Available to hire
My name is Issac Francis, and I am based in Puchong, Malaysia.
I have over five years of experience in graphic designing and video editing, with additional expertise in motion graphics. I am proficient in Adobe Illustrator, Photoshop, Premiere Pro, and After Effects. I am eager to contribute my skills, continuously learn, and add value whether working independently or as part of a team.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Tamil
Intermediate
Malay
Advanced
Work Experience
Call Center / IT - Enabled Services / BPO at Volvo Cars Malaysia / Australia
October 2, 2024 - PresentHandle complaints and enquiries from Volvo customers in Malaysia and Australia via calls and emails; troubleshooting; escalate
Customer Service Agent at Volvo Cars Malaysia / Australia
October 2, 2024 - PresentHandle complaints and inquiries; escalate to HQ or relevant teams.
Customer Service Agent at TDCX Malaysia – Volvo Cars Malaysia
October 2, 2024 - PresentCall center / IT-enabled services / BPO; handle complaints and inquiries from Volvo customers in Malaysia via calls and emails.
Call Center / IT-Enabled Services / BPO Agent at Volvo Car Malaysia (via BPO)
October 1, 2024 - PresentHandled complaints and inquiries from Volvo customers in Malaysia via calls and emails; basic troubleshooting; escalated to HQ as needed.
Customer Service Agent at Volvo Cars Malaysia
October 1, 2024 - PresentHandle complaints and inquiries from Volvo customers in Malaysia via calls and emails; basic troubleshooting and escalation when needed
Customer Service Agent at Mercedes-Benz Australia / NZ
July 2, 2024 - October 8, 2025Handled complaints and inquiries from Mercedes-Benz customers in Australia via calls and emails.
Customer Service Agent at Conduent Business Services Malaysia – Mercedes-Benz / NZ
July 2, 2024 - October 8, 2025Handle complaints and inquiries from Mercedes-Benz customers in Australia via calls and emails. Basic troubleshooting over calls, and escalation of complaints to head office
Customer Service Agent at Conduent Business Services Malaysia
July 1, 2024 - October 8, 2025Handled complaints and inquiries for Mercedes-Benz customers in Australia via calls and emails; basic troubleshooting and issue escalation.
Video Editor at Mojo Projects
February 2, 2023 - October 8, 2025Digital media editing; project-based work for Village Pongal.
Video Editor at MOJO PROJECTS (PROJECT BASIS) – Village Pongal
February 1, 2023 - October 8, 2025Digital Media Editing; Video Editor
Video Editor at Village Pongal
December 2, 2022 - February 2, 2023Digital Media Editing
Call Center / IT - Enabled Services / BPO at Mercedes-Benz Malaysia / Australia & NZ
August 2, 2022 - July 2, 2024Handle complaints and enquiries from Mercedes-Benz customers in Australia via calls and emails; basic troubleshooting; escalate to head office in Australia
Customer Service Agent at Mercedes-Benz Malaysia / Australia
August 2, 2022 - July 2, 2024Handle complaints and inquiries from Mercedes-Benz customers in Australia via calls and emails; basic troubleshooting.
Customer Service Agent at Mercedes-Benz Malaysia / Mercedes-Benz Australia NZ
August 1, 2022 - July 1, 2024Handled complaints and enquiries from Mercedes-Benz customers in Australia via calls and emails; escalated to head office as needed.
Video Editor at Mojo Projects
August 1, 2022 - October 8, 2025Digital media editing for Mojo Projects (project-based).
Creative Consultant - Creative Department Intern at Cineframe Productions
February 2, 2022 - October 8, 2025Creative department internship supporting design and production tasks.
Creative Department Intern at Cineframe Productions
February 1, 2022 - October 8, 2025Creative contractor; supported creative department activities, assets creation and editing.
Creative Department Intern at Cineframe Productions
February 1, 2022 - October 8, 2025Creative Consultant; Creative Department Intern
Video Editor at MOJO PROJECTS (PROJECT BASIS) - RAPPORT KALAM
December 2, 2021 - August 2, 2022Digital Media Editing
Video Editor at MOJO PROJECTS
December 2, 2021 - August 2, 2022Digital Media Editing; video editor on project basis.
Creative Department Intern / Freelance Graphic Designer / Video Editor at Creative Department / MOJO PROJECTS
December 1, 2021 - February 1, 2022Creative consultant; freelance graphic designer and video editor for banners, websites, name cards, letterheads, and related media assets.
Creative Consultant (Creative Department Intern)
December 1, 2021 - February 2, 2022Creative Department internship / consultant role.
Freelance Graphic Designer and Video Editor
January 1, 2020 - PresentFreelance work in graphic design and video editing.
Graphic Designer (Freelance) at MOJO PROJECTS
January 1, 2020 - PresentGraphic design work including banners, Wix websites, name cards, letterheads, posters, and other branding materials.
