Available to hire
Hi, I’m Steven A Hong. I’m a software testing professional with over a decade of experience leading QA teams across multiple countries. I specialise in Testing as a Service (TaaS), automation, manual and performance testing, and I excel at turning complex requirements into solid test plans and deliverables for contractual projects.
I thrive in fast-paced environments, coordinate cross-functional teams, and aim to deliver high-quality products with a strong focus on risk mitigation and customer satisfaction. I am fluent in English and Bahasa Malaysia, with conversational Cantonese and Mandarin, and I’m passionate about building robust testing processes that scale with growing businesses.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Malay
Fluent
Work Experience
President & Group CEO, Software Testing Division at TestAcc Solutions LLP
January 1, 2017 - PresentLeads the Software Quality Assurance division across multiple continents, coordinating testing activities, release readiness, and client engagement; chairs daily/weekly sprints and stand-ups; guides strategic growth and client relations.
Member of the Management Board at TestAcc Solutions LLP
January 1, 2017 - PresentRepresents group sales forecasts and revenue to investors, oversees expansion, assets and projects, and reports monthly financials to the Finance division; conducts demographic analyses and feasibility studies for new markets.
President of Operation, Software Testing Division at TestAcc Solutions LLP
December 1, 2016 - October 15, 2025Manages daily operations for 3 locations (Malaysia, Singapore & Australia); conducts software testing analysis and SIT/UAT planning; supports placement services and drives operational growth and profitability.
Senior Software Quality Assurance Specialist at TestAcc Solutions LLP
December 31, 2015 - October 15, 2025Oversees software testing projects and delivers Testing as a Service (TaaS) across various testing domains; performs requirement analysis, risk assessment, test planning, and defect monitoring.
Senior Software Test Engineer at iconnect360 Sdn. Bhd.
June 1, 2015 - October 15, 2025Wrote and prepared test cases for ASP.NET applications; logged defects; adapted to Agile testing; contributed to process improvements and tested billing systems across AU, NZ, HK, SG & MY.
Senior Software Tester at iProperty Malaysia Sdn. Bhd.
September 1, 2013 - October 15, 2025Fully responsible for manual test execution, test case development, test execution, and defect logging; contributed to automation by others; performed browser compatibility and mobility testing; implemented test documentation control.
Senior Software Tester at ITC Consultancy & Services Pte. Ltd., Singapore
May 1, 2012 - October 15, 2025 contracted to NTUC Income, Singapore; wrote and executed test cases from Business Specifications; liaised with end users during UAT; performed web-based testing for new Travel Insurance product.
Senior Test Analyst at Logica (M) Sdn. Bhd., Malaysia
December 1, 2011 - October 15, 2025Oversee card authorization and infrastructure testing; review Change Requests; create and execute test cases; develop installation guidelines and provide configuration support; log defects and support store procedures.
Research & Development Quality Control Executive (Head of Department) at Visual Solutions (M) Sdn. Bhd., Malaysia
April 1, 2011 - October 15, 2025Led a team of 8 in testing ASP.NET applications; developed test strategies and automated testing using Test Completion; performed HTTP load and performance testing; ensured smooth releases.
ICC Executive (IT Executive) at Panasonic Trading Malaysia
October 1, 2008 - October 15, 2025Oversaw network operations and IT support; provided user support during Lotus Notes migration; managed AD accounts and generated operational reports.
Test Engineer at Esquire Systems Sdn. Bhd., Malaysia
March 1, 2008 - October 15, 2025Utilized Quality Center to log defects and execute test cases; collaborated with international teams for SIT/UAT planning; led data-driven testing initiatives.
President & Group CEO, Software Testing Division at TestAcc Solutions LLP, Australia
January 1, 2017 - PresentLed a global Software Quality Assurance team across Malaysia, Singapore and Australia, guiding testing strategy and automation initiatives. Oversaw project delivery across three locations, coordinated with Senior Management and clients, refined business cases for testing services, and chaired sprint and release readiness activities; led post-implementation reviews to capture client feedback and drive continuous improvement.
Member of the Management Board at TestAcc Solutions LLP, Australia
January 1, 2017 - PresentAs a board member, presented sales forecasts and revenue metrics to private investors and shareholders; steered geographic expansion and growth strategies; managed company assets and cross-location projects; reported monthly financials to the Finance division; conducted demographic analyses to identify potential new clients and markets.
