Kalkidan Bekele

Coordinated complex, end-to-end global travel arrangements (flights, hotels, transportation, visas) for a multinational workforce. Advised on travel policies, visa requirements, and immigration laws across EMEA, US and APAC. Delivered VIP travel services and relocation support for high-profile clients, ensuring exceptional service, proactive problem-solving, and meticulous attention to detail. Built strong relationships with clients and suppliers, improved processes for cost efficiency and operational effectiveness, and supported field agents with guidance to sustain efficient operations.

Customer Service / Operations Manager (Sales and Marketing) at CWT Warsaw

Engaged with clients to understand travel needs and preferences. Provided end-to-end guidance and support to employees through the visa application process. Resolved escalated travel-related issues promptly and maintained up-to-date knowledge of visa requirements and immigration laws across multiple countries. Maintained detailed records of travel arrangements and expenses; assisted clients with personalized travel planning based on needs and preferences.

Customer Service / Operations Manager (Sales and Marketing) at CWT/Warsaw

Engaged with clients to understand their travel needs and preferences; provided end-to-end guidance to staff; maintained traveler data and ensured policy compliance. Supported operations across EM, US, APAC regions with knowledge of visa requirements and immigration laws. Scheduled meetings and events, coordinated communications between departments, and built strong relationships with merchants and customers to improve service delivery.

Travel Agent at Green Land Travel

Handled ticketing, coordinated travel arrangements, and provided customer service for Ethiopian travel clients. Built and maintained relationships with merchants and customers via calls and emails for follow-up and service.