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Hello, I’m Lissandra Idriss, a bilingual professional with extensive experience in Portuguese/English interpretation and translation, medical and legal document translation, and customer service. I have worked across claims processing, employment law, accounts payable/receivable, recruitment and staffing, training, and coaching, delivering clear communication and efficient, client-focused service. I’m seeking opportunities in Customer Service, interpretation and translation, Insurance, and Sales. I bring strong verbal and written communication, practical problem-solving, and a collaborative approach that supports team success and positive client outcomes.…Hello, I’m Lissandra Idriss, a bilingual professional with extensive experience in Portuguese/English interpretation and translation, medical and legal document translation, and customer service. I have worked across claims processing, employment law, accounts payable/receivable, recruitment and staffing, training, and coaching, delivering clear communication and efficient, client-focused service. I’m seeking opportunities in Customer Service, interpretation and translation, Insurance, and Sales. I bring strong verbal and written communication, practical problem-solving, and a collaborative approach that supports team success and positive client outcomes.

Lissandra Idriss

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Hello, I’m Lissandra Idriss, a bilingual professional with extensive experience in Portuguese/English interpretation and translation, medical and legal document translation, and customer service. I have worked across claims processing, employment law, accounts payable/receivable, recruitment and staffing, training, and coaching, delivering clear communication and efficient, client-focused service. I’m seeking opportunities in Customer Service, interpretation and translation, Insurance, and Sales. I bring strong verbal and written communication, practical problem-solving, and a collaborative approach that supports team success and positive client outcomes.…Hello, I’m Lissandra Idriss, a bilingual professional with extensive experience in Portuguese/English interpretation and translation, medical and legal document translation, and customer service. I have worked across claims processing, employment law, accounts payable/receivable, recruitment and staffing, training, and coaching, delivering clear communication and efficient, client-focused service. I’m seeking opportunities in Customer Service, interpretation and translation, Insurance, and Sales. I bring strong verbal and written communication, practical problem-solving, and a collaborative approach that supports team success and positive client outcomes.

Available to hire

Hello, I’m Lissandra Idriss, a bilingual professional with extensive experience in Portuguese/English interpretation and translation, medical and legal document translation, and customer service. I have worked across claims processing, employment law, accounts payable/receivable, recruitment and staffing, training, and coaching, delivering clear communication and efficient, client-focused service.

I’m seeking opportunities in Customer Service, interpretation and translation, Insurance, and Sales. I bring strong verbal and written communication, practical problem-solving, and a collaborative approach that supports team success and positive client outcomes.

Skills

Copywriting

Presentation Design

Experience Level

Copywriting

Expert

Presentation Design

Intermediate

Language

Portuguese

Fluent

English

Fluent

Work Experience

Claims Examiner at Sedgwick

September 1, 2018 - Present

Processes claims based on basic coverage as defined by client-specific program. Makes coverage determinations based on investigation/evaluation. Adjudicates proper settlements or denials up to designated authority level under supervision. Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines.

Service Center Specialist at Sedgwick

December 1, 2013 - Present

Tracks trends, investigates client feedback both internally and externally, and assists in developing corrective/preventative action. Participate in cross-functional teams/ training as required. Assist in gathering/distribution of internal/external customer/product surveys. Act as backup for customer service manager. Direct workflow and workload assignments for the team. Communicate claims process with claimant and client either by phone and/or written correspondence. Inform claimants of documentation required to process their claim, the required time frames, payment information and claim status either by phone, written correspondence and/or claims system. Participate in and maintain a quality service culture within the customer service team. Act as a customer liaison by assisting the customer with problem resolution related to the application process and service; maintains professional client relationships. Direct customer calls to the appropriate person. Reviews inbound and outbound

Bilingual Representative and Interpreter (Service Center) at Sedgwick

January 1, 2013 - October 10, 2025

Assign new claims to the appropriate claims handler. Enter verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contact the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicate clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participate in and maintains a quality service culture within the Customer Service Team. Also served as Portuguese interpreter and translator.

Store Manager at Luxottica Retail- Sunglass Hut

August 1, 2010 - October 10, 2025

Provided leadership as well management of the store. Developed and maintained a high level of expertise in the company’s core products. Educated staff and customers and troubleshoot daily problems. Reviewed, evaluated and assisted with the development of novel ideas to increase productivity. Ensured compliance with all applicable Working Practice Guidelines, Standard Operating Procedures, Company policy, laws and regulations.

Translator / Administrative Support at Cleveland Clinic, InterContinental Hotel

September 1, 2006 - October 10, 2025

Performed Administrative and secretarial support functions for the hotel’s sales manager. Provided telephone support, registered and greeted incoming hotel guests. Supported marketing and sales, coordinated and managed front desk operations activities. Oversaw all restaurant and housekeeping operations and mediated staff disputes and handled customer care. Participated in staff recruitment, hiring, training, and scheduling. Served as Translator.