Available to hire
Hi, I’m Millie Rolfe, a 25-year-old based in Cheltenham who loves learning new skills and trying different tasks in varied workplace environments. I’m eager to branch out and grow by taking on hands-on challenges across creative and customer-facing roles.
I’m creative, enthusiastic and cooperative, with a positive attitude and a track record of delivering good service while exploring new media projects, from photography and videography to streaming content.
Skills
Experience Level
Expert
Intermediate
Language
English
Fluent
Work Experience
Photo Booth Assistant at Mad Hat Photo Booth
June 1, 2025 - PresentI set up our photo booths for events, interact with guests and provide entertainment alongside customer service, with a focus on weddings.
Streamer/Content Creator at Twitch/Youtube
April 1, 2020 - PresentI create content on Twitch and YouTube, market across platforms including X, Instagram and YouTube, and study algorithms for peak viewership and engagement. This has been a creative outlet alongside my day job.
Customer Service Specialist at FibreNest
July 1, 2025 - October 10, 2025I developed strong office-based customer service skills, handled complaints and tickets, drafted deadlock letters, suggested management improvements, and maintained a positive attitude.
Team Leader at CEX
May 1, 2024 - October 10, 2025Started as a Sales Assistant providing excellent customer service and tech advice; promoted to Supervisor, managed coworkers, basic HR tasks, training and store operations to keep the team productive and happy.
Sales Colleague/Shoplive at Currys PC World
December 1, 2021 - October 10, 2025Advised customers on suitable products, assessed their needs, and provided technical guidance on gaming and video editing specifications.
Customer Service Assistant at The School Photography Company Ltd
September 1, 2019 - October 10, 2025Guided customers through the website, helped track and place orders, and liaised with schools for required data; managed shoots and handle orders.
Photographer and Videographer at Emma Collins Photography
September 1, 2019 - October 10, 2025Produced wedding videos and photos, working independently and in studio; contributed to launching the videography side of the business.
Supervisor at Greggs
March 1, 2019 - October 10, 2025Provided hands-on customer service, led a diverse team and built confidence to support store operations.
Kitchen Porter at Pickled Ploughman Pub
March 1, 2016 - October 10, 2025Ensured kitchen cleanliness and food service readiness; assisted with food prep and served starters/desserts.
Photo Booth Assistant at Mad Hat Photo Booth
June 1, 2025 - PresentSet up photo booths for events (primarily weddings); interact with guests; provide entertainment alongside customer service.
Streamer/Content Creator at Twitch/Youtube
April 1, 2020 - PresentCreated content for Twitch and YouTube; marketed across platforms including X, Instagram and YouTube; researched algorithms for peak viewership and engagement; pursued a creative outlet alongside day-to-day work.
Customer Service Specialist at FibreNest
July 1, 2025 - October 10, 2025Handled complaints and tickets, produced deadlock letters, and contributed ideas to management to improve customer service and overall business; maintained a positive attitude.
Team Leader CEX at CEX
May 1, 2024 - October 10, 2025Started as Sales Assistant delivering excellent customer service; promoted to Supervisor (April 2023); managed coworkers and behind-the-scenes store operations; conducted basic HR tasks and trained staff; handled administrative duties such as stock checks, quality control, staff issues/praise, ordering, stock transfers, and ensuring fortnightly Commerciality reports.
Sales Colleague/Shoplive Currys PC World at Currys PC World
December 1, 2021 - October 10, 2025Advised customers on products; provided technical advice for gaming or video editing; explained specs to help customers make informed purchases.
Customer Service Assistant at The School Photography Company Ltd
September 1, 2019 - October 10, 2025Guided customers through the website, helped track and place orders, and contacted schools regarding required data for bookings; managed orders and customer service files.
Photographer and Videographer at Emma Collins Photography
September 1, 2019 - October 10, 2025Produced wedding videos; filmed and edited content; worked independently in a studio and helped with other shoots; helped kick-start the videography side of the business.
Supervisor at Greggs
March 1, 2019 - October 10, 2025Provided hands-on customer service and ensured customer satisfaction; supervised staff and collaborated with a diverse team; boosted self-confidence and developed store operations.
Kitchen Porter at Pickled Ploughman Pub
March 1, 2016 - October 10, 2025Ensured kitchen cleanliness and hygiene; washed utensils and plates; assisted the chef with food preparation and served starters/desserts.
Education
Certificate in Digital Marketing at Gloucestershire College
January 1, 2024 - March 31, 2024Music Business (Certificate of higher education) at University of Gloucestershire
September 1, 2019 - June 1, 2022Technology (Diploma in Creative Media) at Banbury and Bicester College
September 1, 2016 - July 1, 2018English Language (GCSE) at The Warriner School
September 1, 2011 - May 1, 2016Certificate in Digital Marketing at Gloucestershire College
January 1, 2024 - March 1, 2024Music Business (Certificate of Higher Education) at University of Gloucestershire
September 1, 2019 - June 1, 2022Diploma in Creative Media at Banbury and Bicester College
September 1, 2016 - July 1, 2018English Language (GCSE) at The Warriner School
September 1, 2011 - May 1, 2016Qualifications
Digital Media Production (BTEC)
January 11, 2030 - October 10, 2025Driving Licence
July 1, 2024 - October 10, 2025Digital Media Production (BTEC)
January 11, 2030 - October 10, 2025Driving Licence
July 1, 2024 - October 10, 2025Industry Experience
Media & Entertainment, Retail, Professional Services, Education, Other, Software & Internet
Skills
Experience Level
Expert
Intermediate
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