Available to hire
I’m a Test Manager with over 15 years of hands-on experience leading and delivering testing across Microsoft Dynamics 365 CRM, Power Platform and enterprise ERP systems, including D365 Finance & Operations. I specialise in taking complex programmes from uncertainty to controlled, confident release through practical test leadership and strong stakeholder engagement. My background spans CRM, ERP and integrated digital platforms, covering Sales, Customer Service, Case Management, Marketing, Field Service, web portals and downstream systems.
I have extensive experience testing Power Apps, Dataverse, Power Automate and Power Pages, alongside integrations with external web portals, APIs, identity and access management (SSO) and third-party services. Experienced in testing complex, lifecycle-driven systems and rapidly adapting to domain-specific workflows, including finance and transaction-based platforms. I am a delivery-focused, hands-on Test Manager who can lead as Test Lead or QA as needed, blending manual testing discipline with selective automation to improve regression confidence without losing real-world coverage. I have led both onshore and offshore QA teams and worked effectively across Agile, Waterfall and hybrid delivery environments. I am known for calm ownership, clarity under pressure and stakeholder management, pragmatic decision making and stabilising delivery with senior stakeholders across large-scale public and private sector programmes.
Skills
Language
English
Fluent
Work Experience
Test Lead at Educational Solutions / DEZOBUK (University UK Client)
October 1, 2023 - PresentPrimary Test Analyst for a project transforming student management systems using Salesforce Platform components. Responsibilities included creating comprehensive test plans and strategies, authoring 5,000+ detailed test scripts for Salesforce-based systems (Education Cloud, Student Success Hub, LMS integrations), executing 5,000+ tests, and logging defects to reduce post-deployment issues. Coordinated with 15+ stakeholders to define acceptance criteria and led 3 UAT cycles with 30 end-users.
D365 Test Lead at University of Central Lancashire (UCLan)
September 30, 2023 - October 9, 2025Led testing for the D365 Dynamics CRM implementation, Power Apps, Student Portal, and LMS integration with Banner and UCAS Application, including SharePoint and other portals. Improved testing governance and visibility by configuring Azure DevOps boards, coordinating SIT/UAT, and driving integration testing across multiple vendors.
Lead Quality Assurance Engineer at Signode
July 31, 2022 - October 9, 2025Tested AX ERP 2012, D365 F&O, IAM Security Testing (including SSO), Workday, and Power BI implementations. Built and led a testing team, introduced robust testing strategies for global rollouts, and significantly improved deployment efficiency and defect prevention through comprehensive OAT coordination and automation initiatives.
Test Lead/Manager at Lookers PLC
October 31, 2017 - October 9, 2025Led testing for Microsoft Dynamics 365 CRM on Azure Cloud integrated with Fastrack Automotive, data management, and IAM with SSO. Developed test strategies and master test plans, delivered extensive B2C website and CMS testing with a strong UX focus, and managed cross-functional testing teams and offshore resources.
Test Analyst at Bodycote
October 31, 2015 - October 9, 2025Tested Microsoft Dynamics AX 2012 R2 global rollout and Exchange 2013 migration across Europe, Asia, and the Americas. Co-authored test strategy and master test plan, coordinated UAT across regions, and led test documentation, environment validation, and defect management.
Test Lead at DEZOBUK / Educational Solutions, London, UK
October 1, 2023 - PresentEntrusted as the primary Test Analyst on a transformative project to modernize student management systems using Salesforce Platform components. Key responsibilities included creating and executing comprehensive test plans and strategies with Business Analysts, eliminating requirement gaps, and driving testing efficiency. Authored 5000+ detailed test scripts for Education Cloud modules, Student Success Hub, and LMS integrations, achieving 100% coverage. Executed 5000+ tests, logged defects, and reduced post-deployment issues by 95%. Defined end-to-end test journeys, mapped user interactions and processes, and prepared 3 UAT cycles with feedback from 30 end-users, enhancing usability. Maintained stakeholder communication (15+ business stakeholders) to ensure transparency and progress. Achievements included commendations for translating complex business requirements into effective testing strategies and significantly improving testing efficiency.
D365 Test Lead at University of Central Lancashire (UCLan)
September 30, 2023 - October 9, 2025Led testing for CRM D365 Dynamics, Power Apps, Student Portal, and LMS integration with UCAS Application integration with Banner; also involved SharePoint and related portals. Tools used included DevOps (Azure Cloud), ServiceNow, Playwright, and Oracle Developer. Methodologies: Agile & Waterfall. Achievements include getting a lagging project back on track within two weeks by addressing gaps in testing, improving DevOps visibility, and elevating the quality of user stories, code, and testing processes. Delivered enhanced test scope and master test planning, contributing to more reliable deliveries and better stakeholder confidence.
Lead Quality Assurance Engineer at Signode
July 1, 2022 - October 9, 2025Implemented robust testing strategies for AX ERP 2012, D365 Finance & Operations (FO), IAM Security Testing (including SSO), Workday, and Power BI across global deployments. Led the QA team, coordinated OAT (Operational Acceptance Testing), and managed integration testing and data migration activities. Achievements included reducing requirement-level change requests by 90% through early validation, increasing testing efficiency by 100%, receiving recognition for IT recovery coordination, and delivering high-quality results on time and within budget.
