Available to hire
I’m Inessa Bareka, a Release/Project Manager based in Warsaw, Poland, with over eight years of experience in IT. I have a strong background in Salesforce, FinTech, and mobile game development, and I excel at delivering software across CI/CD pipelines and across multiple teams and departments. My hands-on experience in customer support leadership helps me connect business requirements with technical capabilities to find the best solutions that respect constraints and align with strategic goals.
I have led customer support teams and collaborated closely with product, engineering, and operations to drive service delivery, process improvements, and successful software releases. I enjoy turning complex challenges into clear, actionable plans and I’m passionate about building scalable processes that boost quality, speed, and customer satisfaction.
Skills
Experience Level
Expert
Expert
Language
Russian
Fluent
Belarusian
Fluent
English
Fluent
German
Advanced
Polish
Intermediate
Work Experience
Release Project Manager at Kyriba
April 1, 2024 - PresentLiaised with Product Management, Engineering and Tech Ops to manage Release process and development lifecycle. Introduced monitoring dashboards to automatically track deployed environments, microservices and their versions. Created an AI agent to provide status information about deployed solutions and implemented automated test coverage to improve quality gate visibility. Ensured release data was up-to-date via Go/NoGo meetings before each release. Coordinated delivery across environments using CI/CD practices and automated dynamic tracking of release flow information for greater transparency to teams and partners.
Project and Delivery Manager / Head of Customer Support at VRP Consulting
April 30, 2024 - October 13, 2025Developed and integrated Customer Support processes by hiring the team, planning workload and aligning resources to meet customer needs and the product development lifecycle. Implemented Generative AI solutions within the team, maintaining training and documentation to align with internal standards. Reduced response time by 35% and ticket resolution time by 25% by analyzing customer satisfaction metrics, SLA requirements and SCRUM procedures; increased customer satisfaction by managing complex enterprise clients. Managed the customer support department as the escalation point and collaborated with Product to deliver bug fixes and new features. Onboarded new team members and created tailored development plans. Maintained project documentation to ensure clarity and continuity.
Customer Support Manager at VRP Consulting
June 30, 2019 - October 13, 2025Coordinated with Development and QA teams to resolve issues promptly and maintained consistent communication with customers to collect details and provide the best timely solution.
Technical Support Specialist at IGG
June 30, 2018 - October 13, 2025Worked with technical logs to provide solutions to players' requests and ensure an optimal gaming experience.
Organization Project Manager at FS D Nord Bayern
August 31, 2016 - October 13, 2025Managed a German social volunteer project in Belarus, coordinating with partners in Germany.
Social Care Social Worker at FS D Nord Bayern
August 31, 2015 - October 13, 2025Social care worker providing support to people with disabilities.
Volunteer Social Care Worker at Youth Express Network
January 31, 2017 - October 13, 2025Participated in European youth rights seminars, organized follow-up projects and events to promote social inclusion.
Release Project Manager at Kyriba
April 1, 2024 - PresentLiaised with Product Management, Engineering and Tech Ops to manage Release Process and development lifecycle. Introduced monitoring dashboards to automatically track deployed environments and versions across microservices. Created AI agent to provide status and auto-test coverage information for deployments, increasing visibility of quality gate coverage. Implemented automated test coverage in testing environments to ensure quality gates. Ensured release data was up-to-date via Go/NoGo meetings before each release. Streamlined delivery by leveraging CI/CD tools and techniques. Automated dynamic tracking of release flow to improve visibility for teams and partners. Coordinated cross-environment release requests across platforms, delivering smooth releases in production, pre-prod and sandbox environments.
Project and Delivery Manager / Head of Customer Support at VRP Consulting
April 1, 2024 - October 13, 2025Developed and integrated Customer Support processes by hiring the team, planning workload and resource alignment to meet customer needs and product development lifecycle. Implemented generative AI solutions within the team, monitored market, analyzed company needs, maintained trainings and created documentation to align with internal standards. Reduced response time by 35% and ticket resolution time by 25% by analyzing customer satisfaction metrics, SLA requirements compliance, collaboration with stakeholders, and following SCRUM procedures with the tech team. Increased customer satisfaction by delivering complex projects for enterprise clients. Managed customer support department as main escalation point. Delivered bug fixes and new features in collaboration with Product team. Onboarded new team members and created tailored development plans. Provided CS team with information and tools, maintained daily communications and internal docs, and developed clear processes. Participated in c
Customer Support Manager
June 1, 2019 - October 13, 2025Communicated with Development and QA teams to resolve issues promptly. Maintained constant communication with customers to collect all details re the issue and provide timely solutions.
Technical Support Specialist at IGG
June 1, 2018 - October 13, 2025Worked with technical logs to provide solutions to players' requests and ensure optimal gaming experience for users.
Organization Project Manager at FSD Nord Bayern
August 1, 2016 - October 13, 2025Managed German social volunteer project in Belarus to collaborate with German partners.
Release Project Manager at Kyriba
April 1, 2024 - PresentLiaised with Product Management, Engineering and Tech Ops to manage Release Process and development lifecycle. Introduced monitoring dashboards to automatically track deployments across environments, microservices and their versions. Created an AI agent to provide real-time status information about main solutions and microservices with auto-test coverage to improve visibility of quality gates. Worked with teams on implementing automated test coverage in testing environments to ensure quality gate coverage. Ensured release data remained up to date via Go/No-Go meetings before every release. Ensured smooth delivery by aligning with CI/CD tools and techniques and automated dynamic tracking of release flow for better visibility to teams and partners. Coordinated delivery requests across platforms that resulted in a smooth release process in cross-environment conditions (production, pre-production and sandboxes).
Project and Delivery Manager / Head of Customer Support at VRP Consulting
April 1, 2024 - October 13, 2025Developed and integrated Customer Support processes by hiring the team, planning workload and aligning resources to meet customer needs and the product development lifecycle. Implemented generative AI solutions within the team to monitor market needs, maintain regular trainings and create documentation, ensuring processes align with internal standards. Reduced response time by 35% and ticket resolution time by 25% by analyzing customer satisfaction metrics, SLA requirements, collaborating with key business stakeholders, and following SCRUM procedures with the technical team. Increased customer satisfaction by managing complex, highly customized enterprise projects. Served as the main escalation point for all customer-related issues, delivered bug fixes and new features in collaboration with Product, and onboarded new team members with tailored development plans. Provided the Customer Success Team with information and tools to serve customers better through daily communication, internal
Customer Support Manager at VRP Consulting
June 1, 2019 - October 13, 2025Maintained open communication with Development and QA to promptly resolve issues and gathered all necessary details from customers to provide the best solutions in a timely manner.
Technical Support Specialist at IGG
June 1, 2018 - October 13, 2025Worked with technical logs to provide solutions to players' requests and ensured an optimal gaming experience for users.
Organization Project Manager at FSD Nord Bayern
August 1, 2016 - October 13, 2025Managed a German social volunteer project in Belarus, coordinating with German partners and organizing activities.
Education
Bachelor's degree at Belarusian National Technical University
September 1, 2011 - July 31, 2017Bachelor degree in Logistics & Economics at Belarusian National Technical University
September 1, 2011 - July 1, 2017Bachelor's degree at Belarusian National Technical University
September 1, 2011 - July 1, 2017Qualifications
Industry Experience
Software & Internet, Financial Services, Gaming, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Warsaw today.