.

Front Desk Manager at Hostel Suites Florida

October 31, 2018 - October 3, 2025

Led a team of 12 at the front desk. Training and standardization of procedures. Designed and implemented a tour system resulting in a sustained monthly increase of over 8%.

Operations Manager at Hostel Suites Florida

May 31, 2020 - October 3, 2025

Supervised the Revenue Manager and departments (housekeeping, reservations, administration). Migrated to a new PMS, enhancing visibility and traceability. Developed methods, SOPs, and negotiated with suppliers/creditors. Crisis management: handled serious incidents and coordinated the closure due to COVID-19.

IT & AI Consultant - Freelance at Freelance

January 1, 2024 - Present

Active since 2024 as IT & AI consultant providing micro-IT support, documentation for end users, virtual assistance, and Generative AI advising (prompting, chatbots, and custom GPTs).