Eva Zhou

Available to hire

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

Language

English
Fluent

Work Experience

Design Researcher at CERRA (Canadian Emergency Responders Robotics Association)
January 1, 2025 - Present
Conducted interviews with drone pilots and evaluators to identify cognitive workload issues during real operations. Digitized the training system by integrating biometric sensors and AI to identify when and why cognitive overload occurs during missions. Developed a system that merges subjective self-assessments with objective biometric data to evaluate pilot workload and inform personalized training plans.
Product Designer at Meituan
June 1, 2023 - October 14, 2025
Improved booking conversion rate by 1.3% through redesigning the booking page and optimizing information flow; reduced cognitive load for hosts by eliminating secondary information and simplifying content structure; improved listing migration flow by consolidating a 3-step process into a single step, resulting in an 11% increase in listing binding rate; achieved a 90% reduction in customer service orders (45–90 per month) by streamlining how hosts view, respond to, and report orders on the app.
Product Design Intern at Meituan
September 1, 2021 - October 14, 2025
Streamlined the report viewing process by improving information hierarchy and minimizing interaction steps, enabling users to access reports faster. Collaborated with design team members in creating the design systems to maintain design consistency.
Interaction Design Intern at Hi Mala Ya Technology
July 1, 2021 - October 14, 2025
Achieved faster task execution and reduced cognitive load by streamlining workflows tailored to each user role based RBAC (Role-Based Access Control) method.
UI Designer at Wailian Group
March 1, 2019 - October 14, 2025
Led the design of company websites and digital ads across various platforms, crafting visually engaging content to drive user interaction and conversions. Created and developed print materials to support marketing events and reinforce brand identity.

Education

MEng in Engineering Design at McMaster University
September 1, 2024 - October 14, 2025
MSc in Digital and Interaction Design at Politecnico di Milano
September 1, 2019 - April 1, 2022
BA in Digital Media Art and Design at Fudan University Shanghai Institute of Visual Arts
September 1, 2009 - June 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Media & Entertainment, Professional Services