Provided excellent customer service and maintained a friendly, positive attitude to clients interested in acquiring our services; demonstrated exceptional problem-solving abilities to resolve customer complaints quickly and effectively online and in-person; produced ideas, videos, editing and social media management; participated actively in team meetings sharing insights that contribute to continuous improvement.

Hostess at AIESEC Vitória

March 20, 2019 - October 13, 2025

Acted as a host and local volunteer for international volunteers during their journey in Brazil; created lifelong connections and multicultural awareness within international volunteers.

Customer Care Attendant at North Star California Resort

March 20, 2022 - October 13, 2025

Greeted customers warmly and responded promptly to inquiries; increased repeat business, fostering strong relationships with clients through exceptional service delivery; facilitated seamless skate rentals, ensuring every customer enjoyed a memorable and stress-free experience on the ice.

Receptionist cum Cashier at ES Dubai - Business English

October 20, 2024 - Present

Provided exceptional customer service to international customers, ensuring a warm, professional, and welcoming environment; assisted students from various cultural backgrounds, adapting communication and service delivery to accommodate different expectations; managed front desk operations, including greeting students, handling inquiries, scheduling classes, processing payments, and maintaining accurate financial records.