Available to hire
I am an IT professional with a versatile, results-driven mindset, blending technical, business and people skills to deliver scalable solutions. I thrive in agile, cross-functional environments where innovation meets execution, and I’m driven to create meaningful impact through smart systems and collaborative delivery.
With experience spanning business analysis, data-driven reporting, and client-facing operations, I translate complex business needs into practical technical solutions while maintaining a strong focus on user experience and QA. I enjoy turning ambiguity into clarity and delivering value through iterative development and stakeholder alignment.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Junior Business Analyst at Empyrean Solutions
May 1, 2015 - PresentPartnered with stakeholders and cross-functional teams to gather and translate business and technical requirements; produced user stories and documentation to drive agile sprint planning and execution; audited legacy data models and architected a scalable data-driven client reporting application; identified key fields and tables to support comprehensive client-facing reports; mapped interdependencies to enable seamless integration and mirroring into Microsoft Fabric; co-designed a customer-facing BI application aligning business needs with technical delivery; managed and delivered multiple features on time across two projects with agile responsiveness and high QA standards under strict deadlines; designed data visualisations and dynamic formulas in Pyramid Analytics using client KPIs to enhance data accessibility and reporting; prioritised user experience and adapted to shifting requirements without compromising quality.
Customer Service Representative at NDL Industries
September 1, 2024 - October 7, 2025Onboarded new customers, processed orders and managed accounts with a focus on satisfaction and retention; handled customer queries professionally and built strong client relationships, contributing to improved CSAT scores; extracted data from Sage and built SQL views to generate comprehensive reports, improving accuracy and reducing operational costs; restructured and automated current Rebate and Commission reports by migrating from Crystal reports to SEI using SQL Server Management Studio and SEI to improve data quality and reduce expenditure; analysed current sales rep distribution across North America and reallocated accounts to internal sales reps, boosting customer retention and repeat sales; built Pipedrive automations to streamline customer engagement workflows.
Assistant General Manager at Fitness World Canada
January 1, 2024 - October 7, 2025Achieved top 5 company sales performance for Q3 and Q4 of 2023; led a team of 8 to reach the highest selling club status for July 2023; executed targeted marketing campaigns that increased sales by 5% in Q3; delivered daily KPI reports to senior leadership, identifying performance trends and areas for improvement; coordinated retail and stock procurement to optimize inventory control; fostered a high-performance culture through coaching, goal-setting and continuous feedback.
Business Analyst at Horgan Shipping & Offshore Services Ltd.
October 1, 2022 - October 7, 2025Spearheaded IT infrastructure upgrades to support digital transformation, automating manual workflows and increasing operational efficiency; integrated new software tools such as Sage 50, Adobe Acrobat and Power BI to streamline reporting and transaction processing; managed end-to-end order and invoice processing using Microsoft Office/M365 and Sage 50, guaranteeing timely and precise completion of transactions and shipments within strict deadlines; engaged in daily administrative duties, including effective communication with key clients and suppliers such as Brittney Ferries and Sysco improving CSAT scores by 11% in under one year; coordinated order scheduling and stock procurement to consistently exceed monthly targets; demonstrated versatility by seamlessly transitioning into dynamic roles to meet evolving business demands; generated actionable reports using Excel and Power BI, presenting key insights to stakeholders to identify areas for improvement such as supply chain management
Engagement Intern - IT & Business Partnering at Ervia Business Service
September 1, 2021 - October 7, 2025Creation and completion of monthly reports utilizing Power BI and Excel; analyzed KPIs for each department and provided effective solutions for areas of improvement; coordinated company-wide events and key meetings including EBS All Hands quarterly event to over 350 employees; collaborated with cross-functional teams and key stakeholders to coordinate and execute major projects, including the development of enhanced utility infrastructure across Ireland including the Ervia carbon capture project off the Cork coast to utilise the Kinsale gas field as an offshore carbon storage site; conducted extensive internal and external research to successfully create internal documentation such as the monthly EBS newsletter, as well as other initiatives enhancing CSAT scores.
