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Hi, I’m Abdulrahman Mohsen. I’m a Dynamic CX OPS Support Specialist with a proven track record at Tamara, excelling in customer service optimization and remote technical support. I’m adept at swiftly resolving technical issues while fostering strong client relationships. I maintain meticulous documentation, communicate effectively, and solve problems with a friendly, detail-oriented approach. I’m passionate about tackling diverse requirements and delivering results that boost satisfaction and loyalty.…Hi, I’m Abdulrahman Mohsen. I’m a Dynamic CX OPS Support Specialist with a proven track record at Tamara, excelling in customer service optimization and remote technical support. I’m adept at swiftly resolving technical issues while fostering strong client relationships. I maintain meticulous documentation, communicate effectively, and solve problems with a friendly, detail-oriented approach. I’m passionate about tackling diverse requirements and delivering results that boost satisfaction and loyalty.

ABDULRAHMAN MOHSEN

Web Designer, Web Developer, UX Designer, +2

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Hi, I’m Abdulrahman Mohsen. I’m a Dynamic CX OPS Support Specialist with a proven track record at Tamara, excelling in customer service optimization and remote technical support. I’m adept at swiftly resolving technical issues while fostering strong client relationships. I maintain meticulous documentation, communicate effectively, and solve problems with a friendly, detail-oriented approach. I’m passionate about tackling diverse requirements and delivering results that boost satisfaction and loyalty.…Hi, I’m Abdulrahman Mohsen. I’m a Dynamic CX OPS Support Specialist with a proven track record at Tamara, excelling in customer service optimization and remote technical support. I’m adept at swiftly resolving technical issues while fostering strong client relationships. I maintain meticulous documentation, communicate effectively, and solve problems with a friendly, detail-oriented approach. I’m passionate about tackling diverse requirements and delivering results that boost satisfaction and loyalty.

Available to hire

Hi, I’m Abdulrahman Mohsen. I’m a Dynamic CX OPS Support Specialist with a proven track record at Tamara, excelling in customer service optimization and remote technical support. I’m adept at swiftly resolving technical issues while fostering strong client relationships.

I maintain meticulous documentation, communicate effectively, and solve problems with a friendly, detail-oriented approach. I’m passionate about tackling diverse requirements and delivering results that boost satisfaction and loyalty.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

CX OPS Support Specialist at Tamara

January 1, 2023 - Present

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently. Maintained detailed documentation of support interactions for future reference and analysis. Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients. Tracked and documented customer interactions in CRM to maintain accurate records and stayed up-to-date on industry trends and regulations. Utilized advanced CRM tools to monitor client interactions and maintain detailed records of goals and concerns. Managed risk by closely monitoring client portfolios and making timely adjustments. Built strong client relationships through regular communication and excellent service.

Senior Professional Services & Merchants Adviser

December 1, 2022 - October 11, 2025

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently. Maintained detailed documentation of support interactions for future reference and analysis. Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients. Tracked and documented customer interactions in CRM to maintain accurate records. Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times. Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their goals, preferences, and concerns. Managed risk effectively by closely monitoring client portfolios and making timely adjustments. Developed strong relationships with clients through regular communication and excellent customer service.

Senior Customer Service at SiriusXM Canada

July 1, 2019 - October 11, 2025

Delivered customer service with a self-motivated approach and strong sense of responsibility. Demonstrated excellent verbal and written communication, quick learning, and adaptability. Worked well in a team, providing support and guidance, and consistently maintained a friendly and helpful attitude to customers.