Test Lead/Manager at Lookers PLC
October 1, 2017 - October 9, 2025Led testing for Microsoft Dynamics 365 CRM on Azure Cloud integrated with Fastrack Automotive, Data Management (MDM), BizTalk, CRM Façade, HPI Services, Stock Search Web Application, and IAM (SSO). Responsibilities included authoring comprehensive test strategies and master test plans, performing B2C website and CMS testing with a UX focus, and coordinating UAT with multiple stakeholders. Implemented automated regression testing using Selenium/WebDriver and contributed to improved test coverage and defect prevention.
Test Analyst at Bodycote
October 1, 2015 - October 9, 2025T ested Microsoft Dynamics AX 2012 R2 Global Rollout and Exchange 2013 Migration for Europe, Asia, and America. Co-authored comprehensive test strategy and master test plan, prepared detailed test cases, and managed UAT across multiple regions. Led OAT coordination and test scenario execution with technical teams, ensuring 100% coverage of expected and unexpected behaviours. Conducted data migration testing using TOAD and SQL validation, and contributed to testing policy development and disaster recovery planning.
Test Manager at Murab Limited - Educational Solutions
October 1, 2023 - PresentLed end-to-end test delivery for a large-scale digital transformation programme supporting student lifecycle management across CRM, web portals and enterprise platforms. Defined test strategy, planned and executed SIT, regression and UAT across multiple integrated systems, ensuring production readiness and stakeholder confidence prior to release. Validated multi-step workflows, data creation, cross-system reconciliation, role-based access controls, and data flows between CRM, LMS platforms, SharePoint and IAM/SSO. Acted as primary QA contact, mentored onshore/offshore resources and provided clear status reporting and risk assessments to programme leadership.
D365 Test Lead at University of Central Lancashire (UCLan)
August 1, 2022 - September 1, 2023Led end-to-end testing for Dynamics 365 CRM and Power Platform programme supporting student recruitment, admissions and engagement services. Coordinated integrations with UCAS, Banner, SharePoint and LMS; defined and owned test strategy, plans and scope across SIT, UAT and regression; implemented governance improvements and enhanced Azure DevOps board structure. Managed defects end-to-end and liaised with Product Owners, BAs, developers and vendors to ensure timely resolution and release readiness.
Test Manager at SIGNODE – Global Manufacturing Enterprise
April 1, 2019 - July 1, 2022Led end-to-end test delivery for large-scale D365 F&O and AX deployments across Europe, the Americas and Asia. Defined master test plans, led hands-on testing across ERP and related platforms (Workday, Power BI, IAM/SSO integrations), coordinated OAT and service readiness, and validated end-to-end financial and transactional processes. Managed data validation and reconciliation via SQL, overseen defect triage through Azure DevOps, and mentored distributed QA teams across onshore and offshore locations.
Test Manager (Hands-On) at DEZOBUK, UK
October 1, 2017 - March 1, 2019Hands-on Test Manager delivering QA across multiple Microsoft Dynamics 365 CRM and enterprise system implementations for public and private sector clients. Led end-to-end test activities, owned test strategy and execution across CRM, ERP and cloud platforms; performed manual testing of CRM workflows, data migration, security roles and integrations with web portals, SAP, IAM (SSO) and third‑party services. Coordinated UAT, established quality gates and entry/exit criteria, and aligned testing with delivery milestones.
Test Lead / Test Manager at Lookers PLC, UK
October 1, 2015 - October 1, 2017Test Lead / Test Manager for a large Dynamics 365 CRM platform hosted on Azure, supporting core automotive retail operations. Led end-to-end testing across CRM configuration, integrations with BizTalk and external APIs, data migrations and customer-facing web portals. Delivered hands-on testing leadership with targeted Selenium automation to strengthen regression coverage, managed defect triage and release readiness across multiple workstreams.
Education
MSc in Data Science and Artificial Intelligence at University of Hull, UK
January 11, 2030 - October 9, 2025MSc in Business Information Systems at University of Bolton, UK
January 11, 2030 - October 9, 2025BSc (Hons) in Computer Science at University of Hertfordshire, UK
January 11, 2030 - October 9, 2025MSc in Data Science and Artificial Intelligence at University of Hull
January 11, 2030 - October 9, 2025MSc in Business Information Systems at University of Bolton
January 11, 2030 - October 9, 2025BSc (Hons) in Computer Science at University of Hertfordshire
January 11, 2030 - October 9, 2025PhD at Manchester Metropolitan University
January 11, 2030 - April 24, 2026MSc Data Science & Artificial Intelligence at University of Hull
January 11, 2030 - April 24, 2026MSc Business Information Systems at University of Bolton
January 11, 2030 - April 24, 2026MBA Business Administration at University of Northampton
January 11, 2030 - April 24, 2026BSc (Hons) Computer Science at University of Hertfordshire
January 11, 2030 - April 24, 2026LLB (Hons) Law at University of Essex
January 11, 2030 - April 24, 2026Qualifications
ISEB/ISTQB Certified Software Testing Foundation
January 11, 2030 - October 9, 2025EDI Project Management
January 11, 2030 - October 9, 2025ISEB/ISTQB Certified Software Testing Foundation
January 11, 2030 - October 9, 2025EDI Project Management
January 11, 2030 - October 9, 2025Chartered Management Institute Membership
January 11, 2030 - October 9, 2025British Computer Society Membership
January 11, 2030 - October 9, 2025ISEB / ISTQB Certified Software Testing – Foundation Level
January 11, 2030 - April 24, 2026EDI Project Management Certification
January 11, 2030 - April 24, 2026Industry Experience
Education, Government, Professional Services, Software & Internet, Other, Manufacturing, Retail
Skills
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