President of Operation, Software Testing Division at TestAcc Solutions LLP, Malaysia
December 31, 2016 - October 15, 2025Managed daily operations for three locations (Malaysia, Singapore & Australia), performed software testing analysis for customers, redefined business cases and orchestrated SIT and UAT activities; assisted clients with placement services for qualified Software Testing and Accounting staff; ensured delivery against commitments.
Sn. Software Quality Assurance Specialist at TestAcc Solutions LLP, Malaysia
December 31, 2015 - October 15, 2025Monitored and managed entire software testing project timelines; provided Testing as a Service (TaaS) to clients for contractual projects; covered Web-based, Functional, Exploratory, Mobile, System Integration, User Acceptance, End-to-End, and Regression testing; prepared test plans and ensured client sign-off; performed requirements gathering and risk estimation; tracked defects via FMEA and provided ongoing support.
Senior Software Test Engineer at iconnect360 Sdn. Bhd., Malaysia
June 30, 2015 - October 15, 2025Wrote and prepared test cases for ASP.NET applications; performed quality testing on billing systems; logged and managed defect lists; adapted to Agile environment with Daily Scrums; proposed improvements to testing methods.
Senior Software Tester at iProperty Malaysia Sdn. Bhd., Malaysia
September 30, 2013 - October 15, 2025Fully responsible for manual test execution including test case development, execution and defect logging; worked in Agile testing environment; created Test Plans with Traceability Matrix; collaborated with developers to resolve issues; allocated ~5% of time to automation (Selenium/Jenkins) and explored tools (JMeter, LoadUI); performed cross-browser compatibility testing and mobility testing; implemented source control for testing documents via SVN.
Senior Software Tester, Contract at ITC Consultancy & Services Pte. Ltd., Singapore
May 1, 2012 - October 15, 2025Assigned to NTUC Income project Travel Plans; authored and executed test cases from Business Specifications; liaised with end-users during UAT; performed web-based testing on Travel Insurance product including New Business, Endorsement and Renewal.
Senior Test Analyst at Logica (M) Sdn. Bhd., Malaysia
December 31, 2011 - October 15, 2025Oversaw card authorization and infrastructure testing for Shell; reviewed Change Requests; created and executed test cases; prepared installation guidelines and configuration support; logged defects; wrote SQL queries for database testing.
R&D Quality Control Executive (Head of Department) at Visual Solutions (M) Sdn. Bhd., Malaysia
April 1, 2011 - October 15, 2025Led a team of 8 professionals in testing ASP.NET applications; developed and implemented test cases and UAT guidance; drafted test plans and strategies; utilized Test Completion for automation including performance and high/low level testing; ensured releases were production-ready and delivered customer satisfaction.
ICC Executive (IT Executive) at Panasonic Trading Malaysia
October 31, 2008 - October 15, 2025Oversaw network flow and operations; provided users with reliable first and second level support; supported Lotus Notes migration; generated reports for data analysis and testing.
Test Engineer at Esquire Systems Sdn. Bhd., Malaysia
March 31, 2008 - October 15, 2025Utilized Quality Center for defect reporting and test case executions; collaborated with users from Hong Kong, Bangladesh, Sri Lanka, Cameroon and Nigeria for SIT and UAT planning; served as PM for BVL2 deployment and performed data generation for end-user validation.
President & Group CEO, Software Testing Division at TestAcc Solutions LLP
January 1, 2017 - PresentLeads a multinational software quality assurance team across Malaysia, Singapore and Australia, project-manages three locations, and serves as a key liaison with Senior Management. Responsible for redefining and refining business cases for products and services, directing expansion and financial growth, and conducting demographic and feasibility studies for new markets. Chairs daily and weekly sprint/stand-up sessions with internal teams and clients, orchestrates Release Readiness Meetings for production deployments, and conducts post-mortem reviews to gather client feedback. Oversees performance reviews and drives high standards of customer service and professional conduct.
Member of the Management Board at TestAcc Solutions LLP
January 1, 2017 - PresentReports group sales forecasts and revenue to private investors and shareholders. Manages the group’s expansion and growth initiatives, oversees group assets and projects, and provides monthly financial status reports to the Finance division. Conducts demographic analyses and feasibility studies on current market players to inform strategic decisions.
President of Operation, Software Testing Division at TestAcc Solutions LLP
December 31, 2016 - October 15, 2025Manages daily operations for three locations, performs software testing analysis for clients, redefines business case scenarios, orchestrates SIT and UAT activities, and facilitates placement services for qualified Software Testing and Accountancy professionals. Responsible for broader operational expansion and financial growth.