Junior Business Analyst at Empyrean Solutions
May 1, 2015 - PresentPartnered with stakeholders and cross-functional teams to gather and translate business and technical requirements. Produced user stories and documentation to drive agile sprint planning and execution. Audited legacy data models and architected a scalable structure for a data-driven client reporting application. Identified key fields and tables to support comprehensive, client-facing reports. Mapped interdependencies to enable seamless integration and mirroring into Microsoft Fabric. Co-designed a customer-facing BI application, aligning business needs with technical delivery. Managed and delivered multiple features on time across two distinct projects while maintaining agile responsiveness and high QA standards under strict deadlines. Designed and implemented tailored data visualisations and dynamic formulas in Pyramid Analytics using client KPIs to enhance data accessibility, visibility and improve overall client reporting experience. Prioritised user experience throughout developmen
Customer Service Representative at NDL Industries
September 1, 2024 - October 7, 2025Onboarded new customers, processed orders and managed accounts with a focus on satisfaction and retention. Handled customer queries professionally and built strong client relationships, contributing to improved CSAT scores. Extracted data from Sage database and built SQL views to generate comprehensive reports in SEI, improving accuracy and reducing operational costs. Restructured and automated current Rebate and Commission reports by migrating from Crystal reports to SEI using SQL Server Management Studio and SEI to improve data quality and reduce expenditure. Analyzed current sales rep distribution across North America and reassigned accounts to internal sales reps, boosting customer retention and repeat sales. Built Pipedrive automations to streamline customer engagement and retention workflows by introducing targeted customer engagement strategies.
Assistant General Manager at Fitness World Canada
January 1, 2024 - October 7, 2025Achieved top 5 company sales performance for Q3 and Q4 of 2023. Led a team of 8 to improve club sales to reach highest selling club status for July 2023. Executed targeted marketing campaigns that increased sales by 5% in Q3. Delivered daily KPI reports to senior leadership, identifying performance trends and areas for improvement. Coordinated retail and stock procurement to optimize inventory control. Fostered a high-performance culture through coaching, goal-setting and continuous feedback.
Business Analyst at Horgan Shipping & Offshore Services Ltd.
October 1, 2022 - October 7, 2025Spearheaded IT infrastructure upgrades to support digital transformation, automating manual workflows and increasing operational efficiency. Integrated new software tools such as Sage 50, Adobe Acrobat and Power BI to streamline reporting and transaction processing. Managed end-to-end order and invoice processing using Microsoft Office/M365 and Sage 50, guaranteeing timely and precise completion of transactions and shipments within strict deadlines. Engaged in daily administrative duties, including effective communication with key clients and suppliers such as Brittney Ferries and Sysco improving CSAT scores by 11% in under one year. Coordinated order scheduling and stock procurement to consistently exceed monthly performance targets. Generated actionable reports using Excel and Power BI, presenting key insights to stakeholders to identify areas for improvement such as supply chain management.
IT & Business Partnering Engagement Intern at Ervia Business Service
September 1, 2021 - October 7, 2025Creation and completion of monthly reports utilizing Power BI and Excel. Analyzed Key Performance Indicators for each department and provided effective solutions for areas of improvement. Coordinated company-wide events and key meetings including EBS All Hands quarterly event to over 350 employees. Collaborated with cross-functional teams and key stakeholders to coordinate and execute major projects, including the development of enhanced utility infrastructure across Ireland including the Ervia carbon capture project off the Cork coast to utilise the Kinsale gas field as an offshore carbon storage site. Conducted extensive internal and external research to successfully create internal documentation such as the monthly EBS newsletter, as well as other initiatives enhancing CSAT scores.
