Available to hire
As a Systems & Payments Specialist, I bring a wealth of expertise in the swift deployment of software and integrated solutions tailored for the Retail, Hospitality, and Food & Beverage sectors.
My core competencies lie in payment technology and POS, offering value-added services and delivering strategic consultancy to empower businesses with cutting-edge mobility payment solutions. My focus is on enabling clients to seamlessly adopt the latest technologies, ensuring they stay at the forefront of their industry.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Arabic
Advanced
Hindi
Fluent
Urdu
Fluent
Work Experience
Solutions Engineer - Payments at HRS International
July 1, 2023 - PresentDesign end-to-end hospitality payment solutions tailored to hotel operations, including front desk, F&B outlets, in-room services. Develop and document integration workflows involving PMS, POS, payment gateways, and merchant acquirers. Partner with Sales to understand customer needs and translate them into technical solutions. Deliver product demos showcasing payment features specific to hospitality (e.g., room charges, contactless check-in/out, folio splitting). Assist in RFP responses and technical documentation. Conduct technical discovery sessions to assess clients' current systems and payment infrastructure. Advise hospitality clients on PCI compliance, tokenization, EMV adoption, and fraud prevention. Act as the technical liaison between the client’s IT team, third-party vendors (e.g., PMS providers), and internal product/engineering teams. Support onboarding of new properties or hotel groups by guiding integration with payment gateways and hardware (e.g., terminals). Troublesh
Solutions Engineer - Payments at HRS International
July 1, 2023 - PresentDesign end-to-end hospitality payment solutions tailored to hotel operations, including front desk, F&B outlets, and in-room services. Develop and document integration workflows involving PMS, POS, payment gateways, and merchant acquirers. Partner with Sales to understand customer needs and translate them into technical solutions. Deliver product demos showcasing hospitality-specific payment features (e.g., room charges, contactless check-in/out, folio splitting). Assist in RFP responses and technical documentation. Conduct technical discovery sessions to assess clients' current systems and payment infrastructure. Advise hospitality clients on PCI compliance, tokenization, EMV adoption, and fraud prevention. Act as the technical liaison between the client IT team, third-party vendors (e.g., PMS providers), and internal product/engineering teams. Support onboarding of new properties by guiding integration with payment gateways and hardware (terminals). Troubleshoot and resolve issues du
Solutions Engineer - Payments at HRS International
July 1, 2023 - PresentDesign end-to-end hospitality payment solutions tailored to hotel operations, including front desk, F&B outlets, and in-room services. Develop and document integration workflows involving PMS, POS, payment gateways, and merchant acquirers. Partner with Sales to understand customer needs and translate them into technical solutions. Deliver product demos showcasing payment features specific to hospitality (e.g., room charges, contactless check-in/out, folio splitting). Assist in RFP responses and technical documentation. Conduct technical discovery sessions to assess clients’ current systems and payment infrastructure. Advise hospitality clients on PCI compliance, tokenization, EMV adoption, and fraud prevention. Act as the technical liaison between the client’s IT team, third-party vendors (e.g., PMS providers), and internal product/engineering teams. Support the onboarding of new properties or hotel groups by guiding integration with payment gateways and hardware (e.g., terminals).
Solutions Engineer - Payments at HRS International
July 1, 2023 - PresentDesign end-to-end hospitality payment solutions for hotel operations (front desk, F&B outlets, in-room services); document integration workflows involving PMS, POS, payment gateways, and merchant acquirers; collaborate with Sales to translate customer needs into technical solutions; deliver product demos targeting hospitality features (room charges, contactless check-in/out, folio splitting); advise on PCI compliance, tokenization, EMV adoption, and fraud prevention; act as the technical liaison between the client IT teams, third-party vendors, and internal product/engineering teams; support property onboarding and onboarding of gateways/hardware; troubleshoot issues during pre-sales and implementation; create solution briefs, integration diagrams, and implementation guides; train internal teams on hospitality payment workflows.
Solutions Engineer - Payments at HRS International
July 1, 2023 - PresentDesign end-to-end hospitality payment solutions tailored to hotel operations, including front desk, F&B outlets, and in-room services. Develop and document integration workflows involving PMS, POS, payment gateways, and merchant acquirers. Partner with Sales to understand customer needs and translate them into technical solutions. Deliver product demos showcasing payment features specific to hospitality (e.g., room charges, contactless check-in/out, folio splitting). Assist in RFP responses and technical documentation. Conduct technical discovery sessions to assess clients' current systems and payment infrastructure. Advise hospitality clients on PCI compliance, tokenization, EMV adoption, and fraud prevention. Act as the technical liaison between the client's IT team, third-party vendors (e.g., PMS providers), and internal product/engineering teams. Support the onboarding of new properties or hotel groups by guiding integration with payment gateways and hardware (e.g., terminals). Tro
Solutions Engineer - Payments at HRS International
July 1, 2023 - PresentDesign end-to-end hospitality payment solutions for hotel operations (front desk, F&B outlets, in-room services); develop and document integration workflows involving PMS, POS, payment gateways, and merchant acquirers; partner with Sales to translate customer needs into technical solutions; deliver product demos highlighting hospitality payment features (e.g., room charges, contactless check-in/out, folio splitting); assist with RFP responses and technical documentation; conduct discovery sessions to assess current systems and payment infrastructure; advise on PCI compliance, tokenization, EMV adoption, and fraud prevention; act as liaison between client IT teams, third-party vendors, and internal product/engineering teams; support onboarding of new properties; troubleshoot issues; create solution briefs and implementation guides; train internal teams on payment workflows.
