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I am a customer-service expert with 8 years of hospitality and travel experience, currently transitioning into digital marketing. I thrive on turning challenges into opportunities and building lasting relationships with guests and clients. I excel in fast-paced, high-pressure environments, staying calm under pressure while delivering solutions that boost satisfaction and loyalty. I bring a user-centric perspective to marketing strategy, combining strong problem-solving, cross-functional teamwork, and a passion for content that engages audiences and drives results. I’m excited to continue growing in digital marketing and content leadership while leveraging my service background to enhance customer relationships and brand value.…I am a customer-service expert with 8 years of hospitality and travel experience, currently transitioning into digital marketing. I thrive on turning challenges into opportunities and building lasting relationships with guests and clients. I excel in fast-paced, high-pressure environments, staying calm under pressure while delivering solutions that boost satisfaction and loyalty. I bring a user-centric perspective to marketing strategy, combining strong problem-solving, cross-functional teamwork, and a passion for content that engages audiences and drives results. I’m excited to continue growing in digital marketing and content leadership while leveraging my service background to enhance customer relationships and brand value.

Manuela Otero Gallego

Social Media Manager, Content Creator, Content Designer, +5

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I am a customer-service expert with 8 years of hospitality and travel experience, currently transitioning into digital marketing. I thrive on turning challenges into opportunities and building lasting relationships with guests and clients. I excel in fast-paced, high-pressure environments, staying calm under pressure while delivering solutions that boost satisfaction and loyalty. I bring a user-centric perspective to marketing strategy, combining strong problem-solving, cross-functional teamwork, and a passion for content that engages audiences and drives results. I’m excited to continue growing in digital marketing and content leadership while leveraging my service background to enhance customer relationships and brand value.…I am a customer-service expert with 8 years of hospitality and travel experience, currently transitioning into digital marketing. I thrive on turning challenges into opportunities and building lasting relationships with guests and clients. I excel in fast-paced, high-pressure environments, staying calm under pressure while delivering solutions that boost satisfaction and loyalty. I bring a user-centric perspective to marketing strategy, combining strong problem-solving, cross-functional teamwork, and a passion for content that engages audiences and drives results. I’m excited to continue growing in digital marketing and content leadership while leveraging my service background to enhance customer relationships and brand value.

Available to hire

I am a customer-service expert with 8 years of hospitality and travel experience, currently transitioning into digital marketing. I thrive on turning challenges into opportunities and building lasting relationships with guests and clients. I excel in fast-paced, high-pressure environments, staying calm under pressure while delivering solutions that boost satisfaction and loyalty.

I bring a user-centric perspective to marketing strategy, combining strong problem-solving, cross-functional teamwork, and a passion for content that engages audiences and drives results. I’m excited to continue growing in digital marketing and content leadership while leveraging my service background to enhance customer relationships and brand value.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Advanced

Spanish; Castilian

Fluent

Work Experience

Guest Experience / Customer Service Specialist at Latam Airlines

January 1, 2023 - October 9, 2025

Enhanced the guest experience by providing exceptional customer service and promptly responding to inquiries. Built solid relationships with local businesses to promote hospitality and increase bookings. Resolved guest complaints professionally, contributing to high levels of customer satisfaction and loyalty.

Guest Services / Reception at Hostel City Centre

January 1, 2025 - October 9, 2025

Enhanced guest experience through exceptional customer service and proactive inquiries handling. Built solid relationships with local businesses to promote the hostel and increase bookings. Managed guest issues calmly and efficiently.

Guest Experience Specialist at LATAM Airlines

January 1, 2018 - January 1, 2023

Enhanced the guest experience by delivering exceptional customer service and promptly addressing inquiries, contributing to high levels of customer satisfaction and loyalty.

Hostel Receptionist at Hostel Bruxelles City Centre

January 1, 2023 - January 1, 2025

Delivered welcoming guest service, responded to inquiries promptly, and cultivated relationships with local businesses to promote the hostel and increase bookings.

Guest Experience / Customer Service Specialist at LATAM Airlines

January 1, 2018 - December 31, 2023

Enhanced the guest experience by providing exceptional customer service and prompt responses to inquiries. Built relationships with local businesses to promote services and increase bookings. Resolved guest issues professionally, resulting in high customer satisfaction and loyalty.

Guest Services / Reception at Hostel Brussels City Centre

January 1, 2023 - December 31, 2025

Managed guest inquiries, check-ins/check-outs, and daily operations following established protocols. Maintained calm, friendly service to support guest satisfaction and repeat bookings in a fast-paced hostel environment.