Junior Business Analyst at Empyrean Solutions
May 1, 2015 - PresentPartnered with stakeholders and cross-functional teams to translate business and technical requirements. Produced user stories and documentation to drive agile sprint planning and execution. Audited legacy data models and architected a scalable structure for a data-driven client reporting application. Identified key fields and tables to support comprehensive client-facing reports. Mapped interdependencies to enable seamless integration and mirroring into Microsoft Fabric. Co-designed a customer-facing BI application, aligning business needs with technical delivery. Managed and delivered multiple features on time across two distinct projects while maintaining agile responsiveness and high QA standards under strict deadlines. Designed and implemented tailored data visualisations and dynamic formulas in Pyramid Analytics using client KPIs to enhance data accessibility, visibility and improve overall client reporting experience. Prioritised user experience throughout development, adapting
Customer Service Representative at NDL Industries
September 1, 2024 - October 7, 2025Onboarded new customers, processed orders and managed accounts with a focus on satisfaction and retention. Handled customer queries professionally and built strong client relationships, contributing to improved CSAT scores. Extracted data from Sage database and built SQL views to generate comprehensive reports in SEI, improving accuracy and reducing operational costs. Restructured and automated current Rebate and Commission reports by migrating from Crystal reports to SEI using SQL Server Management Studio and SEI to improve data quality and reduce expenditure. Analyzed current sales rep distribution across North America and reallocated accounts to internal sales reps, boosting customer retention and repeat sales. Built Pipedrive automations to streamline customer engagement and retention workflows by introducing targeted customer engagement strategies.
Assistant General Manager at Fitness World Canada
January 1, 2024 - October 7, 2025Led a team of 8 to achieve top 5 company sales performance for Q3 and Q4 of 2023; directed targeted marketing campaigns that increased sales by 5% in Q3; delivered daily KPI reports to senior leadership; coordinated retail and stock procurement to optimize inventory control; fostered a high-performance culture through coaching, goal-setting and continuous feedback.
Business Analyst at Horgan Shipping & Offshore Services Ltd.
October 1, 2022 - October 7, 2025Spearheaded IT infrastructure upgrades to support digital transformation, automating manual workflows and increasing operational efficiency. Integrated new software tools such as Sage 50, Adobe Acrobat and Power BI to streamline reporting and transaction processing. Managed end-to-end order and invoice processing using Microsoft Office/M365 and Sage 50, guaranteeing timely and precise completion of transactions and shipments within strict deadlines. Engaged in daily administrative duties, including effective communication with key clients and suppliers such as Brittney Ferries and Sysco improving CSAT scores by 11% in under one year. Coordinated order scheduling and stock procurement to consistently exceed monthly performance targets and order processing targets. Generated actionable reports using Excel and Power BI, presenting key insights to stakeholders to identify areas for improvement such as supply chain management.
IT & Business Partnering Engagement Intern at Ervia Business Service
September 1, 2021 - October 7, 2025Creation and completion of monthly reports utilizing Power BI and Excel. Analyzed Key Performance Indicators for each department and provided effective solutions for areas of improvement. Coordinated company-wide events and key meetings including EBS All Hands quarterly event to over 350 employees. Collaborated with cross-functional teams and key stakeholders to coordinate and execute major projects, including the development of enhanced utility infrastructure across Ireland including the Ervia carbon capture project off the Cork coast to utilise the Kinsale gas field as an offshore carbon storage site. Conducted extensive internal and external research to successfully create internal documentation such as the monthly EBS newsletter, as well as other initiatives enhancing CSAT scores.
Education
BSc in Business Information Systems at University College Cork
September 1, 2018 - October 1, 2022Game Design and Development (Unity) at Michigan State University, Coursera
December 1, 2024 - February 1, 2025Bachelor of Science (BSc) in Business Information Systems at University College Cork
September 1, 2018 - October 1, 2022Unity 2020 at Michigan State University, Coursera
December 1, 2024 - February 1, 2025BSc at University College Cork, Ireland
September 1, 2018 - October 1, 2022Certificate at Michigan State University (Coursera)
December 1, 2024 - February 1, 2025Qualifications
Industry Experience
Software & Internet, Education, Professional Services, Transportation & Logistics, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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