Abdulrahman Hameed Glasgow

Developed and deployed a production-ready LLM-powered RAG-based AI support agent, reducing response time from 24 hours to under 2 minutes. Collected, filtered, and cleaned business data to build a structured knowledge base to improve contextual relevance. Evaluated system performance using intent recognition and slot-filling metrics, and monitored transcripts to identify hallucinations and optimize agent behavior. Iteratively improved the system through prompt engineering, fallback handling, and retrieval improvements.

Founded and led an AI automation agency delivering production-grade LLM-based automation solutions across industries. Conducted discovery sessions to assess AI maturity, defined client needs, and prioritized high-impact solutions. Translated complex AI concepts into actionable business strategies. Designed AI adoption roadmaps and scalable system architectures tailored to business needs. Acted as the main technical advisor bridging non-technical stakeholders and technical implementation teams. Collaborated with a small team to design, develop, and deploy AI solutions.

Founded and led an AI automation agency delivering production-grade LM-based automation solutions across industries. Drove end-to-end product strategy, client discovery, and delivery of AI-powered automation.