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I'm a detail-oriented and proactive Computer Programming Technician with experience in database management, system security, software development, and workstation setup. Adapt at troubleshooting, server management, and customer engagement, with a strong foundation in software development and programming. I'm eager to apply problem-solving skills and technical expertise in a dynamic IT environment, and I aim to develop expertise in Angular/React and other frontend technologies.…I'm a detail-oriented and proactive Computer Programming Technician with experience in database management, system security, software development, and workstation setup. Adapt at troubleshooting, server management, and customer engagement, with a strong foundation in software development and programming. I'm eager to apply problem-solving skills and technical expertise in a dynamic IT environment, and I aim to develop expertise in Angular/React and other frontend technologies.

Michael Tracy

Front-End Developer, Back-End Developer, Full Stack Developer, +2

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I'm a detail-oriented and proactive Computer Programming Technician with experience in database management, system security, software development, and workstation setup. Adapt at troubleshooting, server management, and customer engagement, with a strong foundation in software development and programming. I'm eager to apply problem-solving skills and technical expertise in a dynamic IT environment, and I aim to develop expertise in Angular/React and other frontend technologies.…I'm a detail-oriented and proactive Computer Programming Technician with experience in database management, system security, software development, and workstation setup. Adapt at troubleshooting, server management, and customer engagement, with a strong foundation in software development and programming. I'm eager to apply problem-solving skills and technical expertise in a dynamic IT environment, and I aim to develop expertise in Angular/React and other frontend technologies.

Available to hire

I’m a detail-oriented and proactive Computer Programming Technician with experience in database management, system security, software development, and workstation setup.

Adapt at troubleshooting, server management, and customer engagement, with a strong foundation in software development and programming. I’m eager to apply problem-solving skills and technical expertise in a dynamic IT environment, and I aim to develop expertise in Angular/React and other frontend technologies.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Help Desk Technician at Netsolve Services Inc.

December 1, 2023 - October 13, 2025

Administered Office 365 across a network of over 250 computers, ensuring seamless operations; Took accurate notes on problems customers faced and found resolutions to ensure customer satisfaction; Assisted in the setup and configuration of new servers, supporting business expansion; Rapidly responded to post-breach incidents, successfully securing 20+ customer accounts for a single client; Ensured rapid response to customers with a resolution rate of over 80%, escalating where necessary; Aided customers in developing plans of action to improve communication and provide customers with peace of mind.

Help Desk Technician at Netsolve Services Inc.

April 1, 2023 - October 13, 2025

Managed and maintained a database with over 250 users, applying CRUD functionality for proper data manipulation; Monitored over 250 accounts for discrepancies, ensuring rapid response if any were found; Quickly responded to phone calls and walk-ins, ensuring timely response; Ensured all systems were updated and secured, preventing vulnerabilities; Set up and managed physical workstations, optimizing performance and user experience; Managed incoming calls, ensuring appropriate data was collected and documented; Organized customer data in Microsoft Excel files and within databases.