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I’m a reliable and industrious professional with broad experience across sales, telephone outreach and administrative roles. I excel at building rapport, meeting targets and adapting quickly to new environments, and I’m seeking a challenging position that will broaden my experience, expand my knowledge and support my personal and professional growth. I have strong interpersonal skills, a driven, outgoing and adaptable personality, and I learn quickly. I’m comfortable working flexible hours and can start as soon as possible.…I’m a reliable and industrious professional with broad experience across sales, telephone outreach and administrative roles. I excel at building rapport, meeting targets and adapting quickly to new environments, and I’m seeking a challenging position that will broaden my experience, expand my knowledge and support my personal and professional growth. I have strong interpersonal skills, a driven, outgoing and adaptable personality, and I learn quickly. I’m comfortable working flexible hours and can start as soon as possible.

Courteney Modeste-Falconer

Actress, Presenter, Voiceover Artist, +2

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I’m a reliable and industrious professional with broad experience across sales, telephone outreach and administrative roles. I excel at building rapport, meeting targets and adapting quickly to new environments, and I’m seeking a challenging position that will broaden my experience, expand my knowledge and support my personal and professional growth. I have strong interpersonal skills, a driven, outgoing and adaptable personality, and I learn quickly. I’m comfortable working flexible hours and can start as soon as possible.…I’m a reliable and industrious professional with broad experience across sales, telephone outreach and administrative roles. I excel at building rapport, meeting targets and adapting quickly to new environments, and I’m seeking a challenging position that will broaden my experience, expand my knowledge and support my personal and professional growth. I have strong interpersonal skills, a driven, outgoing and adaptable personality, and I learn quickly. I’m comfortable working flexible hours and can start as soon as possible.

Available to hire

I’m a reliable and industrious professional with broad experience across sales, telephone outreach and administrative roles. I excel at building rapport, meeting targets and adapting quickly to new environments, and I’m seeking a challenging position that will broaden my experience, expand my knowledge and support my personal and professional growth.

I have strong interpersonal skills, a driven, outgoing and adaptable personality, and I learn quickly. I’m comfortable working flexible hours and can start as soon as possible.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Audacity

Expert

Language

English

Fluent

Work Experience

Market Research Telephone Interviewer at IPSOS

January 1, 2025 - October 8, 2025

Made outbound calls to consumers to conduct surveys on topics such as media, government and spending habits. Often exceeded strike rates and quality assurance targets, earning bonus pay. Built rapport with a wide variety of people over the phone and used this to drive results.

Service and Sales Executive at Interact CC

March 1, 2024 - October 8, 2025

Handled inbound cancellation requests and retained customers by offering deals and reiterating subscription benefits. Chased up missing payments and updated payment details, while handling general queries. Managed high call volumes, exceeded targets and helped retain many customers, including converting new subscriptions.

Business Development Manager at EPP GROUP

June 1, 2023 - October 8, 2025

Placed apprentices into roles by analyzing candidate locations and skills, then contacting companies to pitch candidates, arrange interviews and trials, and finalize placements. Met and often exceeded a monthly placement target of four candidates and conducted face-to-face meetings to promote services.

Trainee Recruitment Consultant at Linnk Group Limited

August 1, 2022 - October 8, 2025

Trained on 360 recruiting. Duties included cold calling candidates to learn about sectors, roles and hiring managers; contacting managers to discuss needs; arranging meetings and shortlisting candidates for interviews. Regularly met and exceeded weekly targets.

MNI Protocol Customs and Trade Advisor at HGS UK

June 1, 2022 - October 8, 2025

Worked on HMRC Trader Support Service to support traders with queries following Brexit NI Protocol changes. Assisted with registration, document completion and general inquiries. Received intensive training and regularly supplied team support; ranked as a High Achiever.

Outbound Call Agent at Interact CC

November 1, 2020 - October 8, 2025

Worked on behalf of Public Health England and the NHS for the Coronavirus Test and Trace programme, advising confirmed contacts on necessary actions. Developed emotive language and empathy to handle sensitive situations; operations were remote with regular training and monitoring.

Client Care Advisor (Christmas Temporary) at Tiffany & Co

January 1, 2020 - October 8, 2025

Gained experience using in-house CRM systems. Met sales targets by assisting customers over the phone and driving purchases. Maintained a high volume of contacts per day, resolved queries efficiently and liaised with couriers and distribution centers to track orders in a fast-paced festive period.

Underwriting Assistant at One Savings Bank

August 1, 2019 - October 8, 2025

Gained knowledge of mortgage terms and lending criteria, FCA/FSCS/FOS policies and risk mitigation. Processed applications with high attention to detail and deadlines; conducted speak-with calls with applicants and brokers, and liaised with solicitors to resolve legal queries.