Skills
Experience Level
Language
English
Fluent
Italian
Advanced
German
Intermediate
Norwegian
Intermediate
Polish
Fluent
Work Experience
Customer Service Specialist at Simply Contact
April 1, 2025 - October 13, 2025Support in Polish or English via email or live chat: responding to inquiries regarding the transport company's services, handling complaints and helping to solve current problems
Receptionist at Pracownia Hairetic
July 1, 2024 - October 13, 2025Welcoming and caring for guests; Answering phones, scheduling appointments; Cooperation with hairdressers
English-speaking Customer Service Specialist at Ops Talent
December 1, 2023 - October 13, 2025English-speaking customer service via email or live chat: responding to inquiries regarding courier services, handling complaints, and helping to solve current problems
Customer Service Specialist at Aquapark Wroclaw
October 1, 2023 - October 13, 2025Customer service: suggesting the best offer, resolving technical issues, resolving conflicts; Training new employees
Social Media and Copywriting Specialist at TechniSat
January 1, 2026 - PresentCreating graphic and text content for the brand's social media channels; Contacting content creators to establish collaborations; Translating and editing German texts; Creating product descriptions
Customer Service Specialist at Simply Contact
September 1, 2024 - April 1, 2025Customer service in Polish or English: responding to inquiries, handling complaints, and helping resolve any issues; Training new employees
Customer Service Specialist in English at Ops Talent
October 1, 2023 - December 1, 2023English-speaking customer service via email or live chat: responding to inquiries, handling complaints and helping resolve any issues
Customer Service Specialist at Aquapark Wroclaw
July 1, 2021 - October 1, 2023Professional customer service: suggesting the best offer, resolving technical issues or potential conflicts; Training new employees
Education
Bachelor’s degree at University of Wroclaw
January 1, 2022 - January 1, 2025Student exchange at Accademia Ligustica di Belle Arti di Genova
January 1, 2024 - January 1, 2025Master’s degree at University of Lower Silesia (DSW)
January 1, 2025 - October 13, 2025Master's at Uniwersytet Dolnościsląski DSW
January 1, 2025 - April 9, 2026Student Exchange at Accademia Ligustica di Belle Arti di Genova
January 1, 2024 - January 1, 2025Bachelor at Uniwersytet Wrocławski
January 1, 2022 - January 1, 2025Qualifications
Digital Marketing
June 1, 2024 - October 13, 2025Effective communication
June 1, 2024 - October 13, 202590-hour Copywriting Course
June 1, 2024 - October 13, 2025Content Writer
September 1, 2025 - October 13, 202590-hour Copywriting Course
June 1, 2024 - April 9, 2026Digital Marketing
June 1, 2024 - April 9, 2026Effective Communication
June 1, 2024 - April 9, 2026Industry Experience
Media & Entertainment, Education, Professional Services, Travel & Hospitality, Transportation & Logistics, Retail, Computers & Electronics
Skills
Experience Level
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