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I am a Senior Project & Transformation Leader delivering AI, Digital Operations, and PMO Governance across Aviation, FinTech, and Telecom sectors. I have led €57M+ multi-country transformation programs across EMEA & India, scaling automation-driven service delivery and operational excellence. I am PMP and Agile certified, based in Dubai, and open to GCC leadership roles. I am currently pursuing an MBA at Heriot-Watt University with completion expected in 2027. With a proven track record of building scalable teams and delivering complex programs, I thrive in high-stakes environments requiring cross-functional coordination and data-driven process optimization. I am passionate about leveraging AI and automation to improve customer experience and operational efficiency, while ensuring regulatory and quality standards are met.…I am a Senior Project & Transformation Leader delivering AI, Digital Operations, and PMO Governance across Aviation, FinTech, and Telecom sectors. I have led €57M+ multi-country transformation programs across EMEA & India, scaling automation-driven service delivery and operational excellence. I am PMP and Agile certified, based in Dubai, and open to GCC leadership roles. I am currently pursuing an MBA at Heriot-Watt University with completion expected in 2027. With a proven track record of building scalable teams and delivering complex programs, I thrive in high-stakes environments requiring cross-functional coordination and data-driven process optimization. I am passionate about leveraging AI and automation to improve customer experience and operational efficiency, while ensuring regulatory and quality standards are met.

Marwa Abdelaty

Project Manager, Product Designer, UI Designer, +2

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I am a Senior Project & Transformation Leader delivering AI, Digital Operations, and PMO Governance across Aviation, FinTech, and Telecom sectors. I have led €57M+ multi-country transformation programs across EMEA & India, scaling automation-driven service delivery and operational excellence. I am PMP and Agile certified, based in Dubai, and open to GCC leadership roles. I am currently pursuing an MBA at Heriot-Watt University with completion expected in 2027. With a proven track record of building scalable teams and delivering complex programs, I thrive in high-stakes environments requiring cross-functional coordination and data-driven process optimization. I am passionate about leveraging AI and automation to improve customer experience and operational efficiency, while ensuring regulatory and quality standards are met.…I am a Senior Project & Transformation Leader delivering AI, Digital Operations, and PMO Governance across Aviation, FinTech, and Telecom sectors. I have led €57M+ multi-country transformation programs across EMEA & India, scaling automation-driven service delivery and operational excellence. I am PMP and Agile certified, based in Dubai, and open to GCC leadership roles. I am currently pursuing an MBA at Heriot-Watt University with completion expected in 2027. With a proven track record of building scalable teams and delivering complex programs, I thrive in high-stakes environments requiring cross-functional coordination and data-driven process optimization. I am passionate about leveraging AI and automation to improve customer experience and operational efficiency, while ensuring regulatory and quality standards are met.

Available to hire

I am a Senior Project & Transformation Leader delivering AI, Digital Operations, and PMO Governance across Aviation, FinTech, and Telecom sectors. I have led €57M+ multi-country transformation programs across EMEA & India, scaling automation-driven service delivery and operational excellence. I am PMP and Agile certified, based in Dubai, and open to GCC leadership roles. I am currently pursuing an MBA at Heriot-Watt University with completion expected in 2027.

With a proven track record of building scalable teams and delivering complex programs, I thrive in high-stakes environments requiring cross-functional coordination and data-driven process optimization. I am passionate about leveraging AI and automation to improve customer experience and operational efficiency, while ensuring regulatory and quality standards are met.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Arabic

Fluent

English

Advanced

German

Advanced

Work Experience

Global Project Manager at Telus International, Germany

January 1, 2022 - October 13, 2025

Led global operational and AI training programs for Meta platforms (Facebook, Instagram, WhatsApp), including data labeling, content operations, and quality governance. Built end-to-end project roadmaps across engineering, policy, and data science; coordinated stakeholders across Product, Trust & Safety, Legal, and Vendor Management to ensure platform integrity. Optimized multi-country delivery models and mitigated risks in alignment with Meta's automation and expansion strategy.

Head of Projects & Implementations at Teleperformance, Germany

January 1, 2022 - Present

Lead large-scale transformation programs and AI/chatbot-enabled enterprise rollouts across aviation and fintech sectors in EMEA & India. Establish strict PMO governance (charters, RAID, KPI dashboards) with CEO-level reporting and standardized delivery frameworks across regions. Coordinate cross-functional teams across IT, Security, Legal, Procurement, Ops, Recruitment, and WFM; oversee vendors and partners, ensuring regulatory adherence and scalable execution. Drive automation, workforce scalability (650+ FTEs) and digital CX improvements through system integrations and operational design.

Service Implementation Specialist at Vodafone, Egypt

December 31, 2012 - October 13, 2025

Coordinated rollout of new service delivery processes and tariff plans across multiple Vodafone markets. Collaborated with IT, Operations, and CX to ensure smooth deployment and post-launch stabilization. Defined and tracked performance KPIs to measure rollout efficiency and identify improvement areas. Acted as primary liaison between technical teams and commercial stakeholders to resolve implementation bottlenecks and supported knowledge base development.