Lead Business Analyst at Transport for NSW

Led end-to-end business analysis for the transition from the Amadeus ticketing platform to the Turnit reservation system to support rural and regional travel in NSW. Conducted detailed data analysis to identify legacy gaps, supported API data mapping, validated data migration accuracy, and defined key metrics for Google Analytics to ensure consistent reporting and a seamless user experience across web and mobile channels. Drove the creation of a unified Design System to standardize digital experiences, collaborating with Product Owners, UI/UX designers, accessibility specialists, and front-end developers to translate requirements into scalable design tokens and reusable components. Coordinated Opal Plus Trial App and Opal Travel App integrations with On-Demand operators to validate multimodal travel feasibility. Led the technology stack uplift of transportnsw.info (Angular to React, headless Drupal) within Agile framework.

Lead Business Analyst at Transport for NSW

Led end-to-end business analysis for the transition from the Amadeus ticketing platform to the Turnit reservation system, coordinating with vendors, technical teams, and stakeholders. Identified gaps in legacy data through detailed analysis, supported API data mapping, and validated data migration accuracy. Defined key metrics for Google Analytics to ensure consistent reporting and a seamless user experience across web and mobile channels, contributing to a unified design system and reusable components.

Lead Business Analyst at Transport for NSW

Led end-to-end business analysis for the transition from the Amadeus ticketing platform to the Turnit reservation system, coordinating with vendors, technical teams, and stakeholders to enable planning, booking, payment, and management of rural and regional travel in NSW. Performed detailed data analysis to identify legacy gaps, supported API data mapping, validated data migration accuracy, and defined key metrics for Google Analytics to ensure consistent reporting and a seamless cross-channel user experience across web and mobile platforms.

Senior Business Analyst at Revenue NSW

Led data mapping for the First Home Buyer Scheme MVP, addressing data integration challenges across multiple systems. Collaborated with technical teams to understand database structures, map data flows, define transformation rules, and support accurate eligibility calculations and customer journeys, ensuring data integrity and traceability across sources.

Senior Business Analyst at Revenue NSW

Led data mapping for the First Home Buyer Scheme MVP, addressing complex data integration challenges across multiple systems. Collaborated with technical teams to understand database structures, mapped data flows, and defined transformation rules to support accurate eligibility calculations and customer journeys, ensuring data integrity and traceability across sources.

Senior Business Analyst at Revenue NSW

Led data mapping for the First Home Buyer Scheme MVP, addressing complex data integration across multiple systems. Defined transformation rules, mapped data flows, and supported eligibility calculations and customer journeys, ensuring data integrity and traceability across systems.

System Analyst at Abu Dhabi Commercial Bank

Led the Payment Hub implementation, centralizing payment processing across multiple channels and systems (internal fund transfers, domestic/international transfers, MT103/MT202). Contributed to the Core Banking Upgrade through requirements elicitation and gap analysis, authored BRDs and functional specifications for data migration and interface enhancements. Led the Utility Bill Settlement System automation and Paper Based Payment Authentication to reduce fraud and improve reconciliation, delivering significant cost savings.

System Analyst at Abu Dhabi Commercial Bank (ADCB)

Led the implementation of a centralized Payment Hub integrating multiple payment types with various systems. Contributed to requirements elicitation and gap analysis for core banking upgrades, authored BRDs and functional specifications for data migration and interface enhancements, and supported data mapping across customer, account, and transaction domains.

System Analyst at Abu Dhabi Commercial Bank

Led the implementation of a centralized Payment Hub integrating multiple payment types with various systems. Conducted requirements elicitation and gap analysis for the core banking upgrade; authored BRDs and functional specifications for data migration and interface enhancements; automated Utility Bill Settlement and improved reconciliation; contributed to Paper Based Payment Authentication security measures.

System Analyst at Abu Dhabi Islamic Bank

Technical coordination for the Early Warning System, a credit risk monitoring tool. Led Tradex/APX web-based Wealth Management platform enhancements, supported the Fund Transfer Pricing (FTP) system, and contributed to Sharia-compliant workflow improvements in .NET-based applications.

System Analyst at Abu Dhabi Islamic Bank

Coordinated implementation of Early Warning System for credit risk monitoring; contributed to Tradex/APX Wealth Management platform; supported Fund Transfer Pricing (Sybase) and FX Profitability System development; assisted in Sharia Workflow System enhancements.

System Analyst at Abu Dhabi Islamic Bank

Coordinated technical efforts for the Early Warning System; oversaw Tradex/APX wealth management platform; supported Fund Transfer Pricing (Sybase); built FX Profitability System; contributed to Sharia Workflow System enhancements.

Software Engineer at Allied Bank Limited

Worked as a software engineer and Business Analyst on the Credit Management System, Bill Payment System, Auto Debit System, and Electronic Payment and Refund System (EPARS), leveraging .NET and SQL Server to automate lending, billing, and payment processing workflows.

Software Engineer at Allied Bank Limited

Developed CMS, UBPS, Auto Debit System, and EPARS; performed business analysis and development for integrated billing and payment processes.