I am a dedicated and accomplished IT Project Manager with extensive experience leading cross-functional teams, delivering complex technology solutions, and aligning projects with strategic business goals. I am proficient in Agile methodologies (Scrum, Kanban), stakeholder engagement, risk management, and IT compliance, with international experience in both public and private sectors.

Safi Alickaj

I am a dedicated and accomplished IT Project Manager with extensive experience leading cross-functional teams, delivering complex technology solutions, and aligning projects with strategic business goals. I am proficient in Agile methodologies (Scrum, Kanban), stakeholder engagement, risk management, and IT compliance, with international experience in both public and private sectors.

Available to hire

I am a dedicated and accomplished IT Project Manager with extensive experience leading cross-functional teams, delivering complex technology solutions, and aligning projects with strategic business goals. I am proficient in Agile methodologies (Scrum, Kanban), stakeholder engagement, risk management, and IT compliance, with international experience in both public and private sectors.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Albanian
Advanced
English
Fluent

Work Experience

Program Manager at DAI Global LLC
January 1, 2025 - October 14, 2025
Managed and tracked activity implementation progress, ensured adherence to the approved work plan and deliverable schedule, and troubleshoot deviations for personnel, consultants, and subcontractors; conducted technical reviews of all deliverables, provided feedback, and ensured quality control; developed and maintained a project plan, coordinate tasks, milestones, and deliverables effectively; developed technical scopes, budget estimates, and captured MEL for reporting; directly managed relationships with clients, relevant stakeholders, and implementing partners.
IT Project Manager at C.C.S SH.P.K
January 1, 2025 - Present
Led end-to-end planning and execution of IT system integration projects, aligning technical requirements with business objectives; gathered and analyzed system requirements with stakeholders to identify opportunities for process improvement; managed penetration testing, risk assessments, and incident response services; oversaw vendor relationships and evaluated third-party proposals/contracts for alignment with project goals and timelines; coordinated cross-functional technical teams, delegated responsibilities, and ensured clear communication and accountability; ensured regulatory and standards compliance (GDPR, NIS2, ISO 27001) during implementation and testing phases.
Program Manager at DAI Global LLC
January 1, 2025 - October 14, 2025
Manage and track activity implementation progress, ensure adhesion of the approved work plan and deliverable schedule, and troubleshoot deviations for personnel, consultants, and subcontractors. Conduct technical reviews of all deliverables, provide feedback, and ensure quality control. Develop and maintain a project plan, coordinate tasks, milestones, and deliverables effectively. Develop technical scopes, budget estimates, and capture monitoring, evaluation, and learning (MEL) for reporting. Directly manage relationships with clients, relevant stakeholders, and implementing partners.
IT Project Manager at C.C.S SH.P.K
January 1, 2025 - Present
Led end-to-end planning and execution of IT system integration projects, aligning technical requirements with business objectives. Gathered and analyzed system requirements in collaboration with stakeholders to identify opportunities for process improvement. Managed and delivered penetration testing, risk assessments, and incident response services. Oversaw vendor relationships and evaluated third-party proposals/contracts for alignment with project goals and timelines. Coordinated cross-functional technical teams, delegated responsibilities, and ensured clear communication and accountability. Ensured regulatory and standards compliance, including GDPR, NIS2, and ISO 27001, during implementation and testing phases.
IT Project Manager at Infosoft Systems
December 1, 2024 - October 14, 2025
Using Customer Relationship Management (CRM) systems to document and monitor client interactions; participating in daily meetings (Daily Scrum) with partners to coordinate progress and address current issues; monitoring progress and tracking roadblocks; managing documentation and reports; proactively identified and mitigated potential risks, resolving critical issues to maintain project momentum.
IT Project Manager at Infosoft Systems
December 1, 2024 - October 14, 2025
Document and monitor client interactions using CRM systems. Participate in Daily Scrum with partners to coordinate progress and address issues. Monitor progress, track roadblocks, manage documentation and reports. Proactively identified and mitigated risks, resolving critical issues to maintain project momentum.
Scrum Master at ESET North America
February 1, 2023 - October 14, 2025
Identify key project team members by defining roles and responsibilities to create a project organization structure in order to develop a communication plan; Facilitate Scrum Ceremonies and ensure the team is adhering to best practices based on the Agile/Scrum framework; Maintain all Scrum artifacts to ensure user stories and tasks are up-to-date, prioritized and available for viewing by the organization; Create and maintain the product backlog and write/analyze user stories.
Scrum Master at ESET North America
February 1, 2023 - October 14, 2025
Identify key project team members by defining roles and responsibilities to create a project organization structure. Facilitate Scrum ceremonies and ensure adherence to Agile/Scrum practices. Maintain all Scrum artifacts to keep user stories and tasks up-to-date and visible. Create and maintain the product backlog and write/analyze user stories.
IT Specialist at National Agency of Information Society
July 1, 2022 - October 14, 2025
Configure, deploy, install and troubleshoot network devices and computer components; Coordinate the work with the institution for testing, development and continuous improvement of services that are offered in the government portal “e-Albania”; Manage and update the National Territorial Defense Inspectorate website; Training of National Territorial Defense inspectors on using the “E- Inspection” system.
IT Specialist at National Agency of Information Society
July 1, 2022 - October 14, 2025
Configure, deploy, install and troubleshoot network devices and computer components. Coordinate testing, development and continuous improvement of services offered in the government portal 'e-Albania'. Manage and update the National Territorial Defense Inspectorate website. Train inspectors on using the 'E-Inspection' system.

Education

Master's degree in Information Technology at Tirana University of Natural Sciences
November 1, 2014 - March 1, 2016
Bachelor's degree in Information Technology at Tirana University of Natural Sciences
September 1, 2011 - July 1, 2014
Master's Degree in Information Technology at Tirana University of Natural Sciences
November 1, 2014 - March 1, 2016
Bachelor's Degree in Information Technology at Tirana University of Natural Sciences
September 1, 2011 - July 1, 2014

Qualifications

Certified ScrumMaster (CSM)
January 11, 2030 - October 14, 2025
PMP (in progress)
January 11, 2030 - October 14, 2025
Developing and Managing a Successful Technology Strategy
January 11, 2030 - October 14, 2025
Azure Fundamentals
January 11, 2030 - October 14, 2025
Cisco Certified Network Associate (CCNA)
January 11, 2030 - October 14, 2025
Amazon Web Services (AWS) Fundamentals
January 11, 2030 - October 14, 2025
Project Management Professional (PMP)
January 11, 2030 - October 14, 2025
Certified ScrumMaster (CSM)
January 11, 2030 - October 14, 2025

Industry Experience

Government, Professional Services, Software & Internet, Education, Telecommunications, Other