I am a ISTQB-certified Software Tester with 2+ years of manual and automated testing experience on public sector projects. I specialise in end-to-end QA for web applications, writing and executing detailed test cases, logging defects, and ensuring software quality. I have practical exposure to Cypress and scripting in JavaScript and Python, and I am eager to grow further in automation. I work well in cross-functional teams, contribute to Agile ceremonies, and proactively improve test coverage by aligning with risk, impact, and user feedback. I am passionate about delivering reliable, accessible digital services for citizens and continuing to develop my automation skills.

Shamsa Akram

I am a ISTQB-certified Software Tester with 2+ years of manual and automated testing experience on public sector projects. I specialise in end-to-end QA for web applications, writing and executing detailed test cases, logging defects, and ensuring software quality. I have practical exposure to Cypress and scripting in JavaScript and Python, and I am eager to grow further in automation. I work well in cross-functional teams, contribute to Agile ceremonies, and proactively improve test coverage by aligning with risk, impact, and user feedback. I am passionate about delivering reliable, accessible digital services for citizens and continuing to develop my automation skills.

Available to hire

I am a ISTQB-certified Software Tester with 2+ years of manual and automated testing experience on public sector projects. I specialise in end-to-end QA for web applications, writing and executing detailed test cases, logging defects, and ensuring software quality. I have practical exposure to Cypress and scripting in JavaScript and Python, and I am eager to grow further in automation.

I work well in cross-functional teams, contribute to Agile ceremonies, and proactively improve test coverage by aligning with risk, impact, and user feedback. I am passionate about delivering reliable, accessible digital services for citizens and continuing to develop my automation skills.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Urdu
Fluent

Work Experience

Quality Assurance Tester at Root Communication
July 1, 2025 - October 12, 2025
Sole QA on a high-impact government digital service project, responsible for end-to-end quality assurance across multiple public-facing web applications. Executed manual testing across functional, regression, exploratory, UI/UX, accessibility (WCAG), cross-browser, and mobile responsiveness, and supported UAT; designed and maintained 450+ test cases aligned to acceptance criteria; logged and tracked 140+ high-severity defects, collaborating with developers to reproduce, prioritize, and resolve issues. Created test documentation including regression test plans, test logs, defect reports, and test summary reports to support audits and sprint delivery. Participated in Agile ceremonies, embedding QA early in the SDLC; gained practical exposure to Cypress and automated smoke/regression tests run via Azure DevOps CI.
English Invigilator (Part-Time) at Various Secondary Schools
May 1, 2023 - October 12, 2025
Ensured exam integrity and compliance with official procedures across two secondary schools on an ad-hoc basis.
English Tutor (Self-Employed) at Remote
April 1, 2022 - October 12, 2025
Delivered 1:1 and group online English lessons to students worldwide; adapted teaching style to diverse cultural and educational backgrounds.
Career Break at Family Responsibilities
January 1, 2018 - October 12, 2025
Took a career break to care for family.
Economics Teacher at FE College (Overseas)
June 1, 2007 - October 12, 2025
Taught Economics to post-secondary students, developed lesson plans, and prepared students for examinations in accordance with national standards.
Quality Assurance Tester at Root Communication
July 1, 2025 - October 12, 2025
Sole QA on a high-impact government digital service project, responsible for end-to-end quality assurance across multiple public-facing web applications used by thousands of citizens. Led and executed manual testing (functional, regression, exploratory, UI/UX, accessibility WCAG, cross-browser, mobile responsiveness, integration) and supported UAT. Designed and maintained 450+ test cases, identified 140+ defects, created test reports and logs, and embedded QA into Agile ceremonies. Gained practical exposure to Cypress, wrote and maintained a small automated smoke/regression suite in JavaScript, and integrated tests into CI process in Azure DevOps. Collaborated with Product Owner and BA on risk-based test coverage.
Quality Assurance Tester at Root Communication
July 1, 2025 - October 12, 2025
Sole QA on a high-impact government digital service project, responsible for end-to-end quality assurance across multiple public-facing web applications used by thousands of citizens. Performed manual testing including functional, regression, exploratory, UI/UX, accessibility (WCAG), cross-browser, mobile responsiveness, integration, and UAT support. Designed, maintained, and executed 450+ detailed test cases; identified and logged 140+ high-severity defects; created and maintained test documentation (test plans, logs, reports) for audits and sprint delivery. Contributed to Agile ceremonies and embedded QA early in SDLC. Gained practical exposure to Cypress and automated smoke/regression tests integrated with CI in Azure DevOps.
English Invigilator (Part-Time) at Various Secondary Schools
May 1, 2023 - October 12, 2025
Ensured exam integrity and compliance with official procedures across two secondary schools on an ad-hoc basis.
English Tutor (Self-Employed) at Remote
April 1, 2022 - October 12, 2025
Delivered 1:1 and group online English lessons to students worldwide, adapting teaching style to diverse cultural and educational backgrounds.
Career Break at Family Responsibilities
January 1, 2018 - October 12, 2025
Took a career break to care for family.
Economics Teacher at FE College (Overseas)
June 1, 2007 - October 12, 2025
Taught Economics to post-secondary students, developed lesson plans, and prepared students for examinations in accordance with national standards.

Education

MA Economics at Punjab University, Pakistan
January 1, 2002 - December 31, 2004
Bachelor of Arts at Punjab University, Pakistan
January 1, 2000 - December 31, 2002
Master of Arts in Economics at Punjab University, Pakistan
January 1, 2002 - January 1, 2004
Bachelor of Arts at Punjab University, Pakistan
January 1, 2000 - January 1, 2002
Bachelor of Arts at Punjab University, Pakistan
January 1, 2000 - January 1, 2002
MA Economics at Punjab University, Pakistan
January 1, 2002 - January 1, 2004

Qualifications

ISTQB Foundation Certificate in Software Testing (BCS)
January 1, 2024 - October 12, 2025
Programming Fundamentals
January 1, 2024 - October 12, 2025
ISTQB Foundation Certificate in Software Testing
January 1, 2024 - October 12, 2025
Programming Fundamentals
January 1, 2024 - October 12, 2025
ISTQB Foundation Certificate in Software Testing
January 1, 2024 - October 12, 2025
Programming Fundamentals
January 1, 2024 - October 12, 2025

Industry Experience

Government, Software & Internet, Education, Professional Services