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I am a detail-oriented, results-driven professional with over a decade of experience in technical support, customer service, and team leadership. I excel at identifying process improvements and ensuring compliance across insurance and manufacturing environments, always focused on delivering high-quality service and seamless customer experiences. In my roles—from Samsung's Tier 2 Advanced Support to Penske and Bobcat/Doosan—I have led teams, implemented lean processes, and partnered with engineers and customers to drive efficient repairs and quality outcomes. I’m looking for a challenging role that values quality, customer satisfaction, and cross-functional collaboration.…I am a detail-oriented, results-driven professional with over a decade of experience in technical support, customer service, and team leadership. I excel at identifying process improvements and ensuring compliance across insurance and manufacturing environments, always focused on delivering high-quality service and seamless customer experiences. In my roles—from Samsung's Tier 2 Advanced Support to Penske and Bobcat/Doosan—I have led teams, implemented lean processes, and partnered with engineers and customers to drive efficient repairs and quality outcomes. I’m looking for a challenging role that values quality, customer satisfaction, and cross-functional collaboration.

Nicholas E. Hollis

Designer, Brand Designer, Product Designer, +2

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I am a detail-oriented, results-driven professional with over a decade of experience in technical support, customer service, and team leadership. I excel at identifying process improvements and ensuring compliance across insurance and manufacturing environments, always focused on delivering high-quality service and seamless customer experiences. In my roles—from Samsung's Tier 2 Advanced Support to Penske and Bobcat/Doosan—I have led teams, implemented lean processes, and partnered with engineers and customers to drive efficient repairs and quality outcomes. I’m looking for a challenging role that values quality, customer satisfaction, and cross-functional collaboration.…I am a detail-oriented, results-driven professional with over a decade of experience in technical support, customer service, and team leadership. I excel at identifying process improvements and ensuring compliance across insurance and manufacturing environments, always focused on delivering high-quality service and seamless customer experiences. In my roles—from Samsung's Tier 2 Advanced Support to Penske and Bobcat/Doosan—I have led teams, implemented lean processes, and partnered with engineers and customers to drive efficient repairs and quality outcomes. I’m looking for a challenging role that values quality, customer satisfaction, and cross-functional collaboration.

Available to hire

I am a detail-oriented, results-driven professional with over a decade of experience in technical support, customer service, and team leadership. I excel at identifying process improvements and ensuring compliance across insurance and manufacturing environments, always focused on delivering high-quality service and seamless customer experiences.

In my roles—from Samsung’s Tier 2 Advanced Support to Penske and Bobcat/Doosan—I have led teams, implemented lean processes, and partnered with engineers and customers to drive efficient repairs and quality outcomes. I’m looking for a challenging role that values quality, customer satisfaction, and cross-functional collaboration.

Skills

Leadership

Experience Level

Leadership

Expert

Work Experience

Tier 2 Advanced Support at Samsung Electronics of America

September 1, 2021 - Present

Streamlined the repair process, enhancing customer satisfaction ratings and reducing turnaround time. Managed multiple difficult engineering cases to arrive at the best resolution, assisted the engineering team with determining repair viability, and ensured compliance with company policies and warranties in a 100% remote environment.

Customer Service Manager at Abra Body and Glass

February 1, 2018 - October 7, 2025

Evaluated accident damage and provided auto body repair estimates. Maintained transparent communication with customers at all phases of the repair, coordinated with insurance companies to ensure repairs met industry standards and company policy, and advised on repair methods.

Team Lead-Injection at TASQ

July 1, 2017 - October 7, 2025

Led up to 35 associates across deployment verticals, ensuring daily targets were met and processes aligned with senior leadership. Conducted compliance audits, established SOPs to meet PCI V2 Annex B, initiated 5S and internal audit programs, and drove continuous improvement in injection operations.

Lead Body Shop Tech. at Penske Truck Repair

November 1, 2014 - October 7, 2025

Started and led the second shift, increasing shop revenue by 55% year over year. Ensured all repair work met Penske quality standards, handled major electrical and framing repairs on heavy diesel equipment, trained and evaluated staff, and prepared management reports. Led special projects for high-profile customers.

Senior Powder Coat Paint Tech. at Bobcat / Doosan

October 1, 2010 - October 7, 2025

Managed a two-person team on the powder coat line, trained staff in quality programs, maintained wash tanks for paint adhesion, and ensured mil-spec compliance on all parts to uphold quality.