Senior Software Quality Assurance Specialist at TestAcc Solutions LLP
December 31, 2015 - October 15, 2025Monitors and manages the entire software testing project timeline, provides Testing as a Service (TaaS) to clients on contractual projects, and covers Web-based, Functional, Exploratory, Mobile, System Integration, User Acceptance, End-to-End, and Regression Testing. Develops test plans, performs requirement analysis, estimates man-days and costs, and signs off on test deliverables with clients. Tracks defects using FMEA methodology and provides ongoing support and maintenance as needed.
Senior Software Test Engineer at iconnect360 Sdn. Bhd.
June 1, 2015 - October 15, 2025Wrote and prepared test cases for ASP.NET applications, performed quality testing on billing systems across AU, NZ, HK, SG and MY markets, logged defects, and integrated into an Agile testing environment with daily scrums. Contributed to automation discussions and explored tools such as Selenium and others as part of the QA process.
Senior Software Tester at iProperty Malaysia Sdn. Bhd.
September 1, 2013 - October 15, 2025Handled manual test execution, test plan creation with Traceability Matrix, and interaction with developers to resolve issues. Participated in Agile testing, supported browser compatibility testing across Windows and Mac, contributed to mobility testing (iOS), and used SVN for test artifact versioning. Engaged in some automation initiatives and ensured ASP.NET application coverage.
Senior Software Tester at ITC Consultancy & Services Pte. Ltd.
May 1, 2012 - October 15, 2025Contracted to NTUC Income, Singapore for the Travelling Plans project. Wrote and executed test cases based on Business Specification Documents, liaised with end users to obtain feedback during UAT, and performed web-based testing for the Travel Insurance product (New Business, Endorsement, Renewal).
Senior Test Analyst at Logica (M) Sdn. Bhd.
December 31, 2011 - October 15, 2025Oversees card authorization and infrastructure testing, reviews Change Requests, creates and executes test cases, develops installation guidelines, and provides configuration support for server applications. Logs defects and develops SQL scripts for database testing.
Research & Development Quality Control Executive (Head of Department) at Visual Solutions (M) Sdn. Bhd.
April 1, 2011 - October 15, 2025Led a team of eight in testing ASP.NET applications, developed test strategies and test plans, produced test cases for UAT guidance, and implemented test automation (Test Completion) for performance and functional testing. Ensured successful releases and built customer-facing documentation.
ICC Executive (IT Executive) at Panasonic Trading Malaysia
October 1, 2008 - October 15, 2025Managed network flow and operations, provided first and second level user support via Glovia, supported Active Directory account administration, and facilitated email migration from Notes 5 to 7. Generated operational reports for IT use.
Test Engineer at Esquire Systems Sdn. Bhd.
March 1, 2008 - October 15, 2025Used Quality Center for defect reporting and test execution. Collaborated with stakeholders across Hong Kong, Bangladesh, Sri Lanka, Cameroon and Nigeria for SIT/UAT planning. Served as Project Manager for BVL2 deployment and performed data generation for end-user validation via AS/400 Trade Finance terminal.
President & Group CEO, Software Testing Division at TestAcc Solutions LLP, Australia
January 1, 2017 - PresentLeads a global QA/Software Testing Division, manages a team across three continents, drives strategy and delivery for Testing as a Service (TaaS) engagements, and aligns testing outcomes with business goals.
Member of the Management Board at TestAcc Solutions LLP, Australia
January 1, 2017 - PresentPresents sales forecasts to investors and shareholders, oversees company expansion and asset management, and coordinates with senior management on operational growth and project delivery.
President of Operation, Software Testing Division at TestAcc Solutions LLP, Malaysia
December 31, 2016 - October 15, 2025Oversaw daily operations across multiple locations, performed software testing analyses, redefined business case scenarios, and facilitated SIT/UAT activities for clients.
Senior Software Quality Assurance Specialist at TestAcc Solutions LLP, Malaysia
December 31, 2015 - October 15, 2025Monitored project timelines, delivered TaaS for contractual projects, and scoped testing activities including Web, Functional, Exploratory, Mobile, SIT/UAT, and test planning.
Senior Software Test Engineer at iconnect360 Sdn. Bhd.
June 30, 2015 - October 15, 2025Wrote and prepared test cases for ASP.NET apps, tracked defects, and contributed to Agile testing practices; supported billing systems testing.
Senior Software Tester at iProperty Malaysia Sdn. Bhd.