Graphic Designer at Freelance
January 1, 2020 - PresentGraphic Designing (banners, websites (Wix), name cards, letterheads, etc).
Freelance Graphic Designer and Video Editor at Freelance
January 1, 2020 - PresentGraphic design and video editing for banners, websites (WIX), business cards, letterheads and other marketing collateral.
Graphic Designer / Video Editor - Freelance at Self-Employed / Freelance
January 1, 2020 - PresentFreelance graphic design and video editing work; produced logos, banners, posters, and videos for clients.
Graphic Designer and Video Editor at Freelance
January 1, 2020 - PresentGraphic Designing (Banners, Websites (WIX), Name Cards, Letterheads, etc); Video editing
Customer Service / Call Center Agent at Singapore Airlines (BPO project)
May 2, 2019 - October 8, 2025Handled customer inquiries via calls, emails and chats; basic troubleshooting and issue resolution.
Call Center / IT-Enabled Services / BPO Agent at Singapore Airlines (IBM Regional Call Center)
May 1, 2019 - October 8, 2025Handled complaints and inquiries, and resolved basic technical issues over calls, emails and chats.
Customer Service / BPO Agent at IBM Global Services
May 1, 2019 - October 8, 2025Handled complaints, inquiries and technical issues with IBM software and hardware; basic troubleshooting via calls, emails and chats for Singapore Airlines
Call Center / IT - Enabled Services / BPO Customer Service
May 1, 2018 - May 1, 2019Handled basic troubleshooting over calls, emails and chats; involved with IBM software/hardware context for customer support (Singapore Airlines related).
Call Center Agent at Call Center / IT-Enabled Services / BPO
May 1, 2018 - May 1, 2019Handled complaints, inquiries and basic troubleshooting over calls, emails and chats using IBM software and hardware; involved with Singapore Airlines-related support.
IT Desk-side Support Intern at IBM Regional Call Centre
April 2, 2018 - October 8, 2025Provided IT desk-side support and basic troubleshooting; assisted with IT ticket resolution.
IT Desk Side Support Intern at IBM Regional Call Center / IT Enabled Services
April 1, 2018 - October 8, 2025Assisted IT desk-side support, set up user accounts, and performed basic troubleshooting for end users.
IT Desk Side Support Intern
April 1, 2018 - October 8, 2025Internship performing IT desk-side support tasks in IT-Enabled Services
Data Entry Personnel at Accounting / Audit / Tax Services
September 1, 2016 - October 8, 2025Fresh / Entry level data entry; supported administrative tasks.
Data Entry Personnel at Call Center / IT-Enabled Services / BPO
September 1, 2016 - October 8, 2025Fresh / entry-level data entry in a call center/BPO environment.
Call Center / IT-Enabled Services / BPO
September 1, 2016 - October 8, 2025Handled customer service tasks; Call Center / IT-Enabled Services / BPO
Customer Service at Call Center / IT-Enabled Services / BPO
June 1, 2016 - September 1, 2016Customer service role in a call center environment.
Data Entry Personnel (Fresh / Entry Level) at Accounting / Audit / Tax Services
June 2, 2015 - October 8, 2025Fresh / entry-level data entry within accounting/audit/tax services.
Data Entry Personnel at Accounting / Audit / Tax Services
June 1, 2015 - October 8, 2025Fresh / Entry level data entry duties; maintained client records and data accuracy.
Data Entry Personnel
June 1, 2015 - October 8, 2025Data entry in Accounting/Audit/Tax Services, Fresh/Entry Level
Education
Diploma in Information Technology at University of Kuala Lumpur
January 1, 2018 - January 1, 2018Bachelor of Arts (Hons) in Animation at Lim Kok Wing University of Creative Technology
January 1, 2022 - January 1, 2022Diploma in Information Technology at University of Kuala Lumpur
January 11, 2030 - January 1, 2018Bachelor of Arts (Hons) in Animation at Lim Kok Wing University of Creative Technology
January 11, 2030 - January 1, 2022Diploma in Information Technology at Limkokwing University of Creative Technology
January 1, 2018 - January 1, 2018Bachelor of Arts (Hons) in Animation at Limkokwing University of Creative Technology
January 11, 2030 - January 1, 2022Diploma in Information Technology at University of Kuala Lumpur
January 11, 2030 - January 1, 2018Bachelor of Arts (Hons) in Animation at Lim Kok Wing University of Creative Technology
January 11, 2030 - January 1, 2022Diploma in Information Technology at Lim Kok Wing University of Creative Technology
January 1, 2018 - April 1, 2018Bachelor of Arts (Hons) in Animation at Lim Kok Wing University of Creative Technology
January 11, 2030 - January 1, 2022Diploma in Information Technology at University of Kuala Lumpur
January 11, 2030 - January 1, 2018Bachelor of Arts (Hons) in Animation at Lim Kok Wing University of Creative Technology
January 11, 2030 - January 1, 2022Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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