Sam Horgan

Onboarded new customers, processed orders and managed accounts with a focus on satisfaction and retention. Handled customer queries professionally and built strong client relationships, contributing to improved CSAT scores. Extracted data from Sage database and built SQL views to generate comprehensive reports in SEI, improving accuracy and reducing operational costs. Restructured and automated current Rebate and Commission reports by migrating from Crystal reports to SEI using SQL Server Management Studio and SEI to improve data quality and reduce expenditure. Analyzed current sales rep distribution across North America and reallocated accounts to internal sales reps, boosting customer retention and repeat sales. Built Pipedrive automations to streamline customer engagement and retention workflows by introducing targeted customer engagement strategies.

Onboarded new customers, processed orders and managed accounts with a focus on satisfaction and retention. Handled customer queries professionally and built strong client relationships, contributing to improved CSAT scores. Extracted data from Sage database and built SQL views to generate comprehensive reports in SEI, improving accuracy and reducing operational costs. Restructured and automated current Rebate and Commission reports by migrating from Crystal reports to SEI using SQL Server Management Studio and SEI to improve data quality and reduce expenditure. Analyzed current sales rep distribution across North America and reassigned accounts to internal sales reps, boosting customer retention and repeat sales. Built Pipedrive automations to streamline customer engagement and retention workflows by introducing targeted customer engagement strategies.

Onboarded new customers, processed orders and managed accounts with a focus on satisfaction and retention; handled customer queries professionally and built strong client relationships, contributing to improved CSAT scores; extracted data from Sage and built SQL views to generate comprehensive reports, improving accuracy and reducing operational costs; restructured and automated current Rebate and Commission reports by migrating from Crystal reports to SEI using SQL Server Management Studio and SEI to improve data quality and reduce expenditure; analysed current sales rep distribution across North America and reallocated accounts to internal sales reps, boosting customer retention and repeat sales; built Pipedrive automations to streamline customer engagement workflows.