Solution Engineer - Payments at Shiji Middle East
June 30, 2023 - October 14, 2025Spearheaded the integration of payment solutions within Shiji Group's suite of products, enhancing transaction capabilities for clients. Oversaw the management of Shiji Group's dealership network across the Middle East, ensuring optimal service delivery and partner satisfaction. Fostered strategic partnerships with key Fintech and payment service providers, expanding the company's reach and capabilities in the region. Initiated and cultivated relationships with new payment processors, coordinating development projects to meet shared objectives. Collaborated closely with the Shiji Sales team to assess and address local merchant payment requirements, tailoring solutions to their specific needs. Conducted presentations to merchants, effectively communicating the benefits and features of Shiji Group's payment solutions. Drove sales efforts for payment solutions, engaging with merchants throughout the scoping and project planning phases to secure their business.
Solutions Engineer - Payments at Shiji Middle East
June 30, 2023 - October 14, 2025Spearheaded the integration of payment solutions within Shiji Group's suite of products, enhancing transaction capabilities for clients. Overseen the management of Shiji Group's dealership network across the Middle East, ensuring optimal service delivery and partner satisfaction. Fostered strategic partnerships with key Fintech and payment service providers, expanding the company's reach. Initiated and cultivated relationships with new payment processors, coordinating development projects to meet shared objectives. Collaborated with the Sales team to assess local merchant payment requirements, tailoring solutions. Conducted presentations to merchants, effectively communicating the benefits and features of Shiji Group's payment solutions. Drove sales efforts for payment solutions, engaging with merchants throughout the scoping and project planning phases to secure their business.
Solution Engineer - Payments at Shiji Middle East
June 30, 2023 - October 14, 2025Spearheaded the integration of payment solutions within Shiji Group's suite of products, enhancing transaction capabilities for clients. Overseen the management of Shiji Group's dealership network across the Middle East, ensuring optimal service delivery and partner satisfaction. Fostered strategic partnerships with key Fintech and payment service providers, expanding the company's reach and capabilities in the region. Initiated and cultivated relationships with new payment processors, coordinating development projects to meet shared objectives. Collaborated closely with the Shiji Sales team to assess and address local merchant payment requirements, tailoring solutions to their specific needs. Conducted presentations to merchants, effectively communicating the benefits and features of Shiji Group's payment solutions. Drove sales efforts for payment solutions, engaging with merchants throughout the scoping and project planning phases to secure their business.
Solution Engineer - Payments at Shiji Middle East
June 30, 2023 - October 14, 2025Spearheaded integration of payment solutions within Shiji Group's product suite; managed dealership network across the Middle East; fostered strategic partnerships with Fintech and payment service providers; cultivated relationships with new payment processors; collaborated with Sales to tailor solutions to local merchant requirements; presented payment solutions to merchants; drove sales through scoping and project planning.
Solutions Engineer - Payments at Shiji Middle East
June 1, 2023 - October 14, 2025Spearheaded the integration of payment solutions within Shiji Group's suite of products, enhancing transaction capabilities for clients. Oversaw the management of Shiji Group's dealership network across the Middle East, ensuring optimal service delivery and partner satisfaction. Fostered strategic partnerships with key Fintech and payment service providers, expanding the company's reach and capabilities in the region. Initiated and cultivated relationships with new payment processors, coordinating development projects to meet shared objectives. Collaborated closely with the Shiji Sales team to assess and address local merchant payment requirements, tailoring solutions to their specific needs. Conducted presentations to merchants, effectively communicating the benefits and features of Shiji Group's payment solutions. Drove sales efforts for payment solutions, engaging with merchants throughout the scoping and project planning phases to secure their business.
Solution Engineer - Payments at Shiji Middle East
June 1, 2023 - October 14, 2025Led the integration of payment solutions within Shiji Group's product suite, expanding transaction capabilities for clients. Managed dealership network across the Middle East, fostering partner satisfaction. Built strategic partnerships with fintech and payment service providers, coordinating with new processors to meet joint objectives. Worked with the Sales team to tailor solutions for local merchant needs; presented payment solutions to merchants; drove scoping and project planning phases to secure deployments.
