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I am a results-driven Application Support & Project Coordinator with 4 years of experience in L2 support, production stability, incident management, and cross-functional project coordination. I have a proven track record of driving SLA compliance, coordinating across development, infrastructure, and business teams, and delivering reliable software solutions for large-scale banking and insurance applications. I thrive in fast-paced environments and enjoy turning complex technical challenges into clear, actionable plans. I excel at bridging technical troubleshooting with project planning, documentation, and client communication to ensure seamless delivery and business continuity. I am proficient with tools like Jira, ServiceNow, AppDynamics, and Grafana, and I routinely lead teams, manage rosters, and produce impactful reports and dashboards that support management decisions and client visibility.…I am a results-driven Application Support & Project Coordinator with 4 years of experience in L2 support, production stability, incident management, and cross-functional project coordination. I have a proven track record of driving SLA compliance, coordinating across development, infrastructure, and business teams, and delivering reliable software solutions for large-scale banking and insurance applications. I thrive in fast-paced environments and enjoy turning complex technical challenges into clear, actionable plans. I excel at bridging technical troubleshooting with project planning, documentation, and client communication to ensure seamless delivery and business continuity. I am proficient with tools like Jira, ServiceNow, AppDynamics, and Grafana, and I routinely lead teams, manage rosters, and produce impactful reports and dashboards that support management decisions and client visibility.

Shobitha Ann Sabu

Web Developer, Programmer, Data Scientist, +7

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I am a results-driven Application Support & Project Coordinator with 4 years of experience in L2 support, production stability, incident management, and cross-functional project coordination. I have a proven track record of driving SLA compliance, coordinating across development, infrastructure, and business teams, and delivering reliable software solutions for large-scale banking and insurance applications. I thrive in fast-paced environments and enjoy turning complex technical challenges into clear, actionable plans. I excel at bridging technical troubleshooting with project planning, documentation, and client communication to ensure seamless delivery and business continuity. I am proficient with tools like Jira, ServiceNow, AppDynamics, and Grafana, and I routinely lead teams, manage rosters, and produce impactful reports and dashboards that support management decisions and client visibility.…I am a results-driven Application Support & Project Coordinator with 4 years of experience in L2 support, production stability, incident management, and cross-functional project coordination. I have a proven track record of driving SLA compliance, coordinating across development, infrastructure, and business teams, and delivering reliable software solutions for large-scale banking and insurance applications. I thrive in fast-paced environments and enjoy turning complex technical challenges into clear, actionable plans. I excel at bridging technical troubleshooting with project planning, documentation, and client communication to ensure seamless delivery and business continuity. I am proficient with tools like Jira, ServiceNow, AppDynamics, and Grafana, and I routinely lead teams, manage rosters, and produce impactful reports and dashboards that support management decisions and client visibility.

Available to hire

I am a results-driven Application Support & Project Coordinator with 4 years of experience in L2 support, production stability, incident management, and cross-functional project coordination. I have a proven track record of driving SLA compliance, coordinating across development, infrastructure, and business teams, and delivering reliable software solutions for large-scale banking and insurance applications. I thrive in fast-paced environments and enjoy turning complex technical challenges into clear, actionable plans.

I excel at bridging technical troubleshooting with project planning, documentation, and client communication to ensure seamless delivery and business continuity. I am proficient with tools like Jira, ServiceNow, AppDynamics, and Grafana, and I routinely lead teams, manage rosters, and produce impactful reports and dashboards that support management decisions and client visibility.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Application Support & Project Coordinator at TATA Consultancy Services

January 31, 2025 - October 13, 2025

Coordinated daily operations and cross-functional communication between development, infrastructure, and business teams for large-scale banking and insurance applications. Tracked project progress, task assignments, and milestone completions using Jira and Kanban boards. Prepared weekly and monthly progress reports, MOMs, and RCA documentation for stakeholder review. Managed and resolved P1/P2 production incidents with proactive escalation, real-time updates, and adherence to SLAs (97% compliance). Reduced escalation incidents by 30% through early detection, preventive monitoring, and process enhancements. Performed root cause analysis (RCA), coordinated hotfix deployments, and validated fixes with development teams. Led a team of 10+ support engineers, handled ROTA/shift scheduling, and ensured 24x7 system coverage. Conducted daily stand-ups, review calls, and knowledge-sharing sessions to improve support efficiency. Participated in daily ITSM review calls to discuss application error

Application Support & Project Coordinator at TATA Consultancy Services

January 1, 2025 - October 13, 2025

Coordinated daily operations and cross-functional communication between development, infrastructure, and business teams for large-scale banking and insurance applications. Tracked project progress, task assignments, and milestone completions using Jira and Kanban boards. Prepared weekly and monthly progress reports, MOMs, and RCA documentation for stakeholder review. Managed and resolved P1/P2 production incidents with proactive escalation, real-time updates, and adherence to SLAs (97% compliance). Reduced escalation incidents by 30% through early detection, preventive monitoring, and process enhancements. Performed root cause analysis (RCA), coordinated hotfix deployments, and validated fixes with development teams. Led a team of 10+ support engineers, ensured 24x7 system coverage, conducted daily stand-ups, review calls, and knowledge-sharing sessions. Monitored application health using AppDynamics and Grafana, executed SQL queries for data validation, and developed Power BI dashboar