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I am a dynamic and customer-focused professional with over 11 years of experience in managing customer relationships, resolving complex issues, and delivering high-quality digital solutions. I excel at collaborating with cross-functional teams to translate business needs into user-friendly features, while maintaining a strong customer-first mindset in high-pressure environments. I work well with stakeholders across teams, using lean practices and continuous improvement to optimize service delivery. I am proactive, curious, and committed to delivering excellence in both customer service and software delivery.…I am a dynamic and customer-focused professional with over 11 years of experience in managing customer relationships, resolving complex issues, and delivering high-quality digital solutions. I excel at collaborating with cross-functional teams to translate business needs into user-friendly features, while maintaining a strong customer-first mindset in high-pressure environments. I work well with stakeholders across teams, using lean practices and continuous improvement to optimize service delivery. I am proactive, curious, and committed to delivering excellence in both customer service and software delivery.

Swati Sharma

Full Stack Developer, Web Developer, Back-End Developer, +2

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I am a dynamic and customer-focused professional with over 11 years of experience in managing customer relationships, resolving complex issues, and delivering high-quality digital solutions. I excel at collaborating with cross-functional teams to translate business needs into user-friendly features, while maintaining a strong customer-first mindset in high-pressure environments. I work well with stakeholders across teams, using lean practices and continuous improvement to optimize service delivery. I am proactive, curious, and committed to delivering excellence in both customer service and software delivery.…I am a dynamic and customer-focused professional with over 11 years of experience in managing customer relationships, resolving complex issues, and delivering high-quality digital solutions. I excel at collaborating with cross-functional teams to translate business needs into user-friendly features, while maintaining a strong customer-first mindset in high-pressure environments. I work well with stakeholders across teams, using lean practices and continuous improvement to optimize service delivery. I am proactive, curious, and committed to delivering excellence in both customer service and software delivery.

Available to hire

I am a dynamic and customer-focused professional with over 11 years of experience in managing customer relationships, resolving complex issues, and delivering high-quality digital solutions. I excel at collaborating with cross-functional teams to translate business needs into user-friendly features, while maintaining a strong customer-first mindset in high-pressure environments.

I work well with stakeholders across teams, using lean practices and continuous improvement to optimize service delivery. I am proactive, curious, and committed to delivering excellence in both customer service and software delivery.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Customer Support Advocate and Scrum Master at BELL, Canada

February 1, 2025 - February 1, 2025

Acted as primary point of contact for customers and stakeholders, ensuring clear communication and timely resolution of issues. Collaborated with cross-functional teams to deliver quality digital products while addressing customer feedback and concerns. Facilitated customer-oriented retrospectives to enhance satisfaction and optimize service delivery processes. Managed escalations and provided tailored solutions for customer needs, leveraging technical expertise. Supported customer queries related to internet security applications and product features.

Customer Liaison and Senior Software Developer at Tata Consultancy Services, Canada

October 1, 2021 - October 1, 2021

Liaised with clients to understand and prioritize their needs, translating technical complexities into accessible solutions. Provided technical assistance and ensured timely resolution of issues for end-users and stakeholders. Team Management including leave/timesheet recording, managing team budgets. Organized the onboarding and off boarding process of an employee in the team. Delivered user-friendly features and functionalities, incorporating customer feedback to improve overall satisfaction.

Customer Liaison and Team Leader at Net Solutions, India

May 1, 2019 - May 1, 2019

Coordinated with business analysts and stakeholders to gather user requirements and deliver personalized solutions. Led a team to develop web services and mobile app features, ensuring alignment with client expectations. Responded to customer inquiries, offering technical solutions and product enhancements to meet evolving needs.

Android Application Technical Support at Click Labs Private Limited, India

October 1, 2015 - October 1, 2015

Developed Android applications tailored to user needs, ensuring seamless functionality and a positive user experience. Communicated technical updates to stakeholders, ensuring transparency and customer satisfaction. Assisted in QA and testing phases, addressing user feedback to enhance product quality.