September 30, 2013 - October 15, 2025Manually executed test cases, developed test plans including Traceability Matrix, collaborated with developers to resolve issues, and contributed to automation and browser/mobile testing.
Senior Software Tester at ITC Consultancy & Services Pte. Ltd.
May 31, 2012 - October 15, 2025Wrote and executed test cases for NTUC Income travel insurance product, liaised with end users for UAT feedback, and performed web-based testing on new insurance product modules.
Senior Test Analyst at Logica (M) Sdn. Bhd.
December 31, 2011 - October 15, 2025Oversaw card authorization/infrastructure testing, reviewed CRs, and developed/tested store procedures; logged defects and provided configuration support for server applications.
R&D Quality Control Executive (Head of Department) at Visual Solutions (M) Sdn. Bhd.
April 30, 2011 - October 15, 2025Led a team of eight in ASP.NET application testing, developed test plans and strategies, and delivered automated/HTTP load and performance testing.
ICC Executive (IT Executive) at Panasonic Trading Malaysia
October 31, 2008 - October 15, 2025Managed network operations, supported users, and contributed to Windows Active Directory administration and mail migration tasks.
Test Engineer at Esquire Systems Sdn. Bhd.
March 31, 2008 - October 15, 2025Utilized Quality Center to log defects and coordinate SIT/UAT; collaborated with international users for testing cycles.
Education
Post Graduate Diploma in Information Systems (Bachelor Degree in Information Systems) at University of Tasmania
January 11, 2030 - January 1, 2006Bachelor of Science in Computing (Honors) at University of Straffordshire, UK
January 11, 2030 - January 1, 2004Higher Diploma in Computer Systems at Asia Pacific Institute of Information Technology (APIIT), Malaysia
January 11, 2030 - January 1, 2002Diploma in General Computing at Asia Pacific Institute of Information Technology (APIIT), Malaysia
January 11, 2030 - January 1, 2001Post Graduate Diploma in Information Systems at University of Tasmania, Australia
January 11, 2030 - January 1, 2006Bachelor of Science in Computing (Honors) at University of Straffordshire, UK
January 11, 2030 - January 1, 2004Higher Diploma in Computer Systems at Asia Pacific Institute of Information Technology (APIIT), Malaysia
January 11, 2030 - January 1, 2002Diploma in General Computing at Asia Pacific Institute of Information Technology (APIIT), Malaysia
January 11, 2030 - January 1, 2001Post Graduate Diploma in Information Systems (Bachelor Degree in Information Systems) at University of Tasmania
January 11, 2030 - January 1, 2006Bachelor of Science in Computing (Honors) at University of Straffordshire, UK
January 11, 2030 - January 1, 2004Higher Diploma in Computer Systems at Asia Pacific Institute of Information Technology (APIIT)
January 11, 2030 - January 1, 2002Diploma in General Computing at Asia Pacific Institute of Information Technology (APIIT)
January 11, 2030 - January 1, 2001Post Graduate Diploma in Information Systems (Bachelor Degree in Information Systems) at University of Tasmania
January 11, 2030 - January 1, 2006Bachelor of Science in Computing (Honors) at University of Straffordshire, UK
January 11, 2030 - January 1, 2004Higher Diploma in Computer Systems at Asia Pacific Institute of Information Technology (APIIT)
January 11, 2030 - January 1, 2002Diploma in General Computing at Asia Pacific Institute of Information Technology (APIIT)
January 11, 2030 - January 1, 2001Qualifications
ITIL Foundation Training Level
July 1, 2011 - October 15, 2025Software Testing Capability Development (STCD)
August 1, 2010 - October 15, 2025Certified Windows Engineer (CWE)
November 1, 2006 - January 1, 2007ITIL Foundation Training Level
July 1, 2011 - October 15, 2025Software Testing Capability Development (STCD)
August 1, 2010 - October 15, 2025Certified Windows Engineer (CWE)
November 1, 2006 - January 31, 2007ITIL Foundation Training Level
July 1, 2011 - October 15, 2025Software Testing Capability Development (STCD)
August 1, 2010 - October 15, 2025Certified Windows Engineer (CWE)
November 1, 2006 - January 1, 2007ITIL Foundation Training Level
July 1, 2011 - October 15, 2025Software Testing Capability Development (STCD)
August 1, 2010 - October 15, 2025Certified Windows Engineer (CWE)
November 1, 2006 - January 31, 2007Industry Experience
Software & Internet, Professional Services, Education, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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