DCS Verification Co-op at Microchip Technology Inc.

Diagnosed and resolved system-level issues in complex verification environments, ensuring seamless migration of Cadence Verification IP (VIP). Worked cross-functionally with engineers to diagnose and solve configuration and compatibility problems in Linux-based environments. Authored technical documentation and troubleshooting guides to reduce repetitive issues and support long-term efficiency.

IT Analyst I at Microserve

Provided Tier 1 technical support to remote users, troubleshooting and resolving hardware and software issues for PCs, printers, and peripherals, minimizing downtime and ensuring high customer satisfaction. Documented and maintained incident records and resolutions in ITGlue, logged and tracked support tickets in ConnectWise, assisted with onboarding new users, setting up accounts, configuring hardware, and troubleshooting software installations to ensure a seamless and efficient user experience.

Senior System Manager at Cloud 9 Solutions

Led the Data Trust pillar, driving data governance, quality, and compliance initiatives. Managed user accounts, access controls, device management, and security configurations; led Exchange-to-M365 migration, Proofpoint rollout, and cloud migration projects. Established governance frameworks and KPIs, and facilitated data stewardship meetings to define ownership and sharing strategies. Oversaw data governance tooling adoption and documentation, ensuring alignment with data privacy standards and secure, scalable operations.

System Administrator at Big Times IT Solutions

Implemented system security protocols, disaster recovery planning, load balancing, and performance optimization. Administered Google Workspace, supported user training, incident resolution, and maintained network and database tasks. Led backup strategies and deployment pipelines, improving uptime and reliability. Managed ticketing and documentation to ensure transparency and consistency.

Technical Support L3 Engineer at Fujitsu

Delivered high-level technical support for hardware and software, diagnosed complex issues, and managed server performance monitoring. Assisted with storage, memory, and processor management; contributed to cost-reduction efforts and coordinated server administration tasks. Supported ticketing systems and provided training to users.

Senior System Manager at Cloud 9 Solutions

Lead the Data Trust pillar, driving data governance, quality, and compliance across the organization. Implemented governance across people, process, and technology; managed Google Workspace accounts, access controls, device management, and granular permissions. Established Data Stewardship and council meetings to define data ownership and sharing strategies. Optimized Google Workspace deployment to achieve 99.9% system uptime and reduced security incidents through strict access management. Authored internal documentation and policies for governance; supported adoption of governance tools focusing on Data Catalog, Metadata, and Data Privacy. Collaborated with business partners to gather requirements and deliver high-quality data solutions; led an engineering team through data model and pipeline design; partnered with leadership to implement BI solutions and defined SLAs for production data processes.

System Administrator at Big Times IT Solutions

Implemented security protocols (firewall configuration, data encryption) and disaster recovery planning; performed performance optimizations. Administered network infrastructure including routers, switches, and firewalls; oversaw Oracle and SQL databases. Maintained Google Workspace and share drives; delivered user training and created documentation. Managed service levels with SLAs and KPIs, allocated resources, and ensured uptime. Documented procedures and standardized processes to improve efficiency.