Hi, I’m Ángel Francisco Moncada Izaguirre, a Systems Engineering student at Pontificia Universidad Católica de Honduras (Francisco Morazán). I’m passionate about building fast, user-centric software. I specialize as a Full Stack Developer, Mobile Engineer, and Data Analyst, and I build end-to-end solutions from responsive frontends and mobile apps to scalable backends, secure APIs, and data pipelines, using React, Next.js, Node.js, TypeScript, Tailwind, Flutter, Kotlin, and Python. I design robust SQL and NoSQL databases, and I leverage AI-assisted development tools such as Codex, Claude Code, Cursor, Trae AI, and GitHub Copilot to accelerate prototyping, testing, and refactoring. I bring 3+ years of technical and customer support, sales, and appointment setter experience for US-based clients, including Google programs and marketing agencies, honing clear communication, empathy, and problem solving under pressure. I am proficient with cloud-native stacks (AWS, Docker, microservices) and grounded in cybersecurity best practices. I translate complex requirements into clean, scalable architectures. I thrive in collaborative, fast-paced environments and enjoy transforming complex problems into robust, scalable systems. I’m committed to delivering value through quality code, thoughtful design, and continuous learning, leveraging AI-enabled workflows to speed up development, testing, and automation.

ÁNGEL FRANCISCO MONCADA IZAGUIRRE

Hi, I’m Ángel Francisco Moncada Izaguirre, a Systems Engineering student at Pontificia Universidad Católica de Honduras (Francisco Morazán). I’m passionate about building fast, user-centric software. I specialize as a Full Stack Developer, Mobile Engineer, and Data Analyst, and I build end-to-end solutions from responsive frontends and mobile apps to scalable backends, secure APIs, and data pipelines, using React, Next.js, Node.js, TypeScript, Tailwind, Flutter, Kotlin, and Python. I design robust SQL and NoSQL databases, and I leverage AI-assisted development tools such as Codex, Claude Code, Cursor, Trae AI, and GitHub Copilot to accelerate prototyping, testing, and refactoring. I bring 3+ years of technical and customer support, sales, and appointment setter experience for US-based clients, including Google programs and marketing agencies, honing clear communication, empathy, and problem solving under pressure. I am proficient with cloud-native stacks (AWS, Docker, microservices) and grounded in cybersecurity best practices. I translate complex requirements into clean, scalable architectures. I thrive in collaborative, fast-paced environments and enjoy transforming complex problems into robust, scalable systems. I’m committed to delivering value through quality code, thoughtful design, and continuous learning, leveraging AI-enabled workflows to speed up development, testing, and automation.

Available to hire

Hi, I’m Ángel Francisco Moncada Izaguirre, a Systems Engineering student at Pontificia Universidad Católica de Honduras (Francisco Morazán). I’m passionate about building fast, user-centric software. I specialize as a Full Stack Developer, Mobile Engineer, and Data Analyst, and I build end-to-end solutions from responsive frontends and mobile apps to scalable backends, secure APIs, and data pipelines, using React, Next.js, Node.js, TypeScript, Tailwind, Flutter, Kotlin, and Python. I design robust SQL and NoSQL databases, and I leverage AI-assisted development tools such as Codex, Claude Code, Cursor, Trae AI, and GitHub Copilot to accelerate prototyping, testing, and refactoring. I bring 3+ years of technical and customer support, sales, and appointment setter experience for US-based clients, including Google programs and marketing agencies, honing clear communication, empathy, and problem solving under pressure. I am proficient with cloud-native stacks (AWS, Docker, microservices) and grounded in cybersecurity best practices. I translate complex requirements into clean, scalable architectures.

I thrive in collaborative, fast-paced environments and enjoy transforming complex problems into robust, scalable systems. I’m committed to delivering value through quality code, thoughtful design, and continuous learning, leveraging AI-enabled workflows to speed up development, testing, and automation.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Customer Support Specialist II (Hybrid) at Partner Hero
June 30, 2025 - October 5, 2025
Delivered timely support via chat (Zendesk) and email (Salesforce), achieving 95%+ CSAT. Collaborated with internal teams via Slack to escalate and resolve complex technical issues within SLA. Troubleshot and resolved website issues, platform errors, and system bugs, reducing repeat tickets. Diagnosed DNS-related problems affecting domains and site availability. Maintained account accuracy and provided clear resolutions, demonstrating strong problem-solving and analytical skills.
Appointment Setter at GOLD GREEN
June 30, 2024 - October 5, 2025
Educated leads on solar power benefits while scheduling consultations, showcasing clear communication and documentation skills. Addressed client objections to improve appointment success rate, highlighting adaptability and resilience in fast-paced environments. Supported the clean energy mission through effective client qualification, emphasizing the ability to collaborate and deliver consistent results.
Customer Sales and Service Representative (On-site) at Startek CA
December 31, 2023 - October 5, 2025
Managed inquiries on billing and service issues. Sold mobile lines and provided customer service for mobile devices and plans. Troubleshot mobile devices, data issues, and connectivity problems. Handled billing inquiries, orders, and account resolutions.
Technical Support Specialist (Hybrid) at Intouch CX
July 31, 2023 - October 5, 2025
Assisted users by phone and email across various services. Provided tier-1 technical support via phone, chat, and email for Google devices (Wi-Fi, cameras, smart devices, thermostats). Performed troubleshooting for hardware and software issues. Assisted users with advanced connectivity and device configurations.

Education

Engineering Degree at Pontificia Universidad Católica de Honduras – Francisco Morazán
January 1, 2021 - October 5, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Education, Media & Entertainment

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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