I’m João Gomes, and I bring together two worlds: technology and creativity. On the IT side, I work as a Service Desk & Helpdesk Technician for one of Portugal’s largest banks, with hands-on experience in Active Directory, Microsoft 365, ITSM platforms (ServiceNow, Zendesk), and remote support tools (AnyDesk, TeamViewer). My role is to make sure systems run smoothly, problems get solved quickly, and users always feel supported — whether on-site or remote. At the same time, I’ve built a strong creative background as a musician, video editor, and voiceover artist. I’ve performed in multiple live shows as a rapper and lyricist, bringing energy, presence, and storytelling to the stage. In the studio, I create and produce music, edit videos, and provide professional voiceovers for content that needs a powerful and authentic delivery. This combination gives me a unique edge: Technical problem-solving meets artistic creativity. I can support a business’s IT infrastructure while also contributing to its media presence and branding. I’m comfortable working under pressure — whether troubleshooting a critical IT issue or performing live in front of an audience. What drives me is the chance to connect technology and creativity, helping businesses stay efficient and stand out with engaging content.

João Gomes

I’m João Gomes, and I bring together two worlds: technology and creativity. On the IT side, I work as a Service Desk & Helpdesk Technician for one of Portugal’s largest banks, with hands-on experience in Active Directory, Microsoft 365, ITSM platforms (ServiceNow, Zendesk), and remote support tools (AnyDesk, TeamViewer). My role is to make sure systems run smoothly, problems get solved quickly, and users always feel supported — whether on-site or remote. At the same time, I’ve built a strong creative background as a musician, video editor, and voiceover artist. I’ve performed in multiple live shows as a rapper and lyricist, bringing energy, presence, and storytelling to the stage. In the studio, I create and produce music, edit videos, and provide professional voiceovers for content that needs a powerful and authentic delivery. This combination gives me a unique edge: Technical problem-solving meets artistic creativity. I can support a business’s IT infrastructure while also contributing to its media presence and branding. I’m comfortable working under pressure — whether troubleshooting a critical IT issue or performing live in front of an audience. What drives me is the chance to connect technology and creativity, helping businesses stay efficient and stand out with engaging content.

Available to hire

I’m João Gomes, and I bring together two worlds: technology and creativity.

On the IT side, I work as a Service Desk & Helpdesk Technician for one of Portugal’s largest banks, with hands-on experience in Active Directory, Microsoft 365, ITSM platforms (ServiceNow, Zendesk), and remote support tools (AnyDesk, TeamViewer). My role is to make sure systems run smoothly, problems get solved quickly, and users always feel supported — whether on-site or remote.

At the same time, I’ve built a strong creative background as a musician, video editor, and voiceover artist. I’ve performed in multiple live shows as a rapper and lyricist, bringing energy, presence, and storytelling to the stage. In the studio, I create and produce music, edit videos, and provide professional voiceovers for content that needs a powerful and authentic delivery.

This combination gives me a unique edge:

Technical problem-solving meets artistic creativity.

I can support a business’s IT infrastructure while also contributing to its media presence and branding.

I’m comfortable working under pressure — whether troubleshooting a critical IT issue or performing live in front of an audience.

What drives me is the chance to connect technology and creativity, helping businesses stay efficient and stand out with engaging content.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner

Language

Portuguese
Fluent
English
Advanced

Work Experience

Sales Assistant at FAS - Sistema de Informação
December 31, 2023 - October 6, 2025
First-line technical troubleshooting with strong focus on first-call resolution. Active Directory: account creation, modification, unlocking, and management. Use of remote support tools. Full ticket management (opened, updated, closed) in ITSM systems. End-user support for Microsoft 365. Analysis and resolution of internal software incidents and banking application issues. Proper and well-documented escalation of complex cases to assist 2nd and 3rd line teams. Clear, empathetic, user-oriented communication.
Customer Care Representative at Teleperformance - Wiz
December 31, 2022 - October 6, 2025
Delivered maintenance and repair of electronic devices. Handled customer complaints and returns, ensuring an efficient resolution process. Organized and restocked inventory to optimize workflow efficiency. Used CRM tools to log interactions and streamline support processes. Provided support via phone, email, and in-person interactions, enhancing customer satisfaction.
Ambulance Driver / Rescuer at Circulo Divinal
October 31, 2024 - October 6, 2025
Provided emergency medical transportation and rescue services.
Service Desk Assistant at FAS - Sistema de Informação
April 1, 2025 - Present
First-line technical troubleshooting with a focus on first-call resolution. Active Directory: account creation, modification, unlocking, and management. Use of remote support tools. Full ticket management in ITSM systems. End-user support for Microsoft 365. Analysis and resolution of internal software incidents and banking application issues. Proper and well-documented escalation of complex cases to assist 2nd and 3rd line teams. Clear, empathetic, user-oriented communication.
Ambulance Driver / Rescuer at Circulo Divinal
February 10, 2024 - October 6, 2025
Delivered first-class customer support via phone and email. Managed and resolved customer inquiries regarding orders, troubleshooting, and account-related issues. Provided support for financial services and insurance products. Utilized CRM tools to login interactions and optimize support processes. Ensured customer satisfaction and retention through professional communication.
Customer Care Representative at Teleperformance - Wizink
February 12, 2022 - October 6, 2025
Performed maintenance and repair of electronic devices. Handled customer complaints and returns, ensuring an efficient resolution process. Organized and restocked inventory to optimize workflow efficiency. Used CRM tools to login interactions and streamline support processes. Provided support via phone, email, and in-person interactions, enhancing customer satisfaction.
Sales Assistant
December 1, 2023 - October 6, 2025
First-line technical troubleshooting, with a strong focus on first-call resolution. Active Directory (AD) – account creation, modification, unlocking, and management. Use of remote support tools. Full ticket management (opening, updating, closing) in ITSM systems. End-user support for Microsoft 365. Analysis and resolution of internal software incidents and banking applications, following client-defined procedures. Proper and well-documented escalation of complex cases, gathering all relevant information to assist 2nd and 3rd line teams. Clear, empathetic, and user-oriented communication.
Service Desk Assistant at FAS - Sistema de Informação
April 1, 2025 - Present
IT Technical Skills: PC assembly, maintenance, and hardware troubleshooting. Active Directory: account and permission administration. Microsoft 365 support and administration (Outlook, Teams, SharePoint, OneDrive). ITSM ticket management (Zendesk, Salesforce, ServiceNow, or similar). Remote support and troubleshooting of hardware, software, and networks. Installation, configuration, and maintenance of Windows OS and corporate applications. Diagnosis and resolution of issues in banking applications and internal software. Networking and infrastructure fundamentals (CompTIA Network+ in progress). Basic programming in C/C++.

Education

Bachelor in Culinary Arts at Dion Academy
January 1, 2018 - December 31, 2021
Bachelor in Culinary Arts at Dion Academy
January 11, 2030 - October 6, 2025
High School Diploma at Ensin o Secundario
January 11, 2030 - October 6, 2025

Qualifications

CompTIA Network+
December 1, 2023 - October 6, 2025
CompTIA Network+
January 11, 2030 - October 6, 2025
CompTIA Network+
January 11, 2030 - October 6, 2025

Industry Experience

Software & Internet, Professional Services, Healthcare, Telecommunications, Transportation & Logistics, Computers & Electronics, Financial Services