Eva Zhou

Design Researcher at CERRA (Canadian Emergency Responders Robotics Association)

Conducted interviews with drone pilots and evaluators to identify cognitive workload issues during real operations. Digitized the training system by integrating biometric sensors and AI to identify when and why cognitive overload occurs during missions. Developed a system that merges subjective self-assessments with objective biometric data to evaluate pilot workload and inform personalized training plans.

Product Designer at Meituan

Improved booking conversion rate by 1.3% through redesigning the booking page and optimizing information flow; reduced cognitive load for hosts by eliminating secondary information and simplifying content structure; improved listing migration flow by consolidating a 3-step process into a single step, resulting in an 11% increase in listing binding rate; achieved a 90% reduction in customer service orders (45–90 per month) by streamlining how hosts view, respond to, and report orders on the app.

Product Design Intern at Meituan

Streamlined the report viewing process by improving information hierarchy and minimizing interaction steps, enabling users to access reports faster. Collaborated with design team members in creating the design systems to maintain design consistency.

Interaction Design Intern at Hi Mala Ya Technology

Achieved faster task execution and reduced cognitive load by streamlining workflows tailored to each user role based RBAC (Role-Based Access Control) method.