Manuela Otero Gallego
I am a customer-service expert with 8 years of hospitality and travel experience, currently transitioning into digital marketing.
About
I am a customer-service expert with 8 years of hospitality and travel experience, currently transitioning into digital marketing. I thrive on turning challenges into opportunities and building lasting relationships with guests and clients. I excel in fast-paced, high-pressure environments, staying calm under pressure while delivering solutions that boost satisfaction and loyalty.
I bring a user-centric perspective to marketing strategy, combining strong problem-solving, cross-functional teamwork, and a passion for content that engages audiences and drives results. I’m excited to continue growing in digital marketing and content leadership while leveraging my service background to enhance customer relationships and brand value.
- 7 years' experience
- Joined October 2025
Skills· 12
Languages
- EnglishFluent
- FrenchAdvanced
- Spanish; CastilianFluent
Industry experience
- Travel & Hospitality
- Media & Entertainment
- Education
- Professional Services
- Retail
- Other
Work experience· 6 roles
Enhanced guest experience through exceptional customer service and proactive inquiries handling. Built solid relationships with local businesses to promote the hostel and increase bookings. Managed guest issues calmly and efficiently.
Managed guest inquiries, check-ins/check-outs, and daily operations following established protocols. Maintained calm, friendly service to support guest satisfaction and repeat bookings in a fast-paced hostel environment.
Delivered welcoming guest service, responded to inquiries promptly, and cultivated relationships with local businesses to promote the hostel and increase bookings.
Education· 9
Certifications and awards· 8
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