Led development of a sports analytics platform with SQL pipelines handling 200K+ race records and 50+ ML features for predictive forecasting. Drove ROI and forecast accuracy improvements through ROI-focused roadmaps, OKRs, RICE scoring, and feature prioritization. Established personas and validation frameworks, and used Kano/MoSCoW prioritization to guide roadmap. Improved reliability and reduced cycle time through Agile sprints, SQL migrations, and Lean UX validation; built dashboards and HEART-based metrics to shorten KPI review cycles and improve decision quality.

Product Manager / Software Engineer at Clearbridge Mobile

December 31, 2021 - October 12, 2025

Led a cross-functional team to own the product roadmap for 20+ eCommerce features, aligning to KPIs & OKRs. Raised NPS to 95% through UX feedback loops and HEART metrics. Improved velocity by 25% via user stories, acceptance criteria, INVEST grooming, and Agile sprints; reduced completion time by 20% and improved KPI accuracy by managing trade-offs with RAID logs. Enhanced engagement by 18% through testing channels and growth experiments; strengthened stakeholder alignment with RACI.

Project Coordinator - Technology Strategy at Definity

December 31, 2023 - October 12, 2025

Managed a $5M+ portfolio across 4 subsidiaries; improved workflow efficiency by 25% by applying OKRs and Balanced Scorecard. Increased data accuracy by defining Salesforce strategy with gap analysis & KPI tracking. Led intranet redesign and change management to boost adoption for 3K+ staff; accelerated vendor selection by 50% using QFD and cost–benefit trade-offs. Secured exec approvals for proposals by aligning business cases with OKRs and roadmap priorities; clarified stakeholder priorities via RACI and dependency mapping.

Software Engineer / Quality Coordinator at Swift Medical / Ellis Don / FreeBSD Foundation / Bureau Veritas Canada

January 1, 2024 - October 12, 2025

Improved imaging accuracy by 95% and reduced reporting time by 20% by building iOS frontend with user story mapping. Cut analytics cycles by 40% by shipping Ruby-based dashboards with ETL automation. Reduced QA cycles by 40% and improved accuracy on $100M+ projects by applying V-model and requirements traceability. Enhanced stakeholder confidence through rigorous acceptance testing and Definition of Done. Boosted reliability by 40% and accelerated deployments via CI/CD and observability tooling. Cut retrieval time by 30% for 50K+ laboratory samples by Lean Six Sigma and streamlined QA workflows.