Available to hire
Hi, I’m Jerilee Morgan, a Certified Scrum Master with over 4 years’ experience managing end-to-end IT projects and Agile transformations. I excel at turning complex challenges into clear, deliverable plans and guiding cross-functional teams toward on-time, within-budget results.
I’m comfortable across distributed environments and enjoy collaborating with Product, Engineering, and Vendor stakeholders to drive continuous improvement. I regularly leverage Jira, Confluence, and Azure DevOps to maintain visibility and unblock teams, with a track record supporting media and streaming platforms.
Experience Level
Language
English
Fluent
Work Experience
TECHNICAL PROGRAM MANAGER/SCRUM MASTER at Warner Bros. Discovery (via Insight Global)
July 1, 2024 - October 13, 2025Led MAMs II development and SRE teams, overseeing scope definition and schedule planning for Azure migration and vendor integration initiatives. Facilitated agile events (standups, sprint planning, retrospectives, backlog grooming) to drive continuous improvement and adherence to project milestones. Maintained transparent stakeholder communication by proactively resolving blockers and ensuring alignment between internal teams and external vendors. Coordinated status updates, risk management, and schedule adjustments, ensuring compliance with agile project management processes.
TECHNICAL PROGRAM MANAGER/SCRUM MASTER at Pluto TV (via Insight Global)
May 1, 2023 - October 13, 2025Directed cross-functional teams of 3-12 members using SAFe Agile, ensuring clear scope and milestone development for high-visibility platform enhancements. Collaborated with Product and Engineering leads to define project scope, manage dependencies, and set stakeholder expectations while aligning sprint priorities. Delivered comprehensive sprint and project status updates using Jira dashboards and Grafana, enhancing roadmap building and release planning efforts. Promoted agile best practices through fostering team trust, continuous feedback, and effective communication to drive project execution.
IT PROJECT MANAGER / SCRUM MASTER at Fubo TV
September 1, 2022 - October 13, 2025Guided multiple teams through Agile ceremonies, sprint planning, and feature delivery across mobile, web, and OTT platforms, ensuring clear project scope and well-defined milestones. Led estimation, prioritization, and dependency management efforts, aligning deliverables with SDLC best practices and stakeholder goals. Managed stakeholder relationships, risks, and dependencies, and communicated technical challenges and project status effectively across projects. Documented user stories, acceptance criteria, and test scenarios using Jira and Airtable, ensuring thorough cross-team collaboration and project readiness. Provided strategic progress reporting to executive leadership, detailing project dependencies, risks, and key milestones.
PRODUCT RELIABILITY ENGINEER (REMOTE TRIAGE) at Fubo TV
January 1, 2020 - October 13, 2025Monitored live and on-demand video delivery, escalating technical issues and triaging defects with development teams. Collaborated closely with CS agents and engineering to resolve customer-impacting bugs and support escalations. Participated in software QA, product testing, and internal team training to support platform reliability goals.
SOFTWARE ENGINEER – L2 SUPPORT at GroupM
September 1, 2017 - October 13, 2025Investigated and resolved ETL and data mart inconsistencies, collaborating with QA and development to enhance performance. Managed access controls and compliance standards across data applications, ensuring secure and compliant data management practices. Delivered performance dashboards and resolved application issues aligned with SLAs and business objectives.
PRODUCTION APPLICATION SUPPORT ANALYST at Polaris Management Consulting
May 1, 2016 - October 13, 2025Acted as SME for grant management systems, owning the full lifecycle of support and minor releases from scope to deployment. Led client presentations, system training, and release testing, which improved satisfaction scores and renewal rates. Documented and tracked client requests in Zendesk and Salesforce; conducted root cause analyses and proposed feature enhancements.
Technical Program Manager/Scrum Master at Warner Bros. Discovery (via Insight Global)
July 1, 2024 - October 13, 2025Led MAMs II development and SRE teams by managing complete project lifecycles, including scope definition and schedule planning for Azure migration and vendor integration initiatives. Facilitated agile events such as standups, sprint planning, retrospectives, and backlog grooming to drive continuous improvement and adherence to project milestones. Maintained transparent stakeholder communication by proactively resolving blockers and ensuring alignment between internal teams and external vendors. Coordinated status updates, risk management, and schedule adjustments, ensuring compliance with agile project management processes.
Technical Program Manager/Scrum Master at Pluto TV (via Insight Global)
May 1, 2023 - October 13, 2025Directed cross-functional teams of 3-12 members using SAFe Agile, ensuring clear scope and milestone development for high-visibility platform enhancements. Collaborated with Product and Engineering leads to define project scope, manage dependencies, and set stakeholder expectations while aligning sprint priorities. Delivered comprehensive sprint and project status updates using Jira dashboards and Grafana, enhancing roadmap building and release planning efforts. Promoted agile best practices through fostering team trust, continuous feedback, and effective communication to drive project execution.
IT PROJECT MANAGER / SCRUM MASTER at Fubo TV
September 1, 2022 - October 13, 2025Guided multiple teams through Agile ceremonies, sprint planning, and feature delivery across mobile, web, and OTT platforms, ensuring clear project scope and well-defined milestones. Led estimation, prioritization, and dependency management efforts, aligning deliverables with SDLC best practices and stakeholder goals. Managed stakeholder relationships, risks, and dependencies, and communicated technical challenges and project status effectively across projects. Documented user stories, acceptance criteria, and test scenarios using Jira and Airtable, ensuring thorough cross-team collaboration and project readiness. Provided strategic progress reporting to executive leadership, detailing project dependencies, risks, and key milestones.
PRODUCT RELIABILITY ENGINEER (REMOTE TRIAGE) at Fubo TV
January 1, 2020 - October 13, 2025Monitored live and on-demand video delivery, escalating technical issues and triaging defects with development teams. Collaborated closely with CS agents and engineering to resolve customer-impacting bugs and support escalations. Participated in software QA, product testing, and internal team training to support platform reliability goals.
SOFTWARE ENGINEER – L2 SUPPORT at GroupM
September 1, 2017 - October 13, 2025Investigated and resolved ETL and data mart inconsistencies, collaborating with QA and development to enhance performance. Managed access controls and compliance standards across data applications, ensuring secure and compliant data management practices. Delivered performance dashboards and resolved application issues aligned with SLAs and business objectives.
PRODUCTION APPLICATION SUPPORT ANALYST at Polaris Management Consulting
May 1, 2016 - October 13, 2025Acted as SME for grant management systems, owning the full lifecycle of support and minor releases from scope to deployment. Led client presentations, system training, and release testing, which improved satisfaction scores and renewal rates. Documented and tracked client requests in Zendesk and Salesforce; conducted root cause analyses and proposed feature enhancements.
Technical Program Manager/Scrum Master at Warner Bros. Discovery (via Insight Global)
July 1, 2024 - October 13, 2025Led MAMs II development and SRE teams by managing complete project lifecycles, including scope definition and schedule planning for Azure migration and vendor integration initiatives. Facilitated agile events, maintained transparent stakeholder communication, resolved blockers, and ensured alignment between internal teams and external vendors. Coordinated status updates, risk management, and schedule adjustments in line with agile processes.
Technical Program Manager/Scrum Master at Pluto TV (via Insight Global)
May 1, 2023 - October 13, 2025Directed cross-functional teams of 3-12 members using SAFe Agile, defining project scope, dependencies, and milestones for high-visibility platform enhancements. Collaborated with Product and Engineering leads to set sprint priorities and managed stakeholder expectations. Delivered sprint and project status updates via Jira dashboards and Grafana, enhancing roadmap planning and release activities. Promoted agile practices to foster trust, feedback, and effective communication.
IT PROJECT MANAGER / SCRUM MASTER at Fubo TV
September 1, 2022 - October 13, 2025Guided multiple teams through Agile ceremonies, sprint planning, and feature delivery across mobile, web, and OTT platforms. Led estimation, prioritization, and dependency management, aligning deliverables with SDLC and stakeholder goals. Managed stakeholder relationships, risks, and dependencies, and communicated technical challenges and project status across projects. Documented user stories, acceptance criteria, and test scenarios using Jira and Airtable; provided strategic progress reporting to executive leadership.
Product Reliability Engineer (Remote Triage) at Fubo TV
January 1, 2020 - October 13, 2025Monitored live and on-demand video delivery, escalating technical issues and triaging defects with development teams. Collaborated closely with CS agents and engineering to resolve customer-impacting bugs and support escalations. Participated in software QA, product testing, and internal training to support platform reliability goals.
Software Engineer – L2 Support at GroupM
September 1, 2017 - October 13, 2025Investigated and resolved ETL and data mart inconsistencies, collaborating with QA and development to enhance performance. Managed access controls and compliance standards across data applications, delivering performance dashboards and resolving application issues aligned with SLAs and business objectives.
Production Application Support Analyst at Polaris Management Consulting
May 1, 2016 - October 13, 2025Acted as SME for grant management systems, owning the full lifecycle of support and minor releases from scope to deployment. Led client presentations, system training, and release testing, improving satisfaction scores and renewal rates. Documented and tracked client requests in Zendesk and Salesforce; conducted root cause analyses and proposed feature enhancements.
Education
Bachelor's degree, information technology with Business emphasis at Northern Caribbean University
January 11, 2030 - October 13, 2025BS, Information Technology, Emphasis in Business at Northern Caribbean University
January 11, 2030 - October 13, 2025Bachelor's degree, information technology with Business emphasis at Northern Caribbean University
January 11, 2030 - October 13, 2025BS, Information Technology, Emphasis in Business at Northern Caribbean University
January 11, 2030 - October 13, 2025Bachelor's degree, information technology with Business emphasis at Northern Caribbean University
January 11, 2030 - October 13, 2025BS, Information Technology, Emphasis in Business at Northern Caribbean University
January 11, 2030 - October 13, 2025Qualifications
SAFe Scrum Practitioner
January 11, 2030 - October 13, 2025Certified Advanced Scrum Master (SASM)
January 11, 2030 - October 13, 2025CSM, Scrum Alliance
January 11, 2030 - October 13, 2025CSM: Certified ScrumMaster
January 11, 2030 - October 13, 2025SAFe Scrum Practitioner (SSP)
January 11, 2030 - October 13, 2025Certified Advanced Scrum Master (SASM)
January 11, 2030 - October 13, 2025Certified ScrumMaster (CSM)
January 1, 2020 - October 13, 2025SAFe Scrum Practitioner (SPC)
January 11, 2030 - October 13, 2025SAFe Advanced Scrum Master (SASM)
January 11, 2030 - October 13, 2025Certified ScrumMaster (CSM)
January 11, 2030 - October 13, 2025Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Telecommunications
Experience Level
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