IT Systems Specialist at PROLOGIC FIRST
March 31, 2019 - October 14, 2025Spearheaded the implementation and deployment of the Galaxy ticketing application for high-profile clients including Ski Egypt (MAF Group), Dubai Miracle Garden, and Sharjah Planetarium. Configured and set up essential hardware peripherals, such as POS systems, printers, and scanners, ensuring full operational functionality. Supported sales teams by conducting live demonstrations, showcasing the comprehensive features of the ticketing application to potential clients. Conducted in-depth analysis of client requirements to provide tailored demonstrations, highlighting application capabilities that meet their specific needs. Efficiently resolved customer issues by managing helpdesk tickets submitted through the CRM system. Provided expert troubleshooting for network connectivity problems and effectively handled Level 2 technical escalations. Maintained a high level of customer service by promptly responding to all directed helpdesk calls. Dedicated a significant portion of the role to fie
IT Systems Specialist at PROLOGIC FIRST
March 31, 2019 - October 14, 2025Spearheaded the implementation and deployment of the Galaxy ticketing application for high-profile clients including Ski Egypt (MAF Group), Dubai Miracle Garden, and Sharjah Planetarium. Configured and set up essential hardware peripherals, such as POS systems, printers, and scanners. Supported sales teams by conducting live demonstrations. Conducted in-depth analysis of client requirements to provide tailored demonstrations. Efficiently resolved customer issues by managing helpdesk tickets, provided Level 2 network troubleshooting, and maintained high levels of customer service. Performed significant fieldwork (70% on-site) to ensure seamless on-site support and delivered specialized F&B POS application support.
IT Systems Specialist at PROLOGIC FIRST
March 31, 2019 - October 14, 2025Spearheaded the implementation and deployment of the Galaxy ticketing application for high-profile clients including Ski Egypt (MAF Group), Dubai Miracle Garden, and Sharjah Planetarium. Configured and set up essential hardware peripherals, such as POS systems, printers, and scanners, ensuring full operational functionality. Supported sales teams by conducting live demonstrations, showcasing the comprehensive features of the ticketing application to potential clients. Conducted in-depth analysis of client requirements to provide tailored demonstrations, highlighting application capabilities that meet their specific needs. Efficiently resolved customer issues by managing helpdesk tickets submitted through the CRM system. Provided expert troubleshooting for network connectivity problems and effectively handled Level 2 technical escalations. Maintained a high level of customer service by promptly responding to all directed helpdesk calls. Dedicated a significant portion of the role to fie
IT Systems Specialist at PROLOGIC FIRST
March 31, 2019 - October 14, 2025Led Galaxy ticketing application deployment for high-profile clients; configured POS hardware; conducted live demonstrations; analyzed client requirements to tailor demonstrations; resolved helpdesk tickets; provided Level 2 technical escalations; conducted fieldwork (70%); delivered specialized support for F&B POS applications; ensured operational efficiency.
IT Systems Specialist at PROLOGIC FIRST
March 1, 2019 - October 14, 2025Spearheaded the implementation and deployment of the Galaxy ticketing application for high-profile clients including Ski Egypt (MAF Group), Dubai Miracle Garden, and Sharjah Planetarium. Configured and set up essential hardware peripherals, such as POS systems, printers, and scanners, ensuring full operational functionality. Supported sales teams by conducting live demonstrations, showcasing the comprehensive features of the ticketing application to potential clients. Conducted in-depth analysis of client requirements to provide tailored demonstrations, highlighting application capabilities that meet their specific needs. Efficiently resolved customer issues by managing helpdesk tickets submitted through the CRM system. Provided expert troubleshooting for network connectivity problems and effectively handled Level 2 technical escalations. Maintained a high level of customer service by promptly responding to all directed helpdesk calls. Dedicated a significant portion of the role to fie
IT Systems Specialist at PROLOGIC FIRST
March 1, 2019 - October 14, 2025Led Galaxy ticketing application deployment for high-profile clients (Ski Egypt – MAF Group, Dubai Miracle Garden, Sharjah Planetarium); configured POS hardware, printers, and scanners; conducted live product demonstrations; analyzed client requirements to tailor demonstrations; resolved CRM tickets; provided Level 2 technical escalation; performed extensive fieldwork (70% on-site); delivered specialized F&B POS support.
IT Retail Support & Client Service Officer at INNOSOFTTECH LLC
April 30, 2016 - October 14, 2025Spearheaded the implementation and deployment of retail POS systems, enhancing transaction efficiency for clients. Delivered comprehensive 1st and 2nd level IT support, ensuring client satisfaction and system reliability. Managed successful IT projects for high-profile clients, including Dubai Police and Red Valentino Abu Dhabi, from development to production. Directed a team of junior client servicing executives, fostering professional growth and team efficiency. Conducted in-depth one-on-one client consultations to identify and prioritize key business requirements. Ensured the accuracy and timely submission of change request documents to the development team. Developed and executed training programs for clients' technical staff, improving their system management capabilities. Maintained a rigorous schedule of site visits for system installations and troubleshooting, guaranteeing operational excellence. Coordinated with project management and development teams to resolve issues prompt
IT Retail Support & Client Service Officer at INNOSOFTTECH LLC
April 30, 2016 - October 14, 2025Spearheaded the implementation and deployment of retail POS systems, enhancing transaction efficiency. Delivered 1st and 2nd line IT support and managed IT projects for high-profile clients, including Dubai Police and Red Valentino Abu Dhabi. Directed a team of junior client servicing executives. Conducted one-on-one client consultations to identify key business requirements, ensured timely change requests submission to the development team, and delivered training programs for clients' technical staff. Maintained site visit schedules for installations and troubleshooting, and coordinated with project management and development teams to resolve issues promptly. Collaborated with developers to design new features tailored to client needs and managed escalations effectively.
IT Retail Support & Client Service Officer at INNOSOFTTECH LLC
April 30, 2016 - October 14, 2025Spearheaded the implementation and deployment of retail POS systems, enhancing transaction efficiency for clients. Delivered comprehensive 1st and 2nd level IT support, ensuring client satisfaction and system reliability. Managed successful IT projects for high-profile clients, including Dubai Police and Red Valentino Abu Dhabi, from development to production. Directed a team of junior client servicing executives, fostering professional growth and team efficiency. Conducted in-depth one-on-one client consultations to identify and prioritize key business requirements. Ensured the accuracy and timely submission of change request documents to the development team. Developed and executed training programs for clients' technical staff, improving their system management capabilities. Maintained a rigorous schedule of site visits for system installations and troubleshooting, guaranteeing operational excellence. Coordinated with project management and development teams to resolve issues prompt
IT Retail Support & Client Service Officer at INNOSOFTTECH LLC
April 30, 2016 - October 14, 2025Implemented and deployed retail POS systems; delivered 1st and 2nd line IT support; managed IT projects for high-profile clients (Dubai Police, Red Valentino Abu Dhabi); led a team of junior client servicing executives; conducted client consultations; produced change requests; delivered client staff training; performed site visits for installations and troubleshooting; collaborated with development teams to resolve issues; escalations handled to ensure timely resolutions.
IT Retail Support & Client Service Officer at INNOSOFTTECH LLC
April 1, 2016 - October 14, 2025Spearheaded the implementation and deployment of retail POS systems, enhancing transaction efficiency for clients. Delivered 1st and 2nd level IT support, ensuring client satisfaction and system reliability. Managed successful IT projects for high-profile clients, including Dubai Police and Red Valentino Abu Dhabi, from development to production. Directed a team of junior client servicing executives, fostering professional growth and team efficiency. Conducted in-depth one-on-one client consultations to identify and prioritize key business requirements. Ensured the accuracy and timely submission of change request documents to the development team. Developed and executed training programs for clients' technical staff, improving their system management capabilities. Maintained a rigorous schedule of site visits for system installations and troubleshooting, guaranteeing operational excellence. Coordinated with project management and development teams to resolve issues promptly, minimizing
IT Retail Support & Client Service Officer at INNOSOFTTECH LLC
April 1, 2016 - October 14, 2025Implemented and deployed retail POS systems; delivered 1st and 2nd line IT support; managed IT projects for high-profile clients including Dubai Police and Red Valentino Abu Dhabi; led a team of junior client servicing executives; conducted one-on-one client consultations to identify and prioritize requirements; ensured change request documentation accuracy; delivered client staff training; performed site visits for installations and troubleshooting; coordinated with project management and development teams to resolve issues; collaborated with developers to design new features; handled escalations and documented findings.
Education
Bachelor of Technology - IT at Jawaharlal Nehru Technological University
January 1, 2007 - January 1, 2011Bachelor of Technology - IT at Jawaharlal Nehru Technological University
January 1, 2007 - January 1, 2011Bachelor of Technology - IT at Jawaharlal Nehru Technological University
January 1, 2007 - January 1, 2011Bachelor of Technology - IT at Jawaharlal Nehru Technological University
January 1, 2007 - January 1, 2011Bachelor of Technology - IT at Jawaharlal Nehru Technological University
January 1, 2007 - January 1, 2011Bachelor of Technology at Jawaharlal Nehru Technological University
January 1, 2007 - January 1, 2011Qualifications
Industry Experience
Travel & Hospitality, Retail, Professional Services, Software & Internet, Media & Entertainment